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Changing my admin

  • March 24, 2026
  • 1 reply
  • 75 views

I set up a box account a few months ago using a generic email address for the company I work for. I need to change the admin control to my personal email address but it won’t let me because it says my domain is not activated and I need to submit a ticket. I’m not sure what to do. 

Best answer by Rona Box

Hi ​@JoshuaBaca, 

Welcome to Box Community, and we will walk you through in updating your Admin email. 

 

As part of our security policy, all Admin and Co-Admins should only be using an email with verified domain. This is what caused your error when you tried to update your primary email address. 

 

In this case, please make sure to verify your domain before updating your primary email address. 

Adding a managed domain consists of three separate tasks:

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.

 For the complete instructions, please check out this article. 

 

Hope it helps! In case that you encounter an error while adding your domain please let us know. 

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Answer
  • March 26, 2026

Hi ​@JoshuaBaca, 

Welcome to Box Community, and we will walk you through in updating your Admin email. 

 

As part of our security policy, all Admin and Co-Admins should only be using an email with verified domain. This is what caused your error when you tried to update your primary email address. 

 

In this case, please make sure to verify your domain before updating your primary email address. 

Adding a managed domain consists of three separate tasks:

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.

 For the complete instructions, please check out this article. 

 

Hope it helps! In case that you encounter an error while adding your domain please let us know. 

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