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Enable Custom Terms of Service

  • March 3, 2026
  • 3 replies
  • 78 views
D

Hello -

I am a Box Business Plus account admin and am requesting to have Custom Terms of Service Enabled.

Please Advise.

 

Thanks,

Doug

 

Best answer by Jey Bueno Box

👋 Hi ​@Doug K, welcome to the Box Community!

 

The Custom Terms of Service feature must be enabled by contacting a Customer Success Manager through our Sales Team.


To get in touch with our Sales team:

  1. You can give them a call directly at 1.877.729.4269 ext. 1
  2. Submit a contact form at this page: https://www.box.com/quote/
  3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/


Once enabled, you can configure it in the Admin Console under Enterprise Settings > Custom Setup tab.


Please note admins cannot accept the Terms on behalf of users; users must accept them themselves. For more details, please see: Using Custom Terms Of Service.


If you need further assistance, please submit a support ticket to our Product Support using your admin email. (If you are unable to sign in to support, click here.)​​

 

​​​​​Have a great day!

      3 replies

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • Answer
      • March 4, 2026

      👋 Hi ​@Doug K, welcome to the Box Community!

       

      The Custom Terms of Service feature must be enabled by contacting a Customer Success Manager through our Sales Team.


      To get in touch with our Sales team:

      1. You can give them a call directly at 1.877.729.4269 ext. 1
      2. Submit a contact form at this page: https://www.box.com/quote/
      3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/


      Once enabled, you can configure it in the Admin Console under Enterprise Settings > Custom Setup tab.


      Please note admins cannot accept the Terms on behalf of users; users must accept them themselves. For more details, please see: Using Custom Terms Of Service.


      If you need further assistance, please submit a support ticket to our Product Support using your admin email. (If you are unable to sign in to support, click here.)​​

       

      ​​​​​Have a great day!

      G

      I have a business plus account, which supports custom terms of service, but I am not able to use it. The help article says seek assistance from the Box Community.

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • March 18, 2026

      👋 Hi ​@Gentai Capital, welcome to the Box Community! I’ve moved your post to this relevant thread.

       

      Please see the pinned answer above regarding enabling the Custom Terms of Service feature. If you need further assistance, please submit a support ticket to our Product Support using your admin email. (If you are unable to sign in to support, click here.)​​

       

      Thank you!

        Terms of ServiceAccessibility statement