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Currently my files sync to a Box Folder located on my C Drive.  I want to move the folder to my D Drive which has more space.  The instructions I have seen all relate to setting the sync location upon install, but they don’t reflect what you can do when it is already installed.  Does one need to uninstall and then re-install Box Sync to change the location?  Seems like there should be an option to change the location.My Box Sync Options 

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

I am currently using a Box Individual account and would like to upgrade to the Starter Plan. However, when I try to complete the upgrade, I receive the following error message: There was an error processing your request.We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance. I have already double-checked my payment details and tried different browsers, but the issue persists. Could you please assist me in upgrading my account to the Starter Plan?Thank you for your help in advance.

Hi,I recently had a folder shared with me from another organization. The person said they provided my account access via email and sent me a shared link. When I click the link, I get the following error message:This shared file or folder link has been removed or is unavailable to you.Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.What should I do to gain access to this folder?Thanks!

Using the web interface I uploaded an enormous amount of files to my box, so I left the computer to do it’s thing, and the thing is that whenever there’s an upload failure it pops up for a few seconds before it disappears.Looking in the files count for the uploaded folders I see differences, as if some files where not uploaded.Also, when I try to close the tab or refresh it I get the “Reload Site - Changes you made may not be saved.” dialog, meaning something is still in progress?Is there a way to view the upload history and see which files failed so I can manually upload those before deleting my local copy?

My BOX and Salesforce connection was working fine, and the connection was established between the BOX and Salesforce until last week. Starting this week, I am getting “Invalid Crypto Error” while Salesforce and BOX tries to connect.No, update is being made on the Private Key, and the Private Key is not expired as well, and no updates are being made on the BOX as well. All of sudden, the connection between BOX and Salesforce died on me. I tried to look for this issue in BOX and found this article which is not so helpful. My Private key is not encrypted to follow the encryption. I am using PKCS#8 PEM Format Private Key to connect it to BOX. Any suggestion or help on this issue will be really appreciated.Thank you!

When I shared a file recently, Box asked the recipient to sign up for an account to view and edit that file. Is there anyway I can get around this? 

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

間違えて消してしまったフォルダを復元しようとすると "このフォルダーツリーは現在削除中です。 復元は削除処理が完了してから実行できます。後でもう一度やり直してください。"というメッセージが出て復元できません。早く復元するにはどうすればよいか教えてください。(私は管理者ではありません)When I try to restore a folder that I accidentally deleted, I get the message "This folder tree is currently being deleted. The restore can be performed only after the deletion process is complete. Please try again later. " message and cannot be restored. Please tell me how to restore it quickly. (I'm not an admin)

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

When videos are posted for review, the player controls cover the video. This makes it difficult to accurately review the video because the content is covered by the controls, for at least the first couple seconds. Which means if you have an opening they want to watch, they can’t. If they need to proof read graphics/subtitles, they can’t. It really defeats the entire purpose of online file sharing.Why is Box covering my product with the player controls? Can’t they move them off the top of my videos?I see no option to do that. Is there a setting available? Thanks for any help. 

Hello, how can I transfer the ownership of a folder hosted in Box Drive ?

I downloaded BoxDrive, but it does not appear in Finder.The login screen opens, but when I enter my email address and log in, I am returned to the login screen.I am using a MacBook Air with the latest OS.I have tried uninstalling and reinstalling the software.I can use it in my browser.Is there a way to make it appear in Finder? BoxDriveをダウンロードしましたが、Finderに表示されません。ログイン画面が開くのですが、メールアドレスを入れてログインしても、ログイン画面に戻ってしまいます。使用PCはMacBookAirで、OSは最新です。アンインストールからの再インストールなど試しました。ブラウザでは利用できます。Finderに表示させる方法はありますか？

very frustrating does not sort ascending as I set-up my structure as A,B,C and each time have to resort

I’m an editor collaborating on a Box with a team. I recently accessed Box on my phone, and I accidentally performed an edit to a folder; however, I’m unsure what the edit/modification to the folder was. All I know is that Box acknowledges I was the last to update that folder. I don’t believe I deleted any files within the folder, as it doesn’t appear in my trash tab. The folder I’m referring to indicates that I was the last to update the folder, but when I open that folder, I don’t see the “Updated by [my name]” in the other files or subfolders integrated into the larger folder. Therefore, what other edits could I’ve made to the larger folder when I accessed Box on my phone that would register as an update to the folder?

I have a folder.I made a box relay to move files to another folder upon upload. How do I add a condition so that i only move files of a certain type (jpeg)? I can’t find any conditional logic.

I’d like to share links with clients so that only their email addresses can access the particular shared folder. I know this can be achieved by inviting them to be a collaborator, but I do not want to require these recipients to apply for a Box account. In other words, I’d like to “register” the users who are able to access a given folder, so that even if the email containing the link is maliciously intercepted, others cannot access the folder. Make sense?My concern is that only sending a link might not be secure.At this time, I only have a free account, so maybe that’s relevant.Thanks! -Ron

Hi A Client is trying to share a link with me to access and I keep getting the following message:  Can you work on the back end to grant me access? I can provide both links if that helps.  Thank you,N

I am trying to change my email address as the account I signed up under is being closed. I changed it but made a mistake and was off by a letter. Im trying to fix that but it keeps giving me error messages and will not let me add the new email address. WHat is going on and what cn I do? Thanks. LSJ

Hi, I’m trying to make myself the owner of several folders. The previous owner has left the company. I am an Admin.Here’s what I tried: Login as the current owner via the Admin portal. I changed myself to the owner, but received the error ‘The new owner’s account does not have enough space for the transfer’, but I have unlimited storage. Under user settings I have confirmed that there is no limit set for users. My account is using 20.9 GB. Could someone please assist? Thanks.

Which Box Plan do I need to enable MFA for External Collaborators?

I have only uploaded 15GB of data, and my trash is completely empty. However, the system shows that I have exceeded my 20GB storage limit, and I am currently unable to upload any files.This kind of issue occurs frequently, and it is causing significant inconvenience.I would appreciate it if you could look into this matter and provide a resolution as soon as possible.Thank you for your support.

We believe that a large number of email addresses are currently on the suppression list, and we would like to delete them via the Enterprise settings.However, the feature description states, "You can remove up to 10 emails per day from this list."Is there no way to delete more than 10 addresses at once? If there are 1,000 entries in the list, it would take 100 days to complete. The background is as follows: Users are being created via SCIM integration with Okta At the start of the new fiscal year, around 1,000 new users were created Before their mailboxes were created, user information was registered in Okta, resulting in account creation in Box as well As a result, it is assumed that all users have ended up on the suppression list   現在大量のメールアドレスが抑制リストに入っていると考えられる状況で、Enterprise設定からの削除を実施したいと考えています。しかし、機能説明の中で「このリストから1日に最大10件のメールアドレスを削除できます。」とあります。10件以上を一括で削除する方法は無いのでしょうか。リストに1000件いるとすると、100日かかってしまいます。経緯としては以下のとおりです。・OktaとSCIM連携によりユーザー作成している・新年度開始で新規ユーザーが1000件ほど作成された・メールボックスが作成される