Solved

Hello, I created an App to help generate an API Key for use in some automation I need to complete. It has been in “Pending Enablement” for a while and I want to ask for support to get this approved. Can someone please help with getting this approved?

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

i would like to know is there anyway that i can retrieve deleted files from empty trash? It seems like someone from my collaborator has been accidentally deleted the shared files. 

Hi,I have a service account that was invited into a few client’s folders. It was probably renamed and it is under developers console → Platform Apps → Name of app now. I got everything here as Authorized and enabled since Jan 2023. Client changed security and enforces 2FA now, which I do have for my account. If I go to to the Content Manager, I see nothing here. All folders I had access to are gone. From the folder’s perspective I see the automation user as Pending I’m also Co-owner in another folder and I have rights to resend the invitationit says it does sent the email but that email is automatically generated so I assumed it comes to me or ideally all owners of the app as listed here but nope, I didn’t receive anything nor other Admins. How am I supposed to accept the invitation to virtual email that doesn’t exist? My use case is that I want to upload files or create sub-folders in a given folder from our integration application. It is our client’s Box probably as Enterprise and th

My employee originally set up the Box Account. I need to change the Admin user

【発生している事象と、これまでに試したこと】1. ロール設定で「管理者」が選択できない 現在の管理者アカウントでログインし、別のユーザーへ管理者を変更しようとしましたが、対象ユーザーのロール設定のプルダウンに「メンバー」と「共同管理者」しか表示されず、「管理者」を選択することができませんでした。2. ドメイン追加時の認証コードメールが届かない 上記1の原因が「ドメインが検証済みでないため」であると考え、「Enterprise設定」＞「カスタム設定」＞「ドメイン管理」より、対象ユーザーのドメインを追加する作業を試みました。 しかし、「ドメインを追加」をクリックした直後に求められる本人確認画面において、「お客様のメールアドレスに送信されたメールに記載の6桁のコードを入力してください。」と表示されるものの、いつまで経ってもそのメールが届きません。【認証コード未着に対して確認・実施済みの事項】 コードの再送信ボタンを複数回試しましたが、届きませんでした。 迷惑メールフォルダやゴミ箱にも該当のメールは入っていません。 【サポートへの依頼事項】 認証コードのメールが届かない原因（Box側のサプレッションリストへの登録など）の調査と、制限がかかっている場合はその解除をお願いします。 上記が解決しドメイン検証が完了した後、予定通りプライマリ管理者の変更が可能になるか、弊社のご契約状況（代理店経由の制限の有無など）と併せてご確認をお願いします。 お手数をおかけしますが、ご対応のほどよろしくお願いいたします。

“The file or folder has deleted or can’t be used.” error message comes out even the file has been shared recently.

I changed the mobile phone that I was using for two-factor authentication, but I forgot to transfer my authenticator app to my new phone.As a result, I am unable to obtain the 6-digit verification code from the authenticator app and cannot log in to my Box account.Unfortunately, I also do not have access to my backup codes.Could you please let me know how I can reset or disable two-factor authentication so that I can regain access to my Box account?Thank you for your assistance.

Box. com is reporting cant upload a file as capacity exceeded. It hasnt !

ブラウザ上ではログインできているが、アプリでログインしようとすると、ログイン画面とアカウント情報入力画面がループしてしまいます。下記の状態で、解決方法教えてください。 Finderにはマウントされるが、すべてクラウド状態で、「Box Drive is no longer running」が表示される。Cookie削除・ブラウザ変更・再インストール・メールアドレスログインでも改善しない。  I can log in to Box successfully through the web browser, but when I try to sign in to the Box Drive application, it gets stuck in a loop between the email/account input screen and the login screen.My current situation is as follows:Box is mounted in Finder, but all files remain cloud-only. When I try to make a file available offline, I receive the following error:"Box Drive is no longer running. Please re-launch the app and re-login (as needed) to continue syncing data." I have already tried the following without success: Clearing browser cookies Using a different browser Reinstalling Box Drive Signing in with my email address instead of Google Sign-In Could you please advise how to resolve this issue?

I keep getting the “oops we can’t seem to find what you are looking for.  Also some feedback your customer service AI bot is not user friendly and I should be able to speak with someone in person.

I am unable to view option to submit my app for authorization. I am not sure why, please help. I have none of the tabs or options where I am able to submit the app for request.

Can I remove the expiration date on links on multiple files at once or is only possible one at a time?

