Solved

I have only uploaded 15GB of data, and my trash is completely empty. However, the system shows that I have exceeded my 20GB storage limit, and I am currently unable to upload any files.This kind of issue occurs frequently, and it is causing significant inconvenience.I would appreciate it if you could look into this matter and provide a resolution as soon as possible.Thank you for your support.

We believe that a large number of email addresses are currently on the suppression list, and we would like to delete them via the Enterprise settings.However, the feature description states, "You can remove up to 10 emails per day from this list."Is there no way to delete more than 10 addresses at once? If there are 1,000 entries in the list, it would take 100 days to complete. The background is as follows: Users are being created via SCIM integration with Okta At the start of the new fiscal year, around 1,000 new users were created Before their mailboxes were created, user information was registered in Okta, resulting in account creation in Box as well As a result, it is assumed that all users have ended up on the suppression list   現在大量のメールアドレスが抑制リストに入っていると考えられる状況で、Enterprise設定からの削除を実施したいと考えています。しかし、機能説明の中で「このリストから1日に最大10件のメールアドレスを削除できます。」とあります。10件以上を一括で削除する方法は無いのでしょうか。リストに1000件いるとすると、100日かかってしまいます。経緯としては以下のとおりです。・OktaとSCIM連携によりユーザー作成している・新年度開始で新規ユーザーが1000件ほど作成された・メールボックスが作成される

I accidentally deleted a file and it did not end up in the bin, I need to restore it, please help. It is not in the bin on my laptop either, it has just disappeared 

Can someone ask Box when they are going to support the sync’ing of *.pst files?  

Dear Box Support Team,I hope this message finds you well.I heard during a user training that Box imposes a limit of 1 PB (petabyte) per user (owner). However, I could not find any mention of such a per‑user limit in the publicly available documentation.Could you please confirm the following:Is there a maximum storage allocation of 1 PB per user (owner) in Box?   If such a limit exists, could you kindly share the official documentation or specification that details this restriction?Thank you very much for your assistance.  Boxにおいて、1ユーザー（所有者）あたりの所有できるストレージ容量が最大1 PB（ペタバイト）までという話を聞きました。  しかし、公開されている公式ドキュメントではそのような所有者単位の1 PB制限について記載を確認できませんでした。そこで、以下についてご確認させていただけますでしょうか：・Boxのユーザー（所有者）あたりのストレージ容量上限は1 PBなのでしょうか？  ・そのような制限が存在する場合、該当する公式資料や仕様書をご教示いただけますと幸いです。

All of a sudden -- I cannot preview or see my Box excel files on my laptop.  They work fine on my desktop and phone.  Any assistance would be greatly appreciated.  I have worked with Box technical support and gotten no where.

Another user who cannot access their account due to 2FA. I can’t set it up as I can’t access my account settings without being logged in.

Trying to add a user to a sandbox and it's stating that ‘User belongs to another enterprise’.  I checked out main account and it doesn't exist in there so no idea what enterprise it could be a part of.  Any ideas on how to track down where it exists?

Hi there, I sent out a document and the email bounced.  We successfully sent a Box Sign to the same email about 60 days ago and know it is indeed a valid email.  Is it possible to please obtain some assistance?  I appreciate you so much!

My company has undergone a name change and rebranding.  We continue to do business under the same Federal and State Id's but I need to change the name and domain with Box.  I also want to change the name on my account. Please advise

The BOX drive has suddenly stopped working since 02/Jun/2025.Other users can use it without any problems.The box drive is no longer available, but I can log in and view the contents of the files in my browser.I have uninstalled and reinstalled the BOX drive application and reset the Windows environment, but the BOX drive remains unopen.How can I make it work again?

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

I can’t seem to be able to raise a support ticket yet I have a paid account. All I see when navigating to support is “Box Community’ as below. How do I raise a ticket? I have an urgent issue 

Hello,I changed the primary email addresses of our employees via the Box Admin Console.Most employees successfully received the verification emails and were able to verify their accounts. However, some employees did not receive the verification email. They only received a notification email stating that the primary email address had been changed by the administrator, but the verification email did not arrive.The employees who did not receive the verification emails are using the web version of Outlook and are working on Mac computers.Is there any possibility that emails are not being delivered on Macs, or are there any specific settings required?What we have tried/checked so far: Checked the spam/junk folder Confirmed that emails from notify.box.com are being received Resent the verification email I would appreciate it if you could advise me on how to resolve this issue. Thank you. Kou

I signed up for a Box Enterprise trial with my primary email. I am getting the helpful tip emails but the confirmation email never arrives. I have tried sending many times, and checked junk and quarantine. I can see from an Exchange message trace that this email is not getting to us.I was able to get around this my doing a password reset and now I can log in. However, for certain setting changes I am bring asked for a 2 step authentication code which is being sent by email, which I am also not receiving. Again no sign of it having arrived at our office tenant, so not spam or junk filtering on our end.As a result, I am unable to get this configured before we add more users.

Can I run a folder and file report as an editor? And wher to find step by step explanation as the one below does not help? https://support.box.com/hc/en-us/articles/4415104536339-Folders-and-Files-Report 

My company has adopted BOX but can't add my existing account with my company email address to the company portal. I need help to get associated. Support said I have to open a ticket myself, but I only have access to the forum.

Most of the pages in Box Admin are showing unable to load such as User and Content tabs. Account/Billing and parts of Enterprise settings are visible. I tried different browser, computers, and networks, same error. Is this an ongoing issue?

Hi there - I have just joined Box. I have an agency trying to share documents with me but on my end I am getting: “this shared file or folder has been removed or is unavailable to you.” On their end it says “Invitations could not be sent to the following people because external collaboration is restricted  by either your or their enterprise”My colleagues with the same account settings are able to access just fine.   

I’m trying to add a Box Note to a Hub but Box is telling me I don’t have permission to add it.I have Editor access to the root folder and folder where this note is stored.What might be the reason? 

We need to contact support at Box because a user has not got access through two factor authentication. Is there a support email address for log in help? 

Hi there, We’re a registered nonprofit using Box Sign. We’ve recently noticed that the option to request signatures or sign documents ourselves is no longer appearing in our account. Is there a monthly limit to how many documents we can send for signature under the nonprofit plan? Or has something changed with our account that would remove this feature?  Thank you so much for your help! — The Heather Cutler Foundation

We have a user that is not receiving the Box invitation to join email.  He has tried with multiple email addresses.Our client sends him an invite from box.  He clicks on the invite(link), and Box sends response page to go get the verification email and log in. He never get the verification email. When our client looks, Box shows him that the Verification was accepted, but our user (employee) never gets it,  its an errant msg.Therefore, he has never gotten an opportunity to Verify or login.Any idea how to resolve this?

Is it possible to restore it after deleting it from the recycle bin? 

I have been sending Box Invitations to a shared External group of people.  A few questions:1 - how long does an invitation stay pending before it goes away?2 - Is there a way to see who / when I sent invitations that weren’t accepted? I forgot to update a spreadsheet and am backtracking!   Thank you!