Support Forum

I can no longer open up a document in Box and edit it. It downloads to my computer. Is this a new change? Can we opt out of this change?

Search is not returning files that I know are in Box, I have tried every filter, deleted cookies/cache, restarted computer, and still search isn’t working for basically any files.

Please can i have an invoice for the subscription paid in May 2024? £95.88.

Hi all,I have created Box File Request to receiving bidding submission by enable metadata to get some value to create folder and processing the files/folders. We already created one workflow and it worked well. However, if we have more than one bidding happen at the same time, we need to duplicate the workflow and change the folder where we want to receive the files. Is there anyways to help in easy manage the task?  Thanks,PS

ブラウザ上ではログインできているが、アプリでログインしようとすると、ログイン画面とアカウント情報入力画面がループしてしまいます。下記の状態で、解決方法教えてください。 Finderにはマウントされるが、すべてクラウド状態で、「Box Drive is no longer running」が表示される。Cookie削除・ブラウザ変更・再インストール・メールアドレスログインでも改善しない。  I can log in to Box successfully through the web browser, but when I try to sign in to the Box Drive application, it gets stuck in a loop between the email/account input screen and the login screen.My current situation is as follows:Box is mounted in Finder, but all files remain cloud-only. When I try to make a file available offline, I receive the following error:"Box Drive is no longer running. Please re-launch the app and re-login (as needed) to continue syncing data." I have already tried the following without success: Clearing browser cookies Using a different browser Reinstalling Box Drive Signing in with my email address instead of Google Sign-In Could you please advise how to resolve this issue?

Hi, Anytime I try and upload a file, I get this error, “Something went wrong with the upload. Please try again.” I have the correct file size and file name, cleared my cache… I can’t submit a ticket because I dont see that option. So more time spending on why I can’t submit a ticket and researching. Please help. Please advise.  

I experienced a sync rollback after migrating from Box Sync to Box Drive. The file was actively updated until recently, but after restart it reverted to a version dated May 31, 2026. Version history exists but is inaccessible due to plan limitation. I need server-side recovery or rollback to the latest pre-overwrite version.  

Hi there, i am trying to save outlook data file on our Box account however, i am always getting an error which is “ New problem item .pst could not be updated. There’s no special characters in the file name and regardless of the size of the file, this is always happening. How can i fix this pls? Thank you.

I’m a long-time BoxSync user and had a number of folders that were shared as local drives in my system for scanning and folders used by my accounting software.  Because of the EOL for BoxSync, I’ve made the switch to BoxDrive only to discover that I can no longer create Windows shared drives.  This is a make or break need for me as I have to be able to map to folders within the BoxDrive environment.Before I make the switch to another cloud storage provider, I’m hoping that someone has come up with a workaround that will make the old functionality on BoxSync work with BoxDrive.It’s really disappointing to me to lose functionality because a perfectly good solution (BoxSync) is getting discontinued.Any help would be appreciated.

I keep getting the “oops we can’t seem to find what you are looking for.  Also some feedback your customer service AI bot is not user friendly and I should be able to speak with someone in person.

Hi there, I tried the “forgot my password” function but am not getting the email to proceed. Can you help.  

Why after working all morning, does Box stop accepting file uploads?  Is there a technical issue going on? 

Olá,Possuo uma conta individual do Box (ID da conta: [removed by moderator] ).Excluí permanentemente mais de 50 GB de arquivos diretamente pelo site do Box e também esvaziei a lixeira. No entanto, o armazenamento da minha conta não foi atualizado.Atualmente o Box continua mostrando 10,1 GB utilizados de 10 GB, mesmo após a exclusão definitiva dos arquivos.Já realizei os seguintes procedimentos:Excluí permanentemente os arquivos. Esvaziei a lixeira. Saí e entrei novamente na conta. Atualizei o navegador.Poderiam, por gentileza, verificar minha conta e recalcular o armazenamento utilizado?Agradeço desde já.

Is there any way to make very file available offline? Or even just to select a group of folders and make them available offline? I have 200+ folder in my Box and don't want to have to mark each one individually...

Hello Box Support Team,I am currently configuring SAML SSO for Box using Azure AD as the Identity Provider, but the setup seems to be stuck and I’m unable to proceed.Issue description I started the SSO (SAML) configuration around 6:00 PM yesterday (JST). Since then, the Box Admin Console has continuously shown the status:“Awaiting file connection” Under SSO Certificates, it still shows “0 of 2 in use”. What I have tried I have attempted to upload the SSO certificate multiple times from the Admin UI. The upload appears to complete, but the certificate is not recognized in the UI, and the count remains 0/2. I have reviewed several Box and Azure SAML setup articles and documentation, but none addressed this specific behavior. Questions / requests Is there any known issue or common cause where uploaded SAML certificates are not reflected in the Box Admin Console? Is it possible that the SSO configuration is in a stuck or inconsistent state? How can I completely reset or clear t

Can you please allow collections to be shared just like folders ? as it’s so tiring to put all the folders you want to share in one big folder so you will be able to share them together.

Hope someone can help.  This has been happening intermittently over the last week.  It has happened when creating a folder.  Deleting a folder.  trying to move a folder or file.  Can someone please help?  Thank you!

Folks: I have been looking for my files/folders and they are missing. I have looked everywhere (including Trash) and cannot find them. Can someone please help me get my files? I had the free 100GB account and had been using it for sometime. Box Support, please help, I am willing to pay for this effort. It has some of my dad's audio voice (who is no more) and I really need to get it. I had a backup which I lost and when I tried to go get another backup, I realized several folders are missing. Please please help me retrieve these files. Thank you so much and I will really appreciate your help.  Anil

We need roll out a new client secret for a connected app. From developer portal, it seems I can simply reset the client secret. However, I wonder what will happen if a new client secret is issued. Will exiting access tokens be revoked? We may take a few days to deploy the new client secret. Is there any way to avoid service interruption? Thanks, Alex

復元しようとすると選択した項目の復元中に問題が発生しました。もう一度お試しください。が表示され復元できない。どうしたらいい？ 

Can I remove the expiration date on links on multiple files at once or is only possible one at a time?

Hi , I’ve been receiving multiple notifications when I don’t have them toggled in my settings *see attached*. Items I am not tagged in, uploads etc - it’s clogging up my email. How do I resolve this? This was not happening to me a couple weeks ago...I may have the wrong boxes ticked...help!Thanks!

Has anyone enabled or using the  box MCP connector directly in the native M365 co-pilot chat without having to call or use the box agent directly?I’d like to be able to search, call files and folders directly in native co-pilot chat with out having to click on the Box agent within co-pilot. 

I have the same complaint as everyone else - I cannot find a way to update my credit card and the website just sends us in meaningless circles without a way to access what i need. Can you send me a link so that I can update my credit card?

There seems to have been an update and there is a confirmation window popping up every time I want to quickly copy a shared link on Box Drive.  Is there a way to disable this?  I have looked for an option to disable, but can’t find one.