Hi ​@Venkatesh Prasad Ranganath, welcome to the Box Community! I understand your concern regarding the storage issue, and I apologize for any delay in our responses on the support forum. I’ll take it from here.

Information about data inconsistencies is discussed here: Storage Usage Or File Count In My Account Is Incorrect. Since it’s been more than 24 hours and you've reported that your actual storage still doesn't match your usage, we’ll investigate this further.

To help isolate the issue, could you please provide the following details:

• Can you identify any specific folders or files that may not be reporting correctly, and where you're seeing this? (e.g., a large folder with multiple subfolders if applicable — from the "All Files" overview, you can click ‘Size’ to sort.)

• Where exactly are you seeing the inaccuracy? (i.e. are you looking at a specific folder, your total storage amount, etc.?)

• Can you share a screenshot of the issue? (note: please avoid including any personal information in the screenshot.)

• Is this just an inaccurate data (a display issue), or is it actively blocking your workflows? If it's the latter, could you provide more details about what's being affected?

I look forward to your response!  

Hey Jey,

I appreciate your response.  Here are my responses to your question.

1. The number of files reported per folder in my local copy matches the number of files per folder reported online.  For a sample of files, their sizes in the local copy matches the sizes reported online.
2. `du -hsc` reports the size of my local box folder as 39GB while box.com reports the size as 51.2GB.
3. The issue is that syncing through Box Sync and other apps fails.
4. I am unable to sync across various machines.

Hope this helps,

Hi,

Since a few days the storage quota on my account is not correctly shown.

I have a 50GB account and I´m sharing a total of 42GB on my desktop folders, but the files stopped synching and on Box.com my quota shows 58GB.

Can you please help?
Thank you!

Pedro

Hello ​@Venkatesh Prasad Ranganath, thanks for getting back to us providing more information about the issue you’re experiencing.

I have documented the issue and escalated it to our support. Please keep an eye out for their follow up on the ticket submitted as a member will reach out shortly.

Hoping to have this resolved soon! 

Thanks for your help, Jey!

Hello ​@Pedro Duarte Fonseca, welcome to the Box Community! I moved your post to this related topic.

On occasion, you may notice data inaccuracies in your account. As outlined here—Storage Usage Or File Count In My Account Is Incorrect—this explains why such issues may occur:

• A folder will often have several sub-folders, with additional sub-folders below them (and so on). Within each sub-folder, there can be files that are continuously being added, edited, and deleted by multiple people at any given moment. The countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

• Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

You mentioned it’s been a few days that your storage quota isn’t displaying correctly. To help us investigate further, could you please provide answers to the questions in the post I highlighted above?

I’ll be keeping an eye out for your response.

Hello! Could you kindly reset my box space usage also. It says 12 GB of 10 GB used (!) But actual disk space is only 7.10 GB. Thank you very much.

Hello ​@Victor1000, welcome to the Box Community! With regards to the data inaccuracies, most of the time, aggregates will be updated within an hour or less. Though, that may still depend on your folder structures and larger changes on your account.

To further check and isolate the issue, please refer to the highlighted message above and help us by answering the questions stated in there as a part of investigation.

We thank you for your patience and cooperation to resolve this matter. 

Hi Jey,

The problem still persists after almost 2 weeks.
I´m the only one editing and deleting files in my account. I had this problem in the past and the support team did some kind of reset and the issue was solved instantly.
I haver 45GB of data on my hard drive Box folder but Box.com displays “58.0 GB of 50.0 GB used”.

Please advise.

Thank you!

Hello Jey!
I am the only one using this account.
The files are in my local folder but not on the web.
I right-clicked on all local files->click Properties, and get size on disk 7.10 GB
Box.com showed "12.0 GB of 10.0 GB used". It's like I am out of space.

So I got the upload error two weeks ago. It still hasn’t resolved.
 

Dear ​@Pedro Duarte Fonseca and ​@Victor1000, thanks for bringing that up, and sorry to hear you’re still experiencing issues with the actual storage.

I’ve documented your concern and escalated it to our Product Support team. You should receive a separate email with your ticket number. In the meantime, please keep an eye out for a response from our support team as they continue to investigate and assist you further.

I look forward to getting this sorted out for you.

Hey Jey,

Thanks you for escalating this issue.

I was informed that this issue is due to version history related bug.  The back-end team provided a temporary back-end workaround while they work on the fix.  I hope they can roll out the fix soon

Dear ​@Venkatesh Prasad Ranganath, it’s my pleasure to assist by escalating this to our Product Support team.
 

Thanks as well for sharing what they discovered — that explains the data inaccuracies and the delay in aggregation. I'm glad to know there's a temporary workaround, and I also look forward to seeing this fully resolved.
 

Have a great day ahead!

Storage Not Freed Up After Deleting Files

I am having the exact same issues as everybody else. I’ve deleted files still shows 50/50 gb usage, wich can’t be!

I need help :)

Today is ok, space show as freed. Thanks

Please recalculate my free space

Hi ​@Vonpire, welcome to the Box Community!

It may take some time for the data to reflect correctly after deleting the files from your Box account. We appreciate your update that the space has now been freed. If you encounter the same issue again (though we hope not), please provide us with more insights based on the questions highlighted above in this thread.

Have a great day ahead!

Hi ​@watcher, welcome to the Box Community! I’ve moved your post to this related topic. I understand that you'd like us to recalculate the storage in your Box account.

As we’ve discussed regarding the data inaccuracies, most of the time, aggregates will be updated within an hour or less when changes are made to the account, such as adding, editing, or deleting files. However, this may still depend on your folder structures and larger changes to your account, and can take up to 24 hours.

While we don’t perform recalculations immediately, we need to better understand the behavior and issues causing these inaccuracies in each specific account.

Please refer to the highlighted message above and assist us by answering the questions outlined there as part of our investigation.

Thank you for your patience as we work to resolve this matter. 

Hi !

I deleted everything from my Box, it’s completely empty, emptied out the trash as well.

Not a single file on it anywhere.

Yet it indicates that 8.2GB of storage is used.

I mainly use box as cloud storage for my system backups, and I deleted my previous backup to free up space for the new one, but it’s not freeing up storage space.  I’ve had this issue since I first started using box, and it never seems to go away.  It’s been 3 days since I deleted my files, and it’s still showing all that storage being used.

I use box sync on 2 computers. recently the files stopped syncing, and i found out i went 500mb over storage. I since deleted quite a few big files and I still show that my storage is full. How do I rectify this? 

Hello
Now, I'm having problems every week.
File deletions are not taken into account when calculating available disk space.

Deleted all my files days ago (yes, emptied the trash as well), yet the storage use hasn’t updated to reflect that. Shows 8.2GB of 50GB used everywhere (regular view, account settings).

Hey All!

Today, the back-end team confirmed rolling out the fix into production.  Subsequently, I checked my account and the storage information was accurate (without the workaround).  So, I suggest you check if the issue has been fixed for your Box account.

Cheers,

Cool! Thanks for the update, ​@Venkatesh Prasad Ranganath. Glad to know that this has been taken care of on your end.