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Activation Link expired

  • December 3, 2025
  • 1 reply
  • 15 views

The activation link was expired and I’m not able to perform admin.  Can link be resent?

Best answer by Rona Box

Hi ​@Info 

Welcome to Box Community, and we’ll help complete account Box setup. 

Since you activation link has expired, what you can do next is to reset your password. Doing so will generate a new link that’ll allow you to setup the password for your account. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it works! In case you need additional help, please let us know. 

1 reply

Rona Box
  • Community Manager
  • Answer
  • December 3, 2025

Hi ​@Info 

Welcome to Box Community, and we’ll help complete account Box setup. 

Since you activation link has expired, what you can do next is to reset your password. Doing so will generate a new link that’ll allow you to setup the password for your account. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it works! In case you need additional help, please let us know.