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Converting personal account to Enterprise

  • January 7, 2026
  • 6 replies
  • 51 views
G

Hi

Today my Box admin added my personal account (with company E-Mail address) to be managed with our Enterprise account.

I have received the notification E-Mail, my account will be converted to managed in 14 days. Is there a way I could speed up the conversion process?

Thanks

Best answer by Rona Box

Hi ​@GlassMint, 

Welcome to Box Community, and we’re glad to assist! 

 

Sure, your Box Administrator could add you to their Box instance and this process won’t take long. 

 

Kindly reach out to your Box Admin and follow these instructions. 

To add one or more managed users manually:

  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click Add Users (Add Users button) and then click Add Users Manually.
  4. Enter the managed user's name and email address. 
  5. Optionally select Groups for the user to be a member of and Folders for the user to have access to.
  6. Optionally hover over a user row and click the gear icon (Gear icon.png) to configure other user settings for that new user or click 3 dots button and then click Select User Settings for All Rows to configure other user settings for all new users. See the Managed Users Tab section of Users & Groups Settings for details.
  7. Optionally click Add User to add a row to the table. Then repeat steps 4 through 6 for each user.
  8. Click Save.

Once you create the user, you can additionally configure the user account.

 

Note: You have an existing personal Box account, and so adding you to their Box instance will result to  this error. No worries, it can quickly be resolved by ignoring the error message and press the Save button again. Saving a second time will begin the invitation process.

 

This will send the you an email invite as well as a message in your Box account that you’ve been invited to join your Box enterprise account. All you have to do is accept the invite then you will be rolled into the enterprise.

 

Please feel free to share this to your Box Admin. 

 

Thanks for posting! 

    6 replies

    R

    One of our colleagues wrongly enrolled a personal Box account with the our company email address (same as our Enterprise company email domain), few Box folders accesses have been shared with this user.

     

    When converting the account to a managed account, the system shows it needs 14 days of the email notification sent. Anyway we can make the change immediately so the account is bounded with our Box policy settings? Thank you.

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • January 7, 2026

      Hi ​@GlassMint, 

      Welcome to Box Community, and we’re glad to assist! 

       

      Sure, your Box Administrator could add you to their Box instance and this process won’t take long. 

       

      Kindly reach out to your Box Admin and follow these instructions. 

      To add one or more managed users manually:

      1. Go to Admin Console > Users and Groups.
      2. Click the Managed Users tab.
      3. Click Add Users (Add Users button) and then click Add Users Manually.
      4. Enter the managed user's name and email address. 
      5. Optionally select Groups for the user to be a member of and Folders for the user to have access to.
      6. Optionally hover over a user row and click the gear icon (Gear icon.png) to configure other user settings for that new user or click 3 dots button and then click Select User Settings for All Rows to configure other user settings for all new users. See the Managed Users Tab section of Users & Groups Settings for details.
      7. Optionally click Add User to add a row to the table. Then repeat steps 4 through 6 for each user.
      8. Click Save.

      Once you create the user, you can additionally configure the user account.

       

      Note: You have an existing personal Box account, and so adding you to their Box instance will result to  this error. No worries, it can quickly be resolved by ignoring the error message and press the Save button again. Saving a second time will begin the invitation process.

       

      This will send the you an email invite as well as a message in your Box account that you’ve been invited to join your Box enterprise account. All you have to do is accept the invite then you will be rolled into the enterprise.

       

      Please feel free to share this to your Box Admin. 

       

      Thanks for posting! 

        R

        Hi Rona Box, 

         

        Thanks for your help. Follow the steps, it is fine to send out the Box enterprise invitation to user. However, the user has changed the mobile phone which was used for Box 2FA. When she accepted the invitation, she cannot sign-in to Box. In Box admin console, her account still under external user but not the enterprise one.

        Rona Box
        • Rona Box
        • Community Manager
        • January 8, 2026

        Hi ​@Richmond Pharmacology, 

        Thank you for letting us know, 

         

        Since the user can’t authenticate she won’t be able to login to accept your invite. At this rate, could you have the affected user to reach out to the Box Product Support team and use this support link.

         

        Thanks for posting!

         

         

          R

          Hi ​@Rona Box Thanks a lot. Its really helpful, much appreciated!

            Rona Box
            • Rona Box
            • Community Manager
            • January 9, 2026

            Hi ​@Richmond Pharmacology, we’d love to give you the best workaround possible! 

             

            We hope to get this sorted out very soon! 

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