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Question

How do I create a support request

  • May 15, 2026
  • 2 replies
  • 31 views

How do I create a support ticket? I seem to not have the option to do so. I just see the link to the ‘Box Community’ page. Thanks.

2 replies

Rona Box
  • Community Manager
  • May 18, 2026

Hi ​@LuisD

Welcome to Box Community, and we’re glad to assist! 

 

Upon checking, it appears that you’ve already submitted a support case/ticket. 

Please don’t forget that to submit a case, you just visit support.box.com or go directly through this link. For more details, please checkout this article

 

Hope it helps! Let us know in the Community if you need additional assistance. 

 

 


  • New Member
  • May 18, 2026

Hi! I’m having this same issue and am unable to submit a case and am just directed to the community page. I’m unable to upgrade my account to a pro monthly and keep getting an error message that I’m out of storage. Please advise & thanks in advance!