Cannot Reactivate Account

Hello -- 

I previously had a Box.com account, but when I unable to upgrade to a Buisness Plus plan. I created a new account and now I am trying to add my previous account but when I do, I get an error message:
 

Please advise

Hi ​@Andrew Carter, 

Welcome to Box Community, and we are going to help with your account reactivation! 

To accomplish your request, we need your official request sent via email. To do so, I’ve submitted a support ticket and a member from the Box Product Support team will reach out to you through email. 

Thanks for posting, and we hope to resolve this very soon! 

Thank you, Rona.

Hello -- I still have not received any word from support.