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File Naming

  • May 28, 2026
  • 1 reply
  • 53 views
S

We have a user who uploaded several pdf files on May 19th.  He went to check them today and the file names have changed to a number and a squiggly line, and another number.  Those were not the name of the files that were uploaded.  How did that change and how can I keep it from happening again?

Best answer by Rona Box

Hi ​@sjohnson, 

Welcome to Box Community, and we’re glad to assist! 

For us to investigate on what made your file name to change I’ve created a support ticket. Someone from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to sort this out soon! 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • June 4, 2026

      Hi ​@sjohnson, 

      Welcome to Box Community, and we’re glad to assist! 

      For us to investigate on what made your file name to change I’ve created a support ticket. Someone from the Box Product Support team will reach out to you shortly. 

       

      Thanks for posting, and we hope to sort this out soon! 

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