Converting personal account to Enterprise

One of our colleagues wrongly enrolled a personal Box account with the our company email address (same as our Enterprise company email domain), few Box folders accesses have been shared with this user.

When converting the account to a managed account, the system shows it needs 14 days of the email notification sent. Anyway we can make the change immediately so the account is bounded with our Box policy settings? Thank you.

Hi Rona Box, 

Thanks for your help. Follow the steps, it is fine to send out the Box enterprise invitation to user. However, the user has changed the mobile phone which was used for Box 2FA. When she accepted the invitation, she cannot sign-in to Box. In Box admin console, her account still under external user but not the enterprise one.

Hi ​@Richmond Pharmacology, 

Thank you for letting us know, 

Since the user can’t authenticate she won’t be able to login to accept your invite. At this rate, could you have the affected user to reach out to the Box Product Support team and use this support link.

Thanks for posting!

Hi ​@Rona Box Thanks a lot. Its really helpful, much appreciated!

Hi ​@Richmond Pharmacology, we’d love to give you the best workaround possible! 

We hope to get this sorted out very soon! 

Is posting here the only way to get support from box? that’s annoying.

I am getting an error trying to add a user:

Email already used in a Box account but not associated with an enterprise

please help!

Hi ​@dawnatella, welcome to Box Community, and we moved your post to this related thread. 

This message is a reminder that you are adding an email address with existing personal Box account. And to get around this message, please re-add the email and once you see the  “1 user failed to be added” message,  ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise. For more information, please see this article. 

Hope this helps! Let us know if you have additional questions. 

I checked the external users and the user is not in there. I checked unmanaged users and they are not there either. I have the account configured to pull in all users with out domain. This is only happening on 1 user. 

My admin console shows that I have 2 seats available, but the system won't let me add a new managed user without charging for 4. Please advise.

Hi ​@msensabaugh, welcome to Box Community! I moved your post to this related topic, please feel free to review all the insightful responses above. 

To give more details regarding the message you received. This is not a message to decline your intent to add a new user, instead it’s a quick reminder that you’re about to add an existing individual Box user. 

To successfully add the user, please re-add the email and once you hit ‘Save’ the same message will appear. Please click ‘Save’ again to start the invitation process. Meanwhile, the user you added will receive the notification to join your enterprise. For more details, please check out this link. 

Hope this helps! 

Thanks. Now I see what I was missing.

When I go to add a user - says their email already used in a Box account but not associated with an enterprise.

Hi ​@DStob, 

Welcome to Box Community, and we’re glad to assist! 

You seem to have managed to create a support case and worked with our Billing team. Do you still need help regarding this post? 

Thanks for posting! 

Awesome thanks! I am trying to add a coworker - but it says her email is already used in Box but not associated with an enterprise - she does not know why it says that - she has never used that email to create an account in Box - but I cannot add her until this is solved.

Hi ​@DStob, thank you for responding! 

I moved your post to this related topic. Please review the helpful responses above. 

Additionally, here’s a quick reminder when getting the message, “Email is already used in Box but not associated with an enterprise.” 

Let us know in this thread if you have additional questions. 

I have encountered a problem where Box will not let me add a user via CSV or manually.  

the error is: Email already used in a Box account but not associated with an enterprise.  I have not been able to find a way to contact Box directly.  (surprise!)  Has anyone overcome this obstacle?  My user did have access to Box long ago, but no longer is associated with any org that would have used her email address.

Thanks in advance.

Hi ​@Mphillips, 

Welcome to Box Community! To finally get an answer to your question, I moved your post to this related topic. 

The message that you encountered is expected if the email address that you’re inviting have an existing individual account. 

Please let us know if you need additional assistance.