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Question

Enable Custom Terms of Service

  • March 3, 2026
  • 1 reply
  • 17 views
D

Hello -

I am a Box Business Plus account admin and am requesting to have Custom Terms of Service Enabled.

Please Advise.

 

Thanks,

Doug

 

      1 reply

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • March 4, 2026

      👋 Hi ​@Doug K, welcome to the Box Community!

       

      The Custom Terms of Service feature must be enabled by contacting a Customer Success Manager through our Sales Team.


      To get in touch with our Sales team:

      1. You can give them a call directly at 1.877.729.4269 ext. 1
      2. Submit a contact form at this page: https://www.box.com/quote/
      3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/


      Once enabled, you can configure it in the Admin Console under Enterprise Settings > Custom Setup tab.


      Please note admins cannot accept the Terms on behalf of users; users must accept them themselves. For more details, please see: Using Custom Terms Of Service.


      If you need further assistance, please submit a support ticket to our Product Support using your admin email. (If you are unable to sign in to support, click here.)​​

       

      ​​​​​Have a great day!

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