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Question

2 users unable to receive email notifications

  • June 12, 2026
  • 1 reply
  • 9 views
M

I have 2 users who couldn’t recieve any email notifications from box.com. Not issues with the rest of the users. There is no block in our spam filter. In message trace, there is no sign of the emails to them.

any idea?

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 12, 2026

      Hi ​@M Ho, 

      Welcome to Box Community, and we’ll assist regarding your notifications issue! 

       

      First, please confirm if the affected users are correctly receiving emails from Box. To do so, please check it in the Notifications via Admin Console. 

       

      Here’s how you can check: 

      1. Log in to Box.com and navigate to Admin Console> Enterprise Settings
      2. Select the Notifications tab
      3. Scroll down to Suppression List Management and to remove a user
      4. Start typing the user’s email address or username.
      5. Click the relevant username/email that is displayed.
        • Note: The user displaying on screen is not confirmation that they are on the suppression list.
      6. If the user is not receiving Box email notifications, click Remove from list to remove the user from the suppression list.

      Hope it helps! If the users are not in suppression list you can go ahead and contact the Box Product Support team for additional assistance. Please submit a ticket using this support link. 

       

       

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