Support Forum

Our HQ states they have been sending me an access invitation, but I am not receiving it in my email. I have checked my spam folder, it is not there. I have received other Box emails. (For example, I changed my password, and received that email quickly enough). I don’t recall if I “confirmed” my email when I created the account, but I can’t find anything telling me how I can check that. I can’t find anything online that has helped, nor can I find anyway to talk to a live person. I don’t have another email to create a different account. Can someone please help? 

I accidentally deleted a file in Box Drive, but when I log onto the Box website, it doesn’t show anything in the trash. How do I restore the file?

Salesforce Experience Cloud users receive ‘invalid_grant’ during Box Preview while logging in as customer community plus licensed user  Current Status:- Internal Salesforce users can preview files successfully.- Customer Community Plus users cannot preview files.- Box App is Authorized and Enabled.- Generate User Access Tokens is enabled.- Make API calls using the as-user header was enabled and saved.- Required file and folder scopes are enabled.- Box service account owns the content.- External collaboration is enabled.

IndividualからPersonal proへのアップグレードができません。 クレジット決済の情報を入力して、アップグレードのボタンをクリックすると、以下のエラーメッセージが表示されます。 どうすれば、アップグレードできるかのサポートをお願いします。   リクエストの処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドが正しく入力されていることを再確認して再試行するか、support.box.comにアクセスしてさらにサポートを受けてください。

The email domain for our email addresses at work has changed. I need to change the email address for my Box account. I have followed the other posts that tell you to go to your Account Settings, but there is no option to change my email address. I have an Individual Account, so the Admin Console route is not applicable.

How do I change the account email address on my Box account? I’m on the free version but my email is soon being deactivated since I’ll be changing jobs.How do I change the email address on the account?

advised that Box did not update when installing OS update;  I've sent logs and was redirected to the community forum to create a support case.  What happens next, as I don't seem to have created anything!!

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

Using on Win 11 and got a email on sunsetting Box Sync and migrated to Drive. However now the old folders are only on cloud and not local drive and can not see option to make available offline.Checked win 11 context menu and “show more options”  too with no success The new mounted Box folder is on C Drive while it should have been on I drive. How to sort this out by reinstalling?

I only have the free Box Individual plan, but some of my files were recently randomly archived, which I did not request. Box Archive is supposedly only for Enterprise users.What’s going on and how do I prevent such Archives in the future?

you cannot copy this item to the target destination because it leads to escalation of your privilege.

I want to sync my user desktop folder to box cloud. I have setup Box Sync to achieve this. After switching to Box Drive, I was not able to do this becasue the Box Drive removes the directory in C:\Users\%username%\Box as soon as Box Drive is closed. Is there any other method to sync my desktop folder to the cloud using Box Drive?

Hi there,I am able to apply metadata templates to images but not videos. Is this a platform limitation or am I missing something?Thanks! Craig

I changed the mobile phone that I was using for two-factor authentication, but I forgot to transfer my authenticator app to my new phone.As a result, I am unable to obtain the 6-digit verification code from the authenticator app and cannot log in to my Box account.Unfortunately, I also do not have access to my backup codes.Could you please let me know how I can reset or disable two-factor authentication so that I can regain access to my Box account?Thank you for your assistance.

このメール確認リンクは有効期限が切れています。とリンクを押したら出ました。ログインが出来ないので、メール確認リンクを再送していただけますでしょうか。

Box. com is reporting cant upload a file as capacity exceeded. It hasnt !

I used an old email alias for my Box account. I have since changed email alias, and am being sent files to my new  alias, but I can’t access these files because Box won’t let me sign up for a new account with the new alias - it is recognizing it as being attached to my old alias. I cannot delete my old alias as I need those files. I need help in allowing my new alias to sign up for a new account so I can access files being shared with the new alias. Thank you. 

A request was made to change ownership of a box account.  While co-owners were assigned correctly - the admin/owner was removed as a collaborator and now files cannot be viewed.

Hello, I bought a new MacBook with Tahoe.26.5.1 but I cannot install Box.net as it reports this is an old version (the version online) do you know if there is any new version somewhere? Thanksss

annoying upload error messageSince more than one year, Box have issue with those annoying error message that can’t be solved : somme error message because box BOX say it is maliscious, ok. just ignore the transfert and do not copy it , but box does not offer the option : just keep saying that it is malicious. another example : a special caracter not authorized. I have change it, even copy it again in box… but the message is still here upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error upload error every dayon top of all my windowsat a point that I just want to DISABLE BOX !!!

When I opern box, I get an error message that 11 files couldn't be uploaded. This isn't a real problem because the files, uploaded by others, are there. How can I get box to stop sending this annoying error message to me?

Hi,I'm an IT solutions provider, and I made a mistake while setting up a Microsoft 365 tenant for one of my clients, who is a nonprofit.I initially signed up for the tenant using my own Microsoft 365 account. After configuring Single Sign-On (SSO), I inadvertently lost access to the tenant.I'm the one who paid for the subscription, and there are currently 10 users in the tenant. At this point, I'm unable to sign in to manage the environment, complete the setup, or administer the users.Can you please help me regain administrative access to the account? I'd be happy to provide any information needed to verify ownership.Thank you,Marzio Padilla

現在、Box Enterpriseプランを利用しています。管理者画面で対象ユーザーを確認したところ、以下の状態です。・ストレージ使用量：16.5TB・割り当て済みストレージ：無制限・ステータス：アクティブしかし、ファイルをアップロードすると、「現在のアカウントで保存できるデータは16.5TBまでです」「アカウントのストレージサイズの上限に達しました」と表示され、268件のアップロードが失敗しています。ユーザーのストレージ割り当ては、すでに無制限に設定されています。Enterprise Plusへのアップグレード画面も表示されますが、現在のEnterpriseプランも無制限ストレージと表示されているため、アップグレードが必要な理由が分かりません。

I submitted my app for reauthorization however myself nor the other admin in my account have received an email notification to submit authorization.

I cannot open file on my own laptop and a window pops up: " We can't open .. file from BOX. Make sure the storage account is provisioned. "I made sure and it is.