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We wish to use a Box Note as a template note and then print it to PDF so we can have a client Box-sign it. However, a recent change in Box has left us unable to print more than the first page. Every BN now only allows printing 1 of 1 pages - and that is using the “three dot...print” method. What is the workaround for this? Now we are copying it into a word doc to print which is counter productive.  Thanks!!

I want to set up a login box for specific devices and also restrict access to the box to only certain IP addresses. Which paid version supports?

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.

Hello Group!My company recently made the decision to not renew our enterprise agreement with Box. We advised our employees that needed to continue collaborating with other organizations that had Box to create their own personal Box accounts. The admins at my company recently received an email from Box that we have hundreds of unmanaged Box accounts, and we found this surprising since we didn’t have a contract with Box any longer. Our thoughts are that the personal Box accounts from some of our employees are using our company email domain, and that’s what generated the email from Box about the unmanaged accounts.Is it possible to get a list of the users that have personal Box accounts that are using our company email domain?

 ご協力をお願いしたいです。無料ユーザーです。誤って重要なデータを削除してしまいました。ゴミ箱からも削除しました。有料会員になれば復元できますか？もう1週間近く経ちました。 

I’m running a fairly straight-forward “ask ai question” API call, but it seems to be failing silently and returning a blank.  Using the same agent and prompt on box.com in UI on the same file, I get an answer, but when I call the exact same thing via API I get a blank.  I’m using the older boxsdk in python.  This is what my code looks like:  items = [ { "id": file_id, "type": "file", "content": "This is the document in PDF format" } ] ai_agent = { 'id':'40266263', 'type': 'ai_agent_id' } result = client.send_ai_question( items=items, prompt=prompt, mode="single_item_qa", ai_agent=ai_agent ) And I get this response:{'answer': '[]', 'created_at': '2025-09-12T08:47:04.178-07:00', 'completion_reason': 'done', 'ai_agent_info': {'models': [{'name': 'openai__gpt_5', 'provider': 'openai'}], 'processor': 'basic_text'}}I’m not sure what the issue is, I don’t get any erro

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

When I try to upload data to BOX, it freezes and I get an error message saying "Upload not possible, please try again" (several people are experiencing the same issue).I'm still unable to upload even when I try again on a different day. I'm in the same situation, how do I solve it?

Hey Box AI Dev Community,I'm an independent dev working on Box AI integrations & looking to test some of advanced AI features for potential enterprise implementations. Currently hitting some access limitations blocking my dev work.What I'm trying to test:MCP (Model Context Protocol) integration w/ Box Enhanced Extract Agent functionality Box AI Studio configurations General AI agent dev workflowsAccess barriers I'm encountering:Need AI Model permissions enabled Enhanced Extract endpoint access Enable Box AI in Admin Console setting 2FA requirements for certain AI features Box AI Studio access (if available for dev)Questions for the community:Has anyone successfully gotten developer/sandbox access to these enterprise AI features? Is there a specific process for requesting elevated permissions for testing purposes? Any workarounds or alternative approaches for evaluating Box's AI capabilities?I understand these are typically enterprise-level features, but hoping there might be develo

If I am missing the obvious, please let me know. Based on the other comments I don’t think I am. Your help cancelling is appreciated

Hi, I urgently need to get into my box account. It was connected to an old work email that has been terminated. I can’t reset the password because I can’t see the email. Please advice. The files are of great value to me. 

Hi,Not sure if this is the right place, I really like Box Notes, but it's kind of difficult to navigate when there are many notes on the left pane, I haven't found a way to filter or display notes based on collections, tags, types or similar, so