Uploading New Versions of files is not working

Hi ​@C_Weav,

Welcome to Box Community, and we’re glad to assist! 

To get a closer look, I created a support ticket and shortly a member from the Box Product Support team will reach out, please keep an eye out. 

Thanks for posting! We hope to sort this out very soon! 

Hi team. Facing the similar issue. Could we get the latest update on the above ? thanks

This first started happening last Friday, and is continuing today - I’ve been working with Box for almost 8 years and never had this issue. Nothing has changed - I am using the same computer and same login.

When I open a part (download page), and click on the 3 dots in the upper right corner, and select “upload new Version”, nothing happens. A dialog window should open so you can upload a new file, but currently nothing happens. I have tried “uploading a new version” in several different ways and nothing works.

I have restarted my PC and the browser sever times. I have tried different files in different folders and nothing works. I cannot seem up upload new versions of files anywhere.  I am using this for work, and now I cannot complete my work.

Hi ​@BarleyF,

Welcome to Box Community and glad to help!

I understand that you have restarted your PC, use different browser and have tried different files in a different folders and cannot seem to upload new verson of files anywhere.

To properly address this, I created a new ticket and our Box Product Support will be in touch. Please keep an eye out. 

Thanks for posting! We hope to sort this out very soon!