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The Mac Installation Failed - Contact the software manufacturer for assistance-"BOX"

  • June 9, 2026
  • 1 reply
  • 11 views
R

Mac OS Tahoe 26.5.1 I was unable to access my BOX folder and received a system warning about apps designed for Intel chips will be phased out. Box? I downloaded the most recent app from Box and I am getting the same unanswered issue that it seems 3 trillion other Mac users are having. 

 

I did remove everything “BOX” from my system before installing the updated driver. I still keep getting “The Installation failed” prompts and to contact the “manufacturer”.

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 11, 2026

      Hi ​@razzman, 

      Welcome to Box Community, and we’ll be assisting you regarding this error using Box Drive. 

       

      Let me just clarify that the warning,  "apps designed for Intel chips will be phased out" is an Apple-level notification indicating that the version of Box Drive you had installed was compiled for Intel (x86) architecture and is not natively optimized for Apple Silicon (M1/M2/M3/M4 chips). This is an Apple macOS compatibility alert, not a Box-specific error — In addition to this, even after removing Box, leftover system files (File Provider Extension domain data, preferences, containers) can block a fresh install. 

       

      Before you can reinstall Box Drive, please make sure that you have completely uninstalled your old or current Box Drive application: 

      1. Quit Box Drive if it is running.
      2. Download and open the Box Reset Tool zip file.
      3. Open the Box Reset Tool from the Downloads folder.
      4. Select Uninstall and then Continue when prompted to confirm the uninstallation.
      5. Enter your credentials to continue with the uninstalling Box if prompted.
      6. Select OK to close out the tool.

      Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

      If there are any issues with the above process, follow these alternative steps to reset Box Drive.

      1. Quit Box Drive.
      2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
        macOS 14.x with any version of Box Drive: 
        fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
        macOS 15.x with Box Drive 2.40 and newer: 
        /Applications/Box.app/Contents/MacOS/boxfileproviderctl domain remove Box; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
        This command will:
        • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at ~/Library/CloudStorage/Box-Box (<current day and time>)
        • Exclude from the above archive files that are “up-to-date” or synced on Box
        • Re-create the parent hierarchy of the archived files
      3. While still in the Terminal window, now run the uninstaller script:
        • Type the following and press Enter: 
          /Library/Application\ Support/Box/uninstall_box_drive

      You do not see your password as you enter it. Just press ENTER when you have finished typing it in.

       

      Once you’re done, please reinstall Box Drive. 

       

      Hope it helps, and please let us know how it goes! 

       

       

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