Support Forum

Subject: Missing PSD files in Box: recovery and preventionOur team just ran into a problem. We work entirely with Photoshop files, and each PSD produces a folder of exported JPG assets. Everything is stored in Box.Today we got a change request for one of the PSDs. When we opened the project folder, the exported asset folders were still there, but several of the original PSDs they came from were gone. I didn't delete them.How can I recover PSD files that I didn't delete myself? How can we keep this from happening again? Right now we have to rebuild the PSD from scratch, and that costs a lot of time.In the image below you can see all of the assets generated from the PSDs but the PSDs are not available con box.  

利用者でwebのBOXにはログインできるけどBOX DriveにはログインしようとするとユーザーIDを入力するとまたログイン画面に戻る利用者がいます。ブラウザのキャッシュを消してブラウザのアカウントからサインアウトしても変化ありません。また管理画面のユーザーの設定ではユーザーの詳細を確認するとパスワードは設定済みですが、ユーザーのアカウント管理から認証を確認するとパスワードは作成されていませんになり、パスワードを作成にしてもエラーになります。https://app.box.com/reset　でパスワードをリセットをしても変化ありません。いかがしたらよろしいでしょうか。 

Box Driveをバージョン2.32.112に更新する際に失敗し、更新が完了できない旨のメッセージが表示されました。何度か試みましたが、更新はまだできず、解決作はありますか？

could I have a legacy copy of the installer suitable for Monterey so I can continue using Box

https://teamaspect.box.com/s/epkurqv0ba2vv58f552y57rvokt8kchqlink doesn't work and need to fix it, how can i do that? Contents are important

I need help opening a support ticket. When I go to the support page, there is no place for me to input my issue. I cannot find an email for support or a contact number to help assist with this. Where can I open a support ticket?

Hello, there ! I hear that one of our colleagues email address < [removed by moderator] She can not receive BOX registration email from now on.Please unblock if this mail account was designated as spam email account. I really appreciate for your support.

I am attempting to upgrade my account to a business plan and am getting the following error:There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.

現在、勤務先のメールアドレスを使用して、Boxの無料プラン（Individual）を利用しています。今後、退職に伴い現在のメールアドレスが利用できなくなるため、別の法人用メールアドレスへ変更し、Box Business Plusへの加入を検討しています。現在のBoxには約6GBのデータが保存されており、既存のファイル・フォルダ・共有設定をできるだけ維持したいと考えています。以下について教えてください。 現在の無料アカウントに法人用メールアドレスを追加し、プライマリーメールアドレスへ変更することは可能でしょうか。 メールアドレスを変更した場合、既存のファイル・フォルダ・共有設定はそのまま引き継がれますか。 メールアドレスの変更とBusiness Plusへのアップグレードは、どちらを先に行うべきでしょうか。 法人用メールアドレスで新規にBusiness Plusを契約し、既存データを移行する方法と比較して、どちらが推奨されますか。 現在のメールアドレスが利用できなくなった後も、データにアクセスできる状態にするための注意点はありますか。 既存データを失わず、安全に法人契約へ移行するための推奨手順をご教示いただけますと幸いです。よろしくお願いいたします。

Hello,I want to recover my box account, but I can no longer access the email with which the account was created. How can I recover it?I currently registered with another email, however the storage I have in that account is much larger. Thank you very much

Hi,Recently a customer required us to use BOX for files exchange and setup 2FAThen my 2 colleagues registered an account & setup 2FA with their China mobile phone, but now they can’t receive the code suddenly and also forgot the backup code. Can you help to reset their 2FA? so that they re-setup the 2FA with email or auth app.their account as below:<removed personal information><removed personal information>looking for the reply, it’s urgent.

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.

