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Question

Reported storage size does not match the actual storage size

V

Hey Team,

While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?

Thanks in advance!

P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Jey Bueno Box

👋 Hi ​@Venkatesh Prasad Ranganath, welcome to the Box Community! I understand your concern regarding the storage issue, and I apologize for any delay in our responses on the support forum. I’ll take it from here.

 

Information about data inconsistencies is discussed here: Storage Usage Or File Count In My Account Is Incorrect. Since it’s been more than 24 hours and you've reported that your actual storage still doesn't match your usage, we’ll investigate this further.


To help isolate the issue, could you please provide the following details:

  • Can you identify any specific folders or files that may not be reporting correctly, and where you're seeing this? (e.g., a large folder with multiple subfolders if applicable — from the "All Files" overview, you can click ‘Size’ to sort.)

  • Where exactly are you seeing the inaccuracy? (i.e. are you looking at a specific folder, your total storage amount, etc.?)

  • Can you share a screenshot of the issue? (note: please avoid including any personal information in the screenshot.)

  • Is this just an inaccurate data (a display issue), or is it actively blocking your workflows? If it's the latter, could you provide more details about what's being affected?


I look forward to your response!  😊

V

Hey Jey,

I appreciate your response.  Here are my responses to your question.

  1. The number of files reported per folder in my local copy matches the number of files per folder reported online.  For a sample of files, their sizes in the local copy matches the sizes reported online.
  2. `du -hsc` reports the size of my local box folder as 39GB while box.com reports the size as 51.2GB.
  3. The issue is that syncing through Box Sync and other apps fails.
  4. I am unable to sync across various machines.

Hope this helps,

Jey Bueno Box
1 person likes this
  • Jey Bueno Box
    Jey Bueno Box
P

Hi,

Since a few days the storage quota on my account is not correctly shown.

I have a 50GB account and I´m sharing a total of 42GB on my desktop folders, but the files stopped synching and on Box.com my quota shows 58GB.

Can you please help?
Thank you!

Pedro

Jey Bueno Box
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  • Jey Bueno Box
    Jey Bueno Box
Jey Bueno Box

Hello ​@Venkatesh Prasad Ranganath, thanks for getting back to us providing more information about the issue you’re experiencing.

 

I have documented the issue and escalated it to our support. Please keep an eye out for their follow up on the ticket submitted as a member will reach out shortly.

 

Hoping to have this resolved soon! 💙

V
1 person likes this
  • V
    Venkatesh Prasad Ranganath
V

Thanks for your help, Jey!

Jey Bueno Box
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  • Jey Bueno Box
    Jey Bueno Box
Jey Bueno Box
Pedro Duarte Fonseca wrote:

Hi,

Since a few days the storage quota on my account is not correctly shown.

I have a 50GB account and I´m sharing a total of 42GB on my desktop folders, but the files stopped synching and on Box.com my quota shows 58GB.

Can you please help?
Thank you!

Pedro

👋 Hello ​@Pedro Duarte Fonseca, welcome to the Box Community! I moved your post to this related topic.

 

On occasion, you may notice data inaccuracies in your account. As outlined here—Storage Usage Or File Count In My Account Is Incorrect—this explains why such issues may occur:

 

  • A folder will often have several sub-folders, with additional sub-folders below them (and so on). Within each sub-folder, there can be files that are continuously being added, edited, and deleted by multiple people at any given moment. The countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
  • Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

 

You mentioned it’s been a few days that your storage quota isn’t displaying correctly. To help us investigate further, could you please provide answers to the questions in the post I highlighted above?


I’ll be keeping an eye out for your response. 😊

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