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I upgraded and some of my files are gone. How can I get them back? I don't have a backup so I'm in big trouble.

Hi ​@masanori kawaguchi

Welcome to Box Community, and we’d love to assist! 

 

Essentially, your files wasn't deleted instead what you have experienced is part of your Box upgrade. Since your account type has transitioned your contents will be inaccessible and it may take up to 24-hours. If it has taken longer than the expected ETA, please let us know.

 

Thanks for posting, and we look forward to your reply! 


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