Solved

Specs:MacBook Pro, MacOS Ventura 13.7.6 Box Drive v2.43Issue:Box Drive is not appearing in Finder window under Locations after installation Box Drive is not appearing in menu barMore Info:Box Drive is running in the Activity Monitor - 5 processes in all Cloud Storage is checked in Finder > Settings > SideBar Restarted machine several times After force quitting all Box processes in Activity Monitor and removing Box from Login startup and then restarting machine, I was able to uninstall with BoxResetTool and reinstall but Box Drive is still not showing up in Finder or in the menu bar

I can’t find a place on the web site to check status, but box.com is awfully flaky right now,  3 pm Eastern on 6-12-25.  Can’t open, can’t save, can’t download.

Hi , i bought a new Mac and used Time Machine to transfer everything on it from my previous backupFrom this point Box started to duplicate files randomly I tried to reinstall Box Sync but didn’t helpedIt’s terribly annoying and frustratingAnyone can help ?ThanksMarcoPS diagnostic was ok=========================================================================User ID: 191604491Current User Time: 1748615731=========================================================================PART 1 of 3: Testing ping to different Box hostnames...-------------------------------------------------------------------------Checking ping to https://app.box.comPings: 239, 261, 254ms.Minimum ping: 239ms. Maximum ping: 261ms. Average ping: 251ms.-------------------------------------------------------------------------Checking ping to https://ent.box.comPings: 282, 231, 282ms.Minimum ping: 231ms. Maximum ping: 282ms. Average ping: 265ms.-------------------------------------------------------------------------Chec

I need to automate sending an approval task to several users (10 to 15 individuals) based on some criteria. The individual users will not be consistent, and I would rather not have to update the list of users in every flow manually after every change in employment. Can I add a group name into the Assignee(s) field in the flow? Are there any formatting or structural requirements to properly reference a group in this field?

Hi,We signed up for a Box.com business account with 3 users and then we purchased an additional seat, totaling 4 users.  We were able to invite 2 of the 3 additional users but are stuck on the last one.  The accounts were previously box.com personal accounts and I followed the steps to invite them to the business account.  The final account we are trying to add is a personal pro account.As I said 2 of them worked fine but we are having trouble on the third.  Initial attempts to invite the last person were telling me, as the Admin, that I did not have permissions to invite anyone.  I had just invited the other two and it worked fine.  I kept attempting to invite the third person but nothing changed.  I have confirmed I am still the primary admin. Error received even though I am the primary adminNow, it’s telling us we have 22 out of 4 users?  It only shows the 3 users we currently have added.  There are 0 external users as well.  What is going on here? 22 out of 4 users but only 3 of us

The getting started as box tech partner (here) mentions about keeping an integration ‘unpublished’ - I am struggling to find any extra information about what this means exactly. Aside from discoverability, are there any differences between the an unpublished and published integration? Are unpublished integrations just a platform app defined in our tenancies dev console (with purpose set to integration), where we then provide the client id to customers so they can add and enable the platform app in their admin console?Thanks in advanceA

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

Hi, I am a new Business Starter member. I’m able to use the “file request” function in my account, however, I recently know that the "file request” requires the Business plan or above.Is this function in my account temporally available, or is it also available for Business Starter? Thank you for your support in advance.

In Box Content Explorer, I encounter an error and receive a message saying, "A network error occurred while loading." My network doesn't have any issues, and there aren't any problems with permissions either. Can you provide a solution for this issue?

After receiving the upload notification email on March 3, 2025, I stopped receiving both update notification emails and invitation notification emails.I have not made any changes to the email notification settings.Could you please let me know how to resolve this issue?    

I received an email from a business partner, and the attached file was stored in my BOX. When I tried to open the attached file in BOX, the above message appeared and I was unable to access BOX. I tried the method described in the workaround, but it didn't work. Please tell me how to access the BOX.

Hello!I currently am trying to log into my box account, which once upon a time, did have a password. However, in private browser tabs and different browsers, it requires me to sign in through google at each point in sign in. I need to be able to log into my account with a password so that I can access files for an association I am working with - their privacy settings require my account to be logged in with a password. If I am signing in through google, those folders don't appear. I tried to set a password on my account in settings, but it threw an error message stating it can't. I have also tried to reset my password several times, and it confirms it worked - but when I log in, it doesn't use it and settings still says I have no password.This was all set up correctly once upon a time within the past week; on a different computer all together but still working how it needed too; and I haven't logged in since then. I really need to be able to log in without google so I can use a box pas

Need help from box support team to update users and admin for our company box account. People have left the company and we need to reassign an admin and manage users. Thanks.

I was able to see the data until a few days ago, but now I get this notification. How should I deal with this?

still added the TX on the DNS. in the console it's green now. But i can't find where to change the admin Email

Hello,  I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure. Many thanks; looking forward to your assistance. Best, ~ Thomas

Hello, I am looking to automate backups from our company's Box account to local storage, partly for regulatory reasons, but also so we have time based backups and deletion protection, in addition to what is already provided by Box in terms of redundancy etc. I am looking at NAS models - Synology and QNAP. Synology has cloud sync, but this just keeps a mirror of the cloud storage, not a time based backup. There is Hyper Backup, but seems clunky to combine this with cloud sync. QNAP has Hybrid Backup Sync (HBS) which I am looking into. Does anyone have any experience with this? Looking to roll this out ASAP so appreciate any input. Thanks!

Hello, I recently got a Business Subscription to Box and I am trying to create a custom URL public link for some documents. When I got to the Shared Link Settings on the specific document, I saw the Non-private custom URL option, which is grayed out for me. Can you please help me resolve this issue?

Hello, I receive the following message "This shared file or folder link has been removed or is unavailable to you".  Thanks for your help.  Bertrand

I cannot transfer ownership to my new email. Can someone help please? 

Hello,  I was trying to help a team mate sign up for a free "developer plan" account - that they could use the admin console on to test certain features.   This account option appears to be gone - and the new 'free' individual account that they can choose does not have admin console (though developer console is there).  Is the developer plan going away?  Is there some way to get to the admin console on a free "individual" account? Ray

Hello,I am having in BOX content explorer. I have added my website URL to the "CORS Domains" in APP > Configuration but still I am getting this error.Can you please check and let me know? it is a blocker for us for now.

Please help me as I am unable to upgrade my plan from Free plan to Business or all other plans and I get an error.

I had two separate box accounts - one with personal email and one with business email.  I cancelled my personal email Box account then attempted to link my personal email to my business email Box account.  I continue to get an error message that personal email cannot be linked to my business email Box account because a Box account already exists for my personal email?