For the last week and a half I haven’t been able to play videos from the app; when I try to this is the error message I get. I tried erasing and reinstalling the and it didn’t work. I downloaded the app on another device and the problem persisted. Is there a workaround?

I recently went to add 3 users from our company to our new Box.com account, but those users already exist in another instance under the same email. What would be the best way to get them into our workspace as paid members and guests in the other pre-existing space? 

[Summary] I am attempting to upgrade my Free account to a Box Business plan, but I am unable to complete the process due to a recurring error.[Steps Taken] Created a Free account, verified my email address, and logged in. Clicked the "Upgrade Plan" button in the top-right corner. Selected the "Business" plan. Set the total number of users to "3" and selected "Monthly" billing. As a Japanese user, I initially entered all information (including payment and address details) in Japanese characters. 6. The payment method used is a VISA Virtual Card. To ensure there were no typos, I had multiple colleagues double-check the entered information. I have confirmed that all fields were filled in correctly. After clicking the "Upgrade" button, the error occurred. [Results] An error message appeared, and the upgrade could not be completed.[Error Message] "An error occurred while processing your request. We were unable to process your payment information. Please double-check that all field

I purchased the Enterprise tier so that I could enable Box Zones but it isn’t showing up as an option in the UI anywhere. Does it need to be enabled by someone at Box?

I am writing to request the cancellation of my Box subscription.I recently signed up for a free trial, but it seems the account was automatically activated and moved to a paid subscription without my intention. I would like to cancel this subscription and, if any charges have already been processed, I kindly request a full refund.Could you please assist me with the cancellation process?Thank you for your help.

Hi Box team,When sharing a file or folder link from the Box desktop app on Mac, a "Shared link copied to clipboard" banner appears at the top of the Share dialog every time. Could you add a setting to disable this confirmation banner? It's not a macOS system notification and isn't controlled by Notification settings, so there's currently no way to turn it off.A simple toggle in app preferences (or auto-dismiss without the banner at all) would be great.Thanks!

Hello! I just created a new personal account with Box and signed out with my institutional account. I can sign in to the new account on box.com but I am unable to do so on the Mac App. I keep getting in a loop wherer the app takes me to box.com to sign-in, the web sign-in opens the box app, and then it gives me the same message that I need to sign in on box.com, and so on over and over again. I uninstalled box from mac, downlaoded box rester app and ran it. Both did not work. 

Can't restore important files from Trash - "not enough space" error, but Trash shouldn't count toward quotaHi,I accidentally lost important files from my Box account and they're currently sitting in Trash. When I try to restore them, I get this error:"We could not perform this action because you do not have enough space in your account."My account is on the 10GB free plan. According to Box's own documentation, items in Trash should not count toward my total storage allocation - so this looks like a storage count/calculation issue on my account rather than an actual lack of space.Could someone from the Box team please recalculate/correct my storage count so I can restore these files? This is time-sensitive as Trash items are eventually purged permanently. Thank you for your help.

Hi, I have been using Box Sync for around 10 years, just for my wife and I to share files on PC, laptop, phones and tablets so that we can have access when we need it. The total of our files is less that 3GB and they are all synced to all devices.As Box Sync is nearing EOL I’m wondering if Box Drive will work just the same or if I will have to configure it differently.Any help gratefully received.Andy.

BOXの管理者アカウントにて、BOX上の特定のフォルダへユーザー招待しようとしたところ、添付エラー画面が表示され、ユーザー招待ができません。対象ユーザーは6月にも招待を行いましたがその時は招待メールが届かず、今回は招待しようとするとエラーが表示されます。 現状、抑制リストにも対象ユーザーが存在しない状況です。以下アドレスの状況についてご確認いただけますでしょうか？<removed personal information> ※本問い合わせは顧客の情報を含む可能性があるため、プライベートでのやり取りを希望します。 While attempting to invite a user to a specific folder in Box using the Box administrator account, the attached error message is displayed, and the user cannot be invited.The target user was also invited in June; however, the invitation email was not delivered at that time. When attempting to send the invitation again this time, the error is displayed.At present, the target user does not appear on the suppression list.Could you please investigate the status of the following email address?<removed personal information>*As this inquiry may contain customer information, so we would appreciate handling this matter through a private communication channel.Thank you for your support.

I am clicking on the email verification link the second I get it and it says its expired!  Not the best first impression

We are using a free box account to store files for a small, local non-profit.  I am stepping away from the board.  How can we change the main email to someone else?