I’m trying to add a co-admin, but I’m getting this error:
“Co-admin roles must be part of a verified domain. If you want to provide an exception for your co-admins, submit a request to product support.”
Is this how I submit a request to product support?
Best answer by Rona Box
Hi
Welcome to Box Community, and we will assist in resolving this error!
To ensure we help prevent bad actors from leveraging a compromised account and causing further damage by adding themselves as a new, fully permissioned admin account.
In that regard, all Box Administrators are required to only use verified domains. For more details, please check out this link.
If the affected user’s domain is unverified, here are the things you need to do.
Adding a managed domain consists of three separate tasks:
You can follow the complete instructions to this article.
Once you have successfully verified your managed user’s email domain, please go ahead and modify the user’s role.
Hope it helps!
Hi
Welcome to Box Community, and we will assist in resolving this error!
To ensure we help prevent bad actors from leveraging a compromised account and causing further damage by adding themselves as a new, fully permissioned admin account.
In that regard, all Box Administrators are required to only use verified domains. For more details, please check out this link.
If the affected user’s domain is unverified, here are the things you need to do.
Adding a managed domain consists of three separate tasks:
You can follow the complete instructions to this article.
Once you have successfully verified your managed user’s email domain, please go ahead and modify the user’s role.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.