Support Forum

Box team:Hello. I have been a user since the 2010's (if not even earlier), and my log in id. (and e-mail) is, and has always been the same.Starting some time in July 2026, your web site stopped sending notifications to my e-mail. Whenever I try to log in, I type in my id and password correctly, your web site accepts them, but says it needs to verify by sending me a code, but the code never arrives. I can see from my e-mail service that no message has been sent to my address.I am locked out of my account for no apparent reason; can you help?

BOXの管理者としての使用は初めてで、Bisinessプランの14日間トライアルを試しています。共有リンクの機能を検証しようと、テストで作ったフォルダの「共有」の設定で、「招待されたユーザーのみ」しか選べません。管理コンソールのEnterprise設定の「コンテンツと共有」では全員がアクセスできる設定になっています。Bisinessプランだから、またはトライアルだから、使える機能に制限があるのでしょうか？初心者で分からず困っています。よろしくお願いいたします。

Only one user is facing an issue while signiing the file, all the other users signed the file/ 

Just now have a issue on the Box, all employees cannot access. We need your assistance.

Hello, I am stuck in a sign-in loop for google sign-in. My gmail account has been upgraded from free to pro, changed the email but now it is impossible to sign in into Box. There is an infinite loop. I remove box from google for sign in and reset box password and the error/loop keeps happening. When I try to sign in into box with everything removed and reset, the connection gets remade by box and the loop continues. I am unable to login or get support please help.

I was told that I needed to submit a support ticket. I cannot figure out how to do this.Help?

Hi all,My 2-step verification security key is a passkey that is stored in Bitwarden, and re-authentication keeps failing when I use Microsoft Edge on Windows 11. Using the dev console in Edge (F12) I've tracked it down to the transports that Box sends during the sign-in request, and I'm hoping that someone at Box can take a look at it. This is what happens:When Box asks for my security key, for example after I save a change in Enterprise Settings > Security, the WebAuthn request lists my credential with the transports "usb" and "nfc". Bitwarden, however, registers its passkeys with the transports "internal" and "hybrid". When Bitwarden sees the usb/nfc hint, it assumes that the credential lives on a physical hardware key, and it declines the request. Edge then hands the request over to Windows, and Windows asks me to insert a USB key that I don't have.To confirm this, I wrote a small Tampermonkey user script that changes the transports in the request to "internal" and "hybrid" befor

Hi I am looking to receive a refund request on my recent subscription. 

i need the script run on my account to reset my storage limit please.When will you guys ever fix this silly issue???

Hello,Our company recently purchased a Box subscription. When we try to add a user with their existing email address, we are unable to complete the registration.This user already uses Box to access folders shared by another company. We are not sure whether the account is managed by that company or is an individual account.We would like to add this user as a managed user under our own company’s Box subscription while keeping their access to the other company’s shared folders.Could you please advise on: How to check the account’s current status. What steps are required to add the user to our company’s subscription. How to preserve their existing access to the other company’s shared folders. If this requires private support, please let us know how to contact the appropriate support team. The support request page currently only shows the Box Community option.Thank you.

When ever I try to upload file to box I receive the following error - “file could not be used to create a folder”. Even when I create a folder I receive the same error message when uploading the file. I have tried general trouble shooting problems with no effect. 

Hi,what will happen to Box Sync after the EOL date? Will it stop working, i.e. not synchying the file? Or will it just not get updates but keep working as normal? Are the files currently on my laptop that are synched to the cloud with Box Sync safe?  I am unfortunately on an older Mac, so I cannot install Box Drive which requires a more recent MacOS.

I would like our users to be able to create their own personal folder for private use...similar to how Dropbox works. The “New” button is greyed out on our users. I would like to be sure that only they have access to their own personal folder they create.

