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IDP/SSO based authentication not working

  • April 3, 2026
  • 1 reply
  • 70 views

Need technical support to change the IDP config and resolve the issue

Best answer by Rona Box

Hi ​@Madhu_A, 

Welcome to Box Community, and we’re going to help address your authentication issue. 

 

Does your authentication issue prevents you from logging in to the Box website? If yes, you can reach out to the Box Product Support team by submitting a support ticket regarding your login issue. 

 

To access the Box Support page without logging in, please check out this link. 

 

Thanks for posting and we hope to sort this out soon! 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • April 4, 2026

    Hi ​@Madhu_A, 

    Welcome to Box Community, and we’re going to help address your authentication issue. 

     

    Does your authentication issue prevents you from logging in to the Box website? If yes, you can reach out to the Box Product Support team by submitting a support ticket regarding your login issue. 

     

    To access the Box Support page without logging in, please check out this link. 

     

    Thanks for posting and we hope to sort this out soon! 

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