Upgraded to Business but data disappeared

👋 Hello ​@mk1412, I understand your concern regarding your files after upgrading.

Please note that during the upgrade process, there may be a delay as your files and folders are being transferred from a personal account to a Business Box account. This process can take up to 24 hours, depending on the volume of content being migrated.
 

Once the migration is complete, your files should appear in your Box account as expected. In the meantime, we kindly ask for your patience as the transfer completes.
 

I also see that you have an open ticket with our Support team. If your files are still not visible after the 24-hour window, please feel free to follow up on your ticket for further assistance.

We appreciate your understanding. 🤗

Thank for your kind support. I also hope that is the normal circumtance. But it has been much more than 24 hours since the upgrade. I am not seeing anything come back.

Dear ​@mk1412, thank you for bringing this to our attention, and I’m sorry to hear that the saved content didn’t appear after the 24-hour period.

Upon reviewing the ticket, it looks like our Support team was able to recover the data. If you need further assistance with this or a related concern, I highly recommend replying directly to the case for continued support. As always, if you have any other questions or if there’s anything our community can help with, please don’t hesitate to reach out.

Wishing you a great day ahead! 😊

Hello, in the same desperate situation as all of you. Just paid a shedload of money to upgrade, and ALL my files disappeared.  At an extremely critical juncture, with clients demanding access.  This is totally and completely unacceptable!

👋 Hi ​@tnicolso, welcome to the Box Community! I’ve moved your post to this related thread. I understand your concern regarding files. As discussed here:

Please note that during the upgrade process, there may be a delay as your files and folders are being transferred from a personal account to a Business Box account. This process can take up to 24 hours, depending on the volume of content being migrated.
 

Once the migration is complete, your files should appear in your Box account as expected. In the meantime, we kindly ask for your patience as the transfer completes.

If you need further assistance checking the files, please submit a ticket to our Product Support team. You can also sign in to support.box.com to see the available support channels for paid accounts.

In the meantime, please feel free to reach out to us if you have any other concerns. 😊

Hi,

Trust me, it will take time, my files is back after that waiting eventually.