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Cannot Reactivate Account

  • May 27, 2026
  • 7 replies
  • 96 views
A

My personal account was de-activated. I am trying to reactivate so I can add it to our business plus account, but I get an error message.

Best answer by Rona Box

Hi ​@Andrew Carter, thank you for reaching out to the Community and our apologies for the delay, 

I’ve sent an email that way we could proceed with your account reactivation. It’d be helpful if you could respond to my email. 

 

Thanks for posting, and we hope to sort this out soon!

    7 replies

    A
    • Andrew Carter
    • Author
    • Participating Frequently
    • May 26, 2026

    Hello -- 

     

    I previously had a Box.com account, but when I unable to upgrade to a Buisness Plus plan. I created a new account and now I am trying to add my previous account but when I do, I get an error message:
     

     

    Please advise

    Rona Box
    • Rona Box
    • Community Manager
    • May 27, 2026

    Hi ​@Andrew Carter, 

    Welcome to Box Community, and we are going to help with your account reactivation! 

    To accomplish your request, we need your official request sent via email. To do so, I’ve submitted a support ticket and a member from the Box Product Support team will reach out to you through email. 

     

    Thanks for posting, and we hope to resolve this very soon! 

      A
      • Andrew Carter
      • Author
      • Participating Frequently
      • May 27, 2026

      Thank you, Rona.

        A
        • Andrew Carter
        • Author
        • Participating Frequently
        • June 1, 2026

        Hello -- I still have not received any word from support. 

        A
        • Andrew Carter
        • Author
        • Participating Frequently
        • June 3, 2026

        I’ve been dealing with this for a week now… When will I hear back from support?

        A
        • Andrew Carter
        • Author
        • Participating Frequently
        • June 3, 2026

        Please help! I have been waiting for support for a week now without hearing anything after a ticket was created.

         

        I am trying to add an email to our box Business Plus seat, but I get this error message. Please advise.

         

         

          Rona Box
          • Rona Box
          • Community Manager
          • Answer
          • June 3, 2026

          Hi ​@Andrew Carter, thank you for reaching out to the Community and our apologies for the delay, 

          I’ve sent an email that way we could proceed with your account reactivation. It’d be helpful if you could respond to my email. 

           

          Thanks for posting, and we hope to sort this out soon!

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