Skip to main content
Solved

Unable to restore 53GB folder from Trash due to 50GB storage limit

  • April 19, 2026
  • 4 replies
  • 32 views
D

Hi everyone,

I’m facing a technical deadlock and I need some help. I accidentally deleted a folder containing 53GB of data (composed of many small files). It is currently in my Trash.

However, my account has a 50GB storage limit. When I try to restore the folder, Box prevents the action, stating that the folder exceeds my account's capacity.

Since I cannot "open" the folder within the Trash to restore it piece by piece, I am stuck. I cannot restore it to download and move it elsewhere because I don't have enough "active" space to hold it.

Could a moderator or support agent temporarily increase my quota or help me restore this folder so I can retrieve my data?

Thank you in advance.

 

 

Best answer by Rona Box

Hi ​@Denis, 

Welcome to Box Community, and we’re glad to help restore your deleted folder. 

The size of the deleted folder is more than your available space, and we don’t grant temporary storage increase for individual Box users. 

 

To recover this, you should consider increasing your allotted space. Also, your deleted folder can only stay in your trash for 30 days after deletion. On the 31st day it will be permanently deleted. 

 

Thanks for posting, and please let us know if you have additional questions!

    4 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • April 20, 2026

    Hi ​@Denis, 

    Welcome to Box Community, and we’re glad to help restore your deleted folder. 

    The size of the deleted folder is more than your available space, and we don’t grant temporary storage increase for individual Box users. 

     

    To recover this, you should consider increasing your allotted space. Also, your deleted folder can only stay in your trash for 30 days after deletion. On the 31st day it will be permanently deleted. 

     

    Thanks for posting, and please let us know if you have additional questions!

    D
    • Denis
    • Author
    • New Participant
    • April 23, 2026

    Hi ​@Rona Box ,

    My account has been upgraded and I now have 100 GB of storage. I attempted to restore the 53 GB folder, but unfortunately, the process didn't complete fully: only 1.7 GB was restored , or at least is visible. However, the system indicates that I am using 53.1 GB out of 100 GB.

    Could you please help me figure out how to access the remaining 51 GB of files?

    Any help would be greatly appreciated.

    Denis.

      D
      • Denis
      • Author
      • New Participant
      • April 24, 2026

      Solved

        Rona Box
        • Rona Box
        • Community Manager
        • April 24, 2026

        Hi ​@Denis, 

        Thank you for the confirmation! We are glad to hear that you’ve finally recovered your deleted folder. 

         

        We appreciate your time and cooperation! 

        Terms of ServiceAccessibility statement