I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.
Why the disparity?
Solved
No available seats
Best answer by Jey Bueno Box
Hi
There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.
It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.
If the issue still persists, please reach out to our Product Support by submitting a support ticket here.
Thanks and have a great day! 🌞
Hi
There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.
It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.
If the issue still persists, please reach out to our Product Support by submitting a support ticket here.
Thanks and have a great day! 🌞
Anytime
Please feel free to post your interesting topics, questions, and thoughts related to Box here in our community. 🤗
I’m the account owner and currently on a plan with 3 seats. I’ve deleted all previous external users, but my dashboard still shows 4 of 3 seats used, even after upgrading my plan earlier today AND deleting the previous users.
How do I get this to correct as right now I signed up for 3, cannot add my husband so he can send me files for his business. This is so frustrating. If I cannot figure this out, I will have no choice but to close my account.
Lisa
👋 Hi
I can confirm that you’re currently using 2 out of 3 seats, so you should be able to add your husband as a managed user. While we can’t confirm the exact cause of the issue, it’s possible there’s a delay in updating the available license count. We’ll report this internally for further investigation.
Could you please try adding a managed user again? If the issue persists, try clearing your cache and cookies, or attempt the action using a different browser or Incognito mode.
If you need further assistance, feel free to reply to this thread and we’ll submit a ticket on your behalf.
We appreciate your patience as we work to resolve your concern.
I have deleted a user but the number of seats available has stayed the same so we cannot allocate seat to new person. Never had this before, as normally Box recalculates, but in this instance we have 19 seats, 18 users, but Box saying using all 19 seats. There are no exterior collaborators, it is a Box fault.
👋 Hi
Sorry to hear you ran into an issue while adding a user. In some cases, when a user is deleted, their account enters a pending deletion state, which can cause a short delay before the available seat count updates.
I’ve confirmed that you do have an available seat. Please try adding the user again in a few minutes. You can also log out and back in to refresh your account, or try using a different browser or an incognito/private window.
If the issue continues, please contact Product Support by submitting a support ticket.
Thank you, and we hope this gets resolved soon.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.