we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one.
it did not allow us to do. so had upgraded to business plus plan but even then it was not working.
so have created a new login and uploaded the contents and have bought the business plus plan.
now i want to downgrade the older version to a free version as i do not want to pay twice.
can anyone assist me with this please as to how this can be done.
thank you
Hi 
Welcome to the Box Community!
Sorry to hear you encountered an issue updating your email domain for Box login. If you need further assistance with changing the domain, please submit a ticket to our Product Support team.
To evaluate and process your request to downgrade to a Free Individual plan, please email our Cancellations Team at cancel@box.com using the primary admin’s email from your previous account.
Learn more here: Downgrading Your Box Account
Have a great day ahead! 
I have been loyal Box users for over ten years, and I greatly appreciate However, recently I’ve encountered some concerns regarding changes in your pricing and platform policies that seem to be less friendly for long-time users like us.
Given these changes, I would like to downgrade my account to FOR INDIVIDUALS Personal Pro 100 GB of storage user while we re-evaluate the subscription model.
Hi Welcome to the Box Community! I've moved your post to this related topic, and I completely understand that you'd like to downgrade your account for the time being.
You've already submitted a case to our Billing Support team, who reached out to confirm some details regarding the downgrade. Please reply to that ticket so we can escalate it to a specialist for further evaluation and processing of your request.
Thank you, and have a great day! 
Thank you for your help.
But the accounting team didn't seem to resolve the issue immediately. Instead of downgrading, they charged me a high fee first. This resulted in a long delay in the refund and I was also charged a bank fee.
Hi
Based on the dates and our records, you have upgraded your account and have been charged for the upgraded subscription. We have a process in place for downgrade requests and is in accordance with our terms. Downgrading an account is being evaluated and processed by our specialists from the Cancellations Team.
As this falls outside of our scope, if you have any questions about the downgrade process or disputes, please continue working with our support team on your ticket. Thank you for your patience and understanding. 
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