We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs.
Please advise on how we may proceed.
Solved
Unable to upgrade my plan
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad help upgrade your account.
To complete your upgrade, please reach out to our Sales team and use our chat function via box.com/pricing.
Hope it helps, and we look forward in getting it sorted out very soon.
Hi
Welcome to Box Community, and we’re glad help upgrade your account.
To complete your upgrade, please reach out to our Sales team and use our chat function via box.com/pricing.
Hope it helps, and we look forward in getting it sorted out very soon.
Hi
Welcome to Box Community, and we’re glad help upgrade your account.
To complete your upgrade, please reach out to our Sales team and use our chat function via box.com/pricing.
Hope it helps, and we look forward in getting it sorted out very soon.
Hello, im using Box peronal (free) account and i want to upgrate to a Box Business account. However when filling all data i get a reacuring notification:
An error occurred while processing your request.
We were unable to process your request. Please ensure all fields are filled in correctly and try again, or visit support.box.com for further assistance.
Please help how i can upgrade my account
👋 Hi
We’re not seeing anything on our end that would block your email or prevent the upgrade from going through. It may help to try upgrading again using an incognito/private window or a different browser, as this can sometimes resolve unexpected errors.
For additional assistance with your upgrade, you’re also welcome to reach out to our Sales Team as pinned above. You can also call them directly at +1 (877) 729‑4269 ext. 1.
Looking forward to getting this sorted out for you.
There was an error processing your request.
Your account needs further verification, when trying to upgrade. The suggested workaround doesn’t work, texting support via the floating live widget, I only get a bot that says I should submit a ticket, and I don’t see that.
Hi
Welcome to Box Community! We moved your post to this thread and please feel free to join our discussion!
To help complete your Box upgrade, please reach out to our Sales team via box.com/pricing and use our live chat function, or call us at +1 (877) 729‑4269 ext. 1.
We hope to sort this out the soonest!
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