Being the first time I need any help with Box, it seems that they do not have any support email (or is there one that I have not found?).So I had to install Box Drive since Box Sync is being discontinued and re-downloading a folder with my e-books back to my Mac takes ages with the connection disconnecting multiple times (see screenshot).I can also not see how to add Box Drive as a favorite in Forklift 3. Has anyone managed to do that?I have a Silicon Mac Studio with macOS 15.7.1

Solution: Box Drive not opening in Windows 11 after restartingI had been experiencing a frustrating issue with Box Drive for several months.Box Drive appeared in Windows File Explorer and the system tray, and the Box process was running, but clicking the Box folder did absolutely nothing. The Explorer window would remain blank.I tried uninstalling and reinstalling Box Drive, downloading the latest installer and even performing the official Box Drive reset. These measures did not permanently resolve the issue.The solution that finally worked for me: Right-click the Box Drive icon. Select Troubleshoot compatibility (Windows Compatibility Troubleshooter). When Windows asks which application to troubleshoot, select Box. Follow the prompts and accept the recommended compatibility fix. That's it!Box Drive started working normally again, and importantly, it continued working after restarting Windows.I'm sharing this because I suspect other Windows 11 users may be experiencing the same i

I haven an Enterprise account and need the Custom Terms of Service capability enabled on my account. 

Hi, we've successfully verified our domain, but there's a 14-day waiting period before users can be enrolled as Managers. Is there any way to speed up or bypass this waiting period? We need to assign Manager privileges as soon as possible.Thanks for your help!

Hello everyone. I currently am in a situation where I have a server or drive stores and it a goal to move many of my team members over to Box as a medium to long term solution with the benefit of sharing content with external users and member outside my organization. Often, I have to true up our server to the Box hosted materials and in the past with other services, I used Beyond Compare version 5+ and licensed to complete this task. The tool loads my Box shares and does compare or attempts to compare against my data stores. However, the desktop tool will crash or disconnect from Box when the comparison tool either reaches a theoretical limit on inquires or time. I cannot determine which one it is. I will tell Beyond Compare sync to Box (Drive to Box desktop), so it pushes the content to the cloud. If it goes slow, and in chunks I usually get a long list of folders and files and the tool will copy to the temp doc's folder, and then auto sync at its own pace. But If attempt to compare l

Hi, I am unable to add a user because it says they already have a freemium account. She said she has deleted that account but I am still getting the same error.  Payment button keeps loading. 

Help -- A critical Folder went missing this morning after adding a file to a folder within the main folder. The folder is not found in the Trash Bin of any of our Users -- including mine -- and we can’t find it hidden within another folder. We’re on deadline and don’t have time to recreate all of the files. Please advise on what options we have to find or recover the missing folder. Thanks.

 Individualです設定からメールの追加表示自体ありません 

I am using the software Everything from Void Tools to make search in all the available files I have access to from my computer. The index is made correctly for the folders attached to my computer on internet explorer. Unfortunately, the index is not made on the folders located on Box.What should I set on my computer to allow this index to be updated?Thank you in advance for any support Gilles

I am the primary admin of a Box Business account.We would like to cancel our Business plan and continue using Box on the free plan.Before cancelling, we want to remove our managed users (2 users, including myself) from the enterprise and convert them to free individual accounts, keeping their existing accounts and files.I could not find an option for this in the Admin Console, and the support page does not show a ticket submission form for us. Could you please open a support case on our behalf?Please note that I have not yet clicked "Cancel Account" in the Admin Console.I will share our account details by email once the case has been created.

I keep trying to upgrade my account to pro, but I get a payment processing error that says further account verification is needed and I should submit a support ticket. But there is no option to create a ticket at box.support.com 

I’m using the Push File to Box flow action. The action succeeds and the file is added but I get an error in the response and the boxFileId (which i need later in the flow) is coming back null. Is this a bug or can I do something else to parse the syncResponse?syncResponse ((Error rendering: box.PartnerSyncResponse))errorMessage (null)boxFileId (null)isSuccess (true) 

Hi everyone,​I am an admin trying to add a new user to our Box account via the Admin Console, but the system prevents the invitation with the following error:​"Unable to invite user that belongs to a different company"​From what I understand, this typically happens when the user's email address is already registered under another Box instance or enterprise organization.​Could anyone clarify what the recommended process is to resolve this? Specifically:​1. Does the admin of the user's previous or existing organization need to delete or convert the account to an individual/free account first?​2. If the user only has an existing free personal account tied to that corporate domain, what steps do they need to take on their end to allow us to invite them into our enterprise account?​3. In case we need urgent collaboration while waiting for this to clear up, will inviting them directly as an external collaborator to specific folders work without triggering this block?​Any guidance or step-by-