Unable to upgrade my plan

cant upgrade showing error and contact support

Hi ​@MELONE.Y,

Welcome to Box Community, and we’re glad help upgrade your account.

To complete your upgrade, please reach out to our Sales team and use our chat function via box.com/pricing. 

Hope it helps, and we look forward in getting it sorted out very soon. 

Hello, im using Box peronal (free) account and i want to upgrate to a Box Business account. However when filling all data i get a reacuring notification:

An error occurred while processing your request.
We were unable to process your request. Please ensure all fields are filled in correctly and try again, or visit support.box.com for further assistance.


Please help how i can upgrade my account

👋 Hi ​@Jaimy, welcome to the Box Community! I’ve moved your post to this relevant thread, and I’m sorry to hear you ran into an issue while trying to upgrade online.

We’re not seeing anything on our end that would block your email or prevent the upgrade from going through. It may help to try upgrading again using an incognito/private window or a different browser, as this can sometimes resolve unexpected errors.

For additional assistance with your upgrade, you’re also welcome to reach out to our Sales Team as pinned above. You can also call them directly at +1 (877) 729‑4269 ext. 1.

Looking forward to getting this sorted out for you.

There was an error processing your request.

Your account needs further verification, when trying to upgrade. The suggested workaround doesn’t work, texting support via the floating live widget, I only get a bot that says I should submit a ticket, and I don’t see that.

Hi ​@Alexa Kraft, 

Welcome to Box Community! We moved your post to this thread and please feel free to join our discussion!

To help complete your Box upgrade, please reach out to our Sales team via box.com/pricing and use our live chat function, or call us at +1 (877) 729‑4269 ext. 1.

We hope to sort this out the soonest! 

I see multiple people have created threads on this in the past year, but cant see a solution, I need to upgrade for extra space but the app keeps saying this. Has anyone found a solution to this? 

Hi ​@sherlsta, 

Welcome to Box Community, and we’re glad to assist with your account upgrade. 

To answer your question, we moved your post to this related topic and hope you find the replies helpful. Also, with the error that you receive while upgrading your Box subscription, please reach out to our Sales team directly via box.com/pricing or call us through +1 (877) 729‑4269 ext. 1.

Thanks for posting, and please don’t hesitate to reply if you need additional assistance. 

Hello everyone, can you advise how to resolve this issue? After I select the most expensive plan and try to pay for it, I get an error telling me to contact technical support. I expected this error to go away after some time, but I keep encountering it consistently. Since I need to work with a large volume of data, I specifically need this subscription. What are the possible ways to resolve this problem?

Hi, 

I am trying to upgrade my account but when I try to pay I get an error… see screenshot. 

But that link does not have an option to submit a ticket - nor can I find one anywhere. 

This is somewhat urgent - and also somewhat frustrating. please advise. 

Best,

Jesse

Hi ​@Dai_Fud0 and ​@ax0n, welcome to Box Community! 

In order to proceed with your Box upgrade, kindly use our live chat function through box.com/pricing and work with our Sales team. 

Hope it helps! In case you have trouble reaching out to our Sales team, please let us know. 

Hi, trying to upgrade my account from Free to Box Business Plus. We are looking to purchase a month subscription for $33/month for 3 users. We get an error during processing. Please help!

Hello, when I try to create a new account, I always get an “error processing your request” message. They do not specify the type of error, and I have entered all the required information. What should I do?

I have tried 4 different cards to press billing through and was given an error message that my account needs more verification. 

Anyone else run into this?

 

I paid for the Box storage upgrade but an error message pops up. All it says is “go to community.box for help” with no information on what the error could be. Again, it’s paid for so I really need to figure this out because $80/yr is a lot if I can’t even use it. 

We upgrade to Business plan Annually 3 users but

There was an error processing your request.
Error 100 - We cannot process your request at this time, further verification is needed. Please submit a billing support ticket and include the error code for further assistance.

Could you help to upgrade

Account ID: [removed by moderator]

Hi ​@samanthal214 and ​@nhsmartcity, 

Welcome to Box Community! I moved your post to this related topic in hope to resolve your issue. 

For us to help with your upgrade and review your error, kindly contact our Sales team through box.com/pricing and use our live chat function. You can also call us at +1 (877) 729‑4269 ext. 1.

Thanks for posting and we hope to sort this out soon!

無料版からアップグレードして、バージョンの復元をしたいが、アップグレードができない。情報を入力しても、『要求の処理中にエラーが発生しました。

エラー400 - 現時点ではお客様のリクエストを処理できません。さらなる確認が必要です。追加のサポートが必要な場合は、お支払いに関するサポートチケットを送信し、エラーコードについて記載してください。』
と何度もなる。
解決方法、またアップグレードの方法を教えてほしい

Hi ​@M.aman, 

Welcome to Box Community, and we’re glad to assist! 

At the moment, we're only able to offer support in English.

We apologize for this limitation -- please contact us in English language if you need further assistance.

Thanks for posting, and we’d love to further assist! 

I’m trying to upgrade from the free version and restore my account, but I can’t complete the upgrade. Even after entering the required information, I keep seeing the following error message:

“An error occurred while processing your request.

Error 400 – We are currently unable to process your request. Additional verification is required. If you need assistance, please submit a support ticket regarding your payment and include the error code.”

Please let me know how to resolve this issue and continue with the upgrade.

Hi ​@M.aman, 

We moved your post to this related topic. Please don’t hesitate to join our discussion! 

Due to your error while upgrading your Box plan. We highly suggest on reaching out to the Box Sales team through box.com/pricing or call us at +1 (877) 729‑4269 ext. 1.

Hope it helps!