Solved

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I accidentally deleted a user from my corporate account. I need to restore a deleted user.please tell me what to do？

Hi everyone! 👋Could you please tell me — does Box support search within file contents, for example in Word documents or Google Docs?Thanks in advance! 🙏 

I don’t see the  file request button on my Box Enterprise version as I did in my trial Business license. I recently upgraded to the Enterprise version. What am I missing? All the settings are there.

Our team was using the free Box Community Edition to store several important documents. As of recently, all team members have lost access to every document in that environment. No notifications were received regarding account expiration, data deletion, policy changes, or access revocation.Issue Observed: All documents previously stored in the Box Community Edition account are no longer accessible. Access appears revoked or content appears deleted. Nothing is present in the Trash folder No prior warnings or system notifications were received. Impact affects the entire team. No one has access to any of the files. Request: Confirm whether the documents have been deleted, archived, or access-restricted due to account status or policy changes. Restore the documents if they still exist within Box’s retention or archival systems. Provide details on the reason for the loss of access (e.g., inactivity, plan limitations, policy changes). Provide guidance on next steps to prevent

How does one subscribe to get information about new version releases for the Box for Salesforce integration? 

How do you change the “Owner” of a folder when the owner since the owner is no longer with our company?

I having an issue connecting  When ever i call boxJWT.AdminTokenAsync().GetAwaiter().GetResult() I get this...Box.V2.Exceptions.BoxAPIException: 'The API returned an error [BadRequest | .029b2b393ff5677f7723883563acadb4] unauthorized_client - This app is not configured properly. No public key(s) added.'

Hi Friends,With OpenAI’s recent announcement of their version of a web browser with ChatGPT built in (or along side), how should enterprises that rely on Box for all cloud content management, be navigating Atlas (or others in the future) to ensure privacy and security around our content remains intact?While I do not have firsthand experience, from the announcement video, one of the core features of Atlas appears to be something like an always-on, live stream of a users screen with ChatGPT sitting above any web application access restriction ‘seeing’ everything.

Hello out there,I have a use case to implement for my org. We have created an experience site on salesforce and I wanted to show the box content for the user’s account on the experience site but I have tried using couple of option in the folder ID section of box component, but it is not working.how can I make that dynamic folder ID pulling up so that any user logs in to experience site he sees his own folder only and no one else.Thanks in Advance

How can i change my email address?

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

Do Inactive Users count towards the number of Managed Users you can have?

Today I received a pop up in my screen: '5453 uploadfouten (uploadfailures)’. When popping open this remark I get remarks with loads of files unknown to me, that my Account shows a lack of space.  - which is not correct

I updated a Python environment this afternoon and my code using boxsdk stopped passing validation. The environment claiming that “boxsdk is not present,” despite it being installed. I then noted the module version had jumped from 3.14.0 to 10.0.0. I reverted to 3.14.0 and the code again passed validation. Suspicious?

Hello! I’ve seen documentation stating that the Box Visualforce page is available on custom object, but it is only available on the account object. How should I proceed in order to make it available on custom objects or even objects like Opportunities or Contacts?

Hello,I noticed today that I was over my storage limit. I use Box Storage for business documents so I upgraded to the business planHowever, when I upgraded, all of my files and folders have disappeared. I shared a couple of folders yesterday and all gone. It looks like the only files I have now are ones that have been shared with me. Does anyone know how long it takes for the files to return is there a contact I can email or talk to if this issue persists?

I'm currently in the free trial period for a Business license.I'd like to test Box Shuttle, but it's not listed in the contents of the management console and I can't use it.Where can I use it? Is it not available with a Business license? ー ー ー 現在、Businessライセンスの無料トライアル期間中です。box shuttleの検証をしたいのですが、管理コンソールのcontentsに表示されておらず利用ができません。どこから利用ができるのでしょうか。Businessライセンスでは使えないのでしょうか。

Please delete the account that created this post, thanks. 

I am attempting to submit a help ticket but cannot find where to do so on Box's website anywhere. I need technical support with my organization's enterprise purchase of Box...

I am trying to set-up my first Box Form from a DocGen and then use a Relay to start the process. I have created a simple document with one field that is linked into the Form on generation. I fill-in the form, without any attachments, and submit. When the workflow ‘relay’ then runs, I get an error ‘No files were attached to a form submission’I did not think I had to have attachments with the form. Can anyone provide some advice?

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

I would like specific instructions on the best process to share a file containing sensitive information with an outside partner.   Is it best (most secure) to invite them as a collaborator?   Can I require an external collaborator to use MFA to access our Box content?    Is it better to use a shared link, which is open to everyone one, but can be password protected and have an expiration date.   There is a lot of Box propaganda (blog posts) about encryption and it being a secure way to share files, but no specific - step-by-step instructions to share sensitive files using best practices.

Hello.Would you please tell me how to create a ticket?There´s a box folder shared between members of different companies, and for me and another person, the status in the collaborations (where it says “co-owner”, “editor”, “viewer”, etc) it says “pending” for both of us. The difference is I have access to the folder and it´s files, and she doesn´t. Would you please assist me on how to escalate this issue so it can be fixed? Regards, Agustin De Carli

 Hi SupportI am unable to receive any security code for two factor verification to log into my account. I had to creat this new account so sent this message. Please help ASAP as it has been months now and i need access to my documents stored .  Thanks in advance