Upgraded to Business but data disappeared

Thank for your kind support. I also hope that is the normal circumtance. But it has been much more than 24 hours since the upgrade. I am not seeing anything come back.

Dear ​@mk1412, thank you for bringing this to our attention, and I’m sorry to hear that the saved content didn’t appear after the 24-hour period.

Upon reviewing the ticket, it looks like our Support team was able to recover the data. If you need further assistance with this or a related concern, I highly recommend replying directly to the case for continued support. As always, if you have any other questions or if there’s anything our community can help with, please don’t hesitate to reach out.

Wishing you a great day ahead! 😊

Hello, in the same desperate situation as all of you. Just paid a shedload of money to upgrade, and ALL my files disappeared.  At an extremely critical juncture, with clients demanding access.  This is totally and completely unacceptable!

👋 Hi ​@tnicolso, welcome to the Box Community! I’ve moved your post to this related thread. I understand your concern regarding files. As discussed here:

Please note that during the upgrade process, there may be a delay as your files and folders are being transferred from a personal account to a Business Box account. This process can take up to 24 hours, depending on the volume of content being migrated.
 

Once the migration is complete, your files should appear in your Box account as expected. In the meantime, we kindly ask for your patience as the transfer completes.

If you need further assistance checking the files, please submit a ticket to our Product Support team. You can also sign in to support.box.com to see the available support channels for paid accounts.

In the meantime, please feel free to reach out to us if you have any other concerns. 😊

Hi,

Trust me, it will take time, my files is back after that waiting eventually.

After upgrading to a business account, I lost all of the folders and files. Please let me know where to find them back. Or Could you please let me know how long the data migration from your end will take?

Thanks!

To whom it may concern,

I am writing to report a critical issue regarding my files after upgrading from a free plan to a paid plan.

Since the upgrade, my existing important documents have disappeared, and the new plan is running as if there are no files at all. I need to recover these original files immediately.

Specifically, as shown in the attached image, the "99_Business" folder indicates that it contains 3,260 files. However, when I enter the folder, all files appear to have been automatically deleted or are not visible.

These are vital business documents, and I urgently need to restore them. Please investigate this synchronization error and help me recover my data as soon as possible.

I look forward to your prompt assistance.

Welcome to the Box Community! I’ve moved your posts to this relevant thread.

Please check out the pinned answer above this thread for reference.

If you need further assistance checking the files, and if your data is still inaccessible after the said window,  please submit a ticket to our Product Support team.

Thank you, and we look forward to getting this sorted out.