Support Forum

I deleted some files and empty the trash but I don't freeing space. Pleas can you run your skript which is recomended under https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect. Thanks.

HiMy box is empty all photos of the children are gone please help Account-id 238525439Best Sander

メール確認用リンクが有効期限切れです。 再送信をお願いします。

I opened up one of my folders and all my subfolders and files are now gone. I work in that folder daily and there are now only a few PDF's that I don't think were ever in that folder. Also, the date on the folder is from 4 months ago which also doesn't make sense. Some background context: in the morning, before I discovered this issue, I logged in and out of box because I added a new domain to box a couple days before so that I could become an admin. Please let me know how I can get my files back. Thank you! 

The email suffix is @***.com.cn

Ich konnte meine E-Mail-Adresse nicht rechtzeitig bestätigen und kann Box jetzt nicht mehr verwenden .Es konnte app.box.com nicht öffnen. Und jetzt kann ich nichts machen ,Könnten Sie mir bitte bei der Lösung dieses Problems helfen?

We have a managed user (a contractor) who is external to our organization (uses an external email address for login).  She has been granted access to certain folders, but when she tries to access them, she is gets a 2FA prompt to enter a phone number.  Her phone number does not work, nor do any other user phone numbers.  More importantly, we have not set up 2FA for her.  How do we give her access without running into this problem?

I'm using for many years BOX (at now version 2.36.112 on MacBook Pro running Sonoma 14.0). I have too many data in the Cloud so I want to delete larger BOX files on my disk, while keeping them in BOX in the cloud. So I'm unsyncing them in BOX.NET, and also checking "making them online only" in my mac folder.Then, I delete those files from my Mac. The problem is, the BOX sync app seems to delete them as well in the BOX cloud, even though I unsynced them at first.What's wrong?

I am trying to authorize Box as an integration into Formsite. When I get to the 2-step verification page in the authorization process (after logging in), I am unable to "Submit" the code to move on to the next page. This appears to be an issue with Box itself, not the third party App, because the page is https://app.box.net/api/oauth2/authorize?client_id=r0mcf6sezl8zfviml46ct74spcfp6hvm&response_type=code&redirect_uri=https%3A%2F%2Fwww.formsite.com%2Fbld%2FredirectBoxToken&state=dY1zHVpV0U-6nuZRRBbKsT0JgFcMmAIb0HkPCbpNy3DRF6yaFmN9gj72b36Imz72 Can Box kindly assist with this technical error to ensure our integration can proceed? 

Hi Box Team,  Please help with below : 1) Files shared by teammates are not visible on my box portal. 2) Unable to upgrade the plan after adding all required details. Initial Trial transaction happens, but again the trial refund is received within a minute. Next active page doesn't show up mentioning some error. Kindly guide a way forward. Regards

Hello! Thank you for previously running a script to correct the displayed storage for my account. Unfortunately, the issue has occurred again. Could you please run the script one more time on my account? I've been quite impressed with your excellent customer service. While I hope this issue gets resolved soon, I certainly cannot find fault with the support I have received in the meantime. Thanks again for all your help. 

Good Afternoon, I have just taken delivery of a new laptop and i'm trying to install Box Drive, which I have downloaded direct from the box.com website. I open BoxDrive from my Downloads folder, and within a few seconds I get the following message: "An error has occurred during installation of assembly component {22D75DAD-658C-3109-91F7-4CB1A0729109}. HRESULT: 0x80070005." Any idea what this is, as this is a brand new laptop. Thanks David

Hello, I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

Hi team, I am fetching a folder with java API and I am facing a timeout issue with  folder.getChildren(["fieldnames"]) which is taking over 20 seconds to iterate over the 3 files that a folder is containing. I set up the rate limit by 1 qps or 5 qps, the result is the same. Is there a way to speed that up? or do you have some ideas for improving? This folder will contain over 1000 subfolders in production environment, I notice that the default value for the getChildren is 1000.  How could I iterator the whole folder efficiently? public Iterable<BoxItem.Info> getChildren(final String... fields) {return () -> {String queryString = new QueryStringBuilder().appendParam("fields", fields).toString();URL url = GET_ITEMS_URL.buildWithQuery(getAPI().getBaseURL(), queryString, getID());return new BoxItemIterator(getAPI(), url, marker(DEFAULT_LIMIT));};}

Just bought a new MacBook Air M2 and even though I can upload new PDF's and access them on my iPad and iPhone, they are not accessible on my MacBook Air M2 in the Finder. I am still on OS Ventura, but will be upgrading to Sonoma. Is there a setting I must change.

All of a sudden my box drive stopped and the file I have been working for three months has been crashed. The version of the file (history) got all lost. Please help me asap. 

I got an invite and was able to see and add folders. I logged out.  When I logged in again to add more files:  It states "Oops! We can't seem to find the page you're looking for". I don't see any files or folders??  

Downloading multiple files, I receive a message the download will begin shortly and then nothing happens.  I have followed the suggestions of clearing my cache and still no luck.  Please advise 

I have multiple files and folders missing from 1 main folder

Hello, We don't received the notifications that send the person in box.

I am an individual user (freelancer). Unfortunately the company who provided the email account I signed up with is no longer offering email hosting, so that address is not going to be functional after next week. I can't find ANYWHERE to change my email login in Box. I have tried linking a "personal email address" to my account but it just comes up with an error. 

Hello everyone, A client sent a link to download files, but when I click it, this is what I get : "This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help." Any ideas? Thanks in advance, P. B. 

Hi, Can you please reset the storage usage on my account? Thanks, Eoin

Does BOX.COM have FREE telephone support ?

Please help. As described on the picture, I was changing some documents in Box (but on my computer via the File Explorer, and the complete map would not upload to Box (so I could not see it in Box online in my browser, so I openend this map (map 07. Business development) and I clicked right mouse button, and then Refresh Folder. And then all the documents and maps who where there started to dissapear. PLEASE HELP!