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Question

Recovering files and folders

  • April 20, 2026
  • 1 reply
  • 18 views

There are many  files and folders missing from my account. All the activity from this year seems to be missing.

How do I recover files and folders?

1 reply

Rona Box
  • Community Manager
  • April 24, 2026

Hi ​@rbbayles

Welcome to Box Community, and we’re glad to help regarding file and folder recovery! 

 

To help with your file and folder recovery, I have submitted a new ticket and someone from the Box Product Support team will reach out through email. Please keep an eye out and we will get in touch. 

 

Thanks for posting, and we’re hoping to sort this out soon!