I have set up Box Sign in our Salesforce org and created a Box Sign button on the opportunity object. The design is to select from a set of templates and then the process pulls in 1 or 2 contacts from the opportunity as signers and then the user can send the Box Sign from there. When running this as the admin, it works seamlessly. I can click "Preview and Send" to preview the document and then send from there. When I send, it immediately triggers the email to the client to sign and a BoxSign record is created in the BoxSigns related list on the opportunity. When my non-admin users run this, if they click "Preview and Send" the preview never loads and instead a "Box Sign is queued successfully" green toast message displays OR sometimes it tries to load the preview page, but then throws an invalid link error. The biggest issue is that when the non-admins select either "Send" or "Preview & Send", the BoxSign record is never created in Salesforce.

We have Business Plus, and it seems like in order to add MFA, we need to upgrade. Is that true? Is MFA a security feature only available in enterprise? Is my account provision wrong, or is it really not a feature? 

I upgraded from a personal account to Box Business. The User Activity report only shows events from the upgrade date onward. Is there a way to get login and file activity history from before the upgrade? Does Box Support provide historical exports on request?

As an Admin, I need to login to the Box Manager for certain tasks. Lately, when I do so, it won’t sync and i get the following error  

I was just charged nearly $1000 for a subscription I do not want, and I need to speak with a customer service agent immediately to downgrade this account. 

Hi Box team,I’ve noticed an issue with a signed document that may affect the legal validity of the contract and its enforceability in court.I have some details I’d prefer not to share publicly. Could you provide an email or direct contact for the appropriate team so I can discuss this privately?Thanks.

The normal process I use for file sharing through box: Create a file and upload on box Then lock it and disable downloading ( allowing no edits) Next, share link to file with the Co-workers They can view the file contents However, something happened, and since yesterday box stopped allowing viewers, except the file creator to view the locked file. This is not permissions issue, file type, or file size issue, as everyone in my organization was able to view this file till 9/30/2026.

Whenever I try to upload a file it doesnt work and I get the error message network error

Hi,I am having an issue logging in to Box Drive on Windows 11.I can log in to Box successfully in my web browser using my Google account. However, when I try to log in through Box Drive, the following happens:I click Log In in Box Drive. My browser opens the Box login page. I select my Google account and complete the login successfully. The browser then shows “Launching Box Drive…”. However, Box Drive does not complete the login. It returns to the login screen again. If I repeat the process, the same thing happens, so I am stuck in an endless login loop.Box.com works normally in the browser, but Box Drive cannot complete the authentication.I have already tried:Uninstalling and reinstalling Box Drive Restarting the computer Changing the default browser Signing out of Box in the browser and logging in again Clearing Box-related browser cookies/cacheThe issue still persists.My Box account is associated with a Google account. I also noticed that when I tried to create a Box password in Acc

I used to be able to sort by file name, and then click through the files in sequential order through the preview. Now, even when I am sorting by file name, the preview goes in upload order, so I can’t view the files in order. I tried resetting my cache, sorting by file name in the main box dashboard, refreshing multiple times. These used to work before, but not anymore. I can only preview things in upload order, which is not the order I want to view the files. 

I recently had an issue with a couple of files not syncing to my Box Drive. I followed a support post to restart my computer, then I tried logging out and back into Box Drive. After I did this, my File Explorer crashed every time I tried to use it. If I'm logged in to Box Drive I don't see any of local directories in FE, and if I'm logged out FE works normally (except still need access to Box Drive). I've tried uninstalling and reinstalling, many reboots, etc. and nothing has worked yet. Please help!

Hello everyone. I currently am in a situation where I have a server or drive stores and it a goal to move many of my team members over to Box as a medium to long term solution with the benefit of sharing content with external users and member outside my organization. Often, I have to true up our server to the Box hosted materials and in the past with other services, I used Beyond Compare version 5+ and licensed to complete this task. The tool loads my Box shares and does compare or attempts to compare against my data stores. However, the desktop tool will crash or disconnect from Box when the comparison tool either reaches a theoretical limit on inquires or time. I cannot determine which one it is. I will tell Beyond Compare sync to Box (Drive to Box desktop), so it pushes the content to the cloud. If it goes slow, and in chunks I usually get a long list of folders and files and the tool will copy to the temp doc's folder, and then auto sync at its own pace. But If attempt to compare l