Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!

i have the same problem, can you fix mine??

Rona, not helping

Hi

Storage full but it isn’t.

Please fix

Thank you

Hi, 

I am having the same issue. In my account settings it literally says: 

Storage Used

0 B of 10.0 GB

I cannot upload anything to my box anymore. The file is under 150mb too so why is this happening? 

I need help as soon as possible. This is for a client.

I’m having the same issue. Is there someone that could help me, too?

Also says my storage is mostly full.

I deleted a lot of the largest files I was the owner of, but my storage consumption remains unchanged (93.2 GB of 100 GB).

Hi, I have the same problem.  I deleted nearly my entire box contents and it still says full.  Can you please help me?

yes, we apparently have unlimited storage and yet it won’t let us upload anything, even a small photograph.  Instead of working, we’re working out how to use Box and saving stuff onto drives…Box not working for us.  

Same problem. Has happened 4 times to me. I deleted 10GB 9 hours ago. STILL says 99% full. Box what gives?

Another community post 

pointed to this link:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

That article says

f you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data.

In one sense, this is true, but in a very real sense it is not. Yes the files are really deleted, but you CAN NOT upload any more content.until it is fixed, so it is certainly having a very real, profound negative effect on your account!

Another quote:

Most of the time, aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.

A week?!?!