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I downloaded BoxDrive, but it does not appear in Finder.
The login screen opens, but when I enter my email address and log in, I am returned to the login screen.
I am using a MacBook Air with the latest OS.
I have tried uninstalling and reinstalling the software.
I can use it in my browser.
Is there a way to make it appear in Finder?

 

BoxDriveをダウンロードしましたが、Finderに表示されません。
ログイン画面が開くのですが、メールアドレスを入れてログインしても、ログイン画面に戻ってしまいます。
使用PCはMacBookAirで、OSは最新です。
アンインストールからの再インストールなど試しました。
ブラウザでは利用できます。
Finderに表示させる方法はありますか？

Hi ​@morino, 

Welcome to Box Community, and we’re glad to help! 

 

Here’s the things you could check to resolve the issue: 

  1. Verify Box Drive Mode and Finder Location:
  • Box Drive operates in two modes on macOS: kernel-based mode and File Provider Extension (FPE) mode.
  • In kernel-based mode, Box appears under Devices > Favorites in Finder sidebar.
  • In FPE mode, Box appears under Locations > Box in Finder sidebar but cannot be added to Favorites.
  • To check or switch modes, you can run in Terminal (as current user): defaults write com.box.desktop MacMode fpe (to enable FPE), then restart Box Drive.
  1. Login Loop Issue:
  • The login screen returning after entering email may be caused by an outdated login page or issues with Single Sign-On (SSO).
  • Ensure you start the login flow from the Box Drive app’s login button and complete it in the same session.
  • If using SSO, confirm that the Enterprise SSO redirect URL is correctly configured in your admin console.
  • You can try forcing external browser login by running in Terminal: defaults write com.box.desktop LoginWithExternalBrowser 1
  • Also ensure WebView2 component is installed if applicable (mostly Windows).
  1. Box Drive Running Check:
  • Confirm Box Drive is actually running: look for the Box icon in the menu bar.
  • If not running, launch Box Drive manually from Applications.
  1. Reset Box Drive:
  • Since uninstall/reinstall did not help, try a manual reset of Box Drive on Mac:
    • Quit Box Drive.
    • Open Terminal and run the command: fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
    • This archives unsynced files and clears preferences.
    • Restart Box Drive and log in again.
  1. Grant Terminal Full Disk Access:
  • Manual reset commands require Terminal to have full disk access.
  • Go to System Preferences > Security & Privacy > Privacy tab > Full Disk Access, unlock, and add Terminal.
  1. Check Finder Sidebar Settings:
  • Sometimes Finder sidebar items are hidden.
  • In Finder, go to Finder > Preferences > Sidebar and ensure “Locations” or “Favorites” includes Box.
  1. Additional Notes:
  • Box Drive content does not integrate with macOS Spotlight search.
  • If you previously used Box Sync, ensure it is fully uninstalled as having both can cause conflicts.

 

Hope it works, and have a safe weekend ahead! 

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