Solved

We are adding our client to box and his email is not receiving the invitation, trouble shooting has not helped to resolve the issue. TIA for guidance. 

I have a business plus account, which supports custom terms of service, but the help article says to contact your customer success manager. I have not yet been assigned or contacted by one. I have no option to contact support other than through posting on this forum.Please advise, and if possible, enable this feature for me. It is an essential part of our use case for Box. 

Hello, I'm having an issue that seems fairly common. I'm unable to change my primary email address for BOX from my PGCE address to my permanent personal address. Any help or advice is much appreciated!

I need some urgent help because it looks like one of my users had a problem with BoxDrive when changing their laptop and the new laptop over-wrote many folders with empty folders so we’ve lost all the contents.  There is nothing in the Bin since nothing has been “deleted”, and there are no files so no “version” reset options.I think I need someone from Box Support to help me directly but I can’t login to the support site for some reason?? and so can’t raise a ticket.  I’ve already sent in two form requests but no reply from Box.com yet.Anyone with any other ideas/suggestions from similar experience?

I have not been receiving email notifications when tagged in items.  I have gone through all the recommended settings but this has not fixed the issue.  Please advise.

Hi Box -I just purchased a year of the Business plan, which includes 3 seats.Since I just purchased this, the plan shows just 1 user -- me.But when I try to add another user, it says I will get charged for a 4th seat. This doesn’t seem right.How can I add a user to one of the remaining 2 seats that are included in my plan?Thanks

BOXでデータを共有していたのですが、相手が辞めてしまったみたいでデータが無くなって見れなくなった。データをダウンロードする方法はありますか？ I was sharing data on Box, but it seems the other person has left the company, and the data has disappeared and can no longer be viewed.Is there any way to download the data?

My program manager has sent me an invitation to share his folders on BOX. Also an associate has shared some files in another folder for another effort. Last week I was able to get access to the associate's folder however I was not able to get access to my Program manager's. I couldn't set up a second box account based on my email address associated with my PM’s invitation.  I tried using both email addresses my PM associates me with.

How do you set up a folder to receive files that include name, email and description from sender? I want to set up our file request just like the SBA has their account set up  

After an Upgrade from Windows 10 to Windows 11 the BOX drive was moved. I am using BOX DriveNormal position for all BOX files is: C:\Users\me_the_user\Box After Windows 11 was installed it ended up in: C:\Users\me_the_user\OneDrive - THE COMPANY I WORK NAME INTERNATIONAL, INC\BOX Is there an easy fix to get things back as it always has been? C:\Users\me_the_user\Box Thank you, Best regards, Marcel Fox

Hi, i’m not able to add a mobile phone for dual factor authentication. Is there a link I can use to set this up? Thank you!

Unable to add user that was previously deleted

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role.Thank you.

My accountant is requiring me to set up 2FA. I have tried setting it up using both the SMS option and the Authenticator app option. I have followed all the steps and saved the changes. Yet when I log out and log back in, it’s letting me right into Box - it’s not requiring 2FA. Usually I use Chrome as my browser, but I decided to try Safari and only the first time did it require me to use the authenticator app. After that it let me in without it. I tried deleting cookies, etc. but it still is not requiring 2FA.

Hi, we have Box Business with three users. It says unlimited storage but somehow only the admin has unlimited storage, the two other users only have 10GB. How can this be solved?

I’ve been running POCs to get a Creative dept project off the ground and Box has been the frontrunner. Completed initial Single Sign-On (SSO) config w/ our Okta tenant late last week, but the status has been stuck at “Awaiting file connection” ever since. No change, no email notifications, and no option to cancel or retry.I can’t find any documentation suggesting there’s anything I can do other than “wait 24 hours,” and it’s been well beyond that. No way to open a formal support ticket. The team is already questioning whether Box is viable based on this experience (“...if this is what support is going to be like”).Does anyone have any advice? We’re completely blocked until SSO is working. Appreciate it in advance!

I’ve tried clearing my cache.  I’ve tried incognito mode.  I just set up this account today and I’m having issues submitting a ticket and setting up users.  This may be the worst product I’ve ever paid for.

Recently, I have experienced an issue where every Excel workbook I open from Box Drive will open with the message “This file has been moved. We recommend saving it now to finish moving it.”Some things to know:It only happens with Excel files, nothing else. The files have not been moved as their location, name, and last modified dates all reflect that which is in Box Online. Uninstalling and reinstalling Box Drive does not fix it Repairing Office does not fix itI have heard of other users having a similar issue but have not seen a resolution from Box yet regarding this.

I received an email purporting to be from this site regarding “Box Sync end of life”; is this legit? 

Application that persists User Access and Refresh token works with .Net SDK v10.1.0, fails with :"The given key 'Retry-After' was not present in the dictionary" error at System.ThrowHelper.ThrowKeyNotFoundException[T](T key)   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)   at Box.Sdk.Gen.BoxRetryStrategy.RetryAfter(FetchOptions fetchOptions, FetchResponse fetchResponse, Int32 attemptNumber)   at Box.Sdk.Gen.Internal.BoxNetworkClient.<Box-Sdk-Gen-INetworkClient-FetchAsync>d__3.MoveNext()   at Box.Sdk.Gen.Managers.FoldersManager.<GetFolderByIdAsync>d__8.MoveNext()   at Program.<<Main>$>d__0.MoveNext() in C:\Users\xxxxx\source\repos\BoxTestTokenStore\Program.cs:line 28 A sample console test app code fragments to recreate: Simple Model for token persistence:namespace BoxTestTokenStore{    internal class TokenData    {        public string AccessToken { get; set; } = string.Empty;        public string RefreshToken { get; set; } = string.Empty;    }}C

I have a GoPro 360º camera and the video files come off like {filename}.360 (the file extension is *.360) and for some reason Box doesn't want to upload these files. I have other mp4 files in the same directory that are larger files and upload fine. I suspect the limitation is due to the file extension? Has anyone else seen this, and do you have any ideas for how to workaround it?   Screenshots:

​@community-manager ​- I cannot add/change my email address on my account. It gives me the error: “Oops — that person already has a Box account”even though I deleted the account associated with that email. What do I do? I NEED to change the email on my box account to this other email because the one currently on my account I lost access to.  

How can I permanently Delete my account and not wait for the 120 days? I need my email address to be on boarded onto our corporate Box account.Thank you 

The old Authenticator app is stopping very soon I do have a new app.But no solution for how to transfer it to new Authenticator app.All other I could simple transfer by scanning QR code. PLEASE ADVISE ASAP!!