folder disappeared

Hi ​@faye, 

Welcome to Box Community, and we will help locate the missing folder. 

Let’s go and track your folder activity, particularly the folder that disappeared. 

To run the report: 

1. Log in to Box.com and go to Admin Console> Reports> Create report> User Activity. 
2. Set the date range for this report and in Action Types select File Management and set the filters: Moved to trash, Moved and Renamed. 
3. Lastly, click run so you’ll get a copy via CSV. 

In the meantime, is the missing folder your own or shared folder? If it’s the latter, please reach out to the owner and report this incident. 

Remember that if the folder has been deleted, only the owner and the collaborator who deleted the folder could restore them from their trash. 

To search through your Trash folder:

1. Navigate to your Trash folder.
2. Toward the top, click the Search Files and Folders
3. In the box that displays, enter any search parameters.
4. Check Only search inside of “Trash.”
5. Press Enter.

To sort and filter all items within the trash folder:

You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

• The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.
• The Items I own filter displays all deleted items you own, regardless of who deleted the item.

Tip

Filtering by Items I Own is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

Hope it helps, and please let us know how it goes.