When I use the action "Get Box Folder Contents by Folder Id as Current Box User" and specify a Folder ID to retrieve a list of contents, it results in a system error.
Could you please guide me on the correct way to set this up and use it?
Solved
I am testing the "Box for Agentforce" actions, but I'm encountering an error.
Best answer by daria
Hi Yusuke,
Thank you for sharing your question and for taking the time to test the Box for Agentforce integration.
Box for Agentforce package functions as an extension to the Box for Salesforce managed package. As such, all initial setup and authorization must be completed within the core Box for Salesforce managed package before Agentforce can access any Box content.
If the Box for Salesforce managed package is correctly set up and configured, but the Agentforce agent is still unable to access Box, we recommend opening a support case at https://support.box.com/hc/en-us including details about the Box for Agentforce topics and actions you are using. Our team will then be able to investigate this further and help you resolve the issue.
Thank you,
Daria
Hi Yusuke,
Thank you for sharing your question and for taking the time to test the Box for Agentforce integration.
Box for Agentforce package functions as an extension to the Box for Salesforce managed package. As such, all initial setup and authorization must be completed within the core Box for Salesforce managed package before Agentforce can access any Box content.
If the Box for Salesforce managed package is correctly set up and configured, but the Agentforce agent is still unable to access Box, we recommend opening a support case at https://support.box.com/hc/en-us including details about the Box for Agentforce topics and actions you are using. Our team will then be able to investigate this further and help you resolve the issue.
Thank you,
Daria
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