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Videos Uploaded by Thunderbird won't play in browser

  • June 1, 2026
  • 1 reply
  • 19 views

Greetings, I’ve been using the box.com link feature on Mozilla Thunderbird, but I’ve noticed that the uploaded videos won’t play in the browser, not even with the Shields down on Brave. 

 

This is just one example: https://app.box.com/s/qck4ow5gps6bskv7wuql2l6e0ikrv3rm

 

Thank you, Shalom.

 

 

Best answer by Rona Box

Hi ​@life777eternal

Welcome to Box Community, and we’re here to help preview your Box Contents on Mozilla Thunderbird. 

 

Freemium users are unable to preview videos, it is currently available only to Business level Box accounts, and above. Freemium users can preview video files owned by these accounts.

 

You can find this information through Introducing Box Preview

 

Thanks for posting! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • June 1, 2026

Hi ​@life777eternal

Welcome to Box Community, and we’re here to help preview your Box Contents on Mozilla Thunderbird. 

 

Freemium users are unable to preview videos, it is currently available only to Business level Box accounts, and above. Freemium users can preview video files owned by these accounts.

 

You can find this information through Introducing Box Preview

 

Thanks for posting!