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Tried upgrade, said contact support, no way to find support ticket submission.

  • January 23, 2026
  • 1 reply
  • 12 views

  • New Participant

For years Box.com has asked me to upgrade.   I finally try personal pro, and you won’t let me and you won’t let me pay, or submit a support ticket.    I tried 2 cards, same response.  Please do not bill me if  you are not going to let me upgrade.

Best answer by Rona Box

Hi ​@lam

Welcome to Box Community, and we’ll assist with your account upgrade! 

To help successfully upgrade your Box account, please contact our Sales team  and use our live chat function via box.com/pricing

 

Thanks for posting and hopefully, it gets sorted out very soon! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • January 27, 2026

Hi ​@lam

Welcome to Box Community, and we’ll assist with your account upgrade! 

To help successfully upgrade your Box account, please contact our Sales team  and use our live chat function via box.com/pricing

 

Thanks for posting and hopefully, it gets sorted out very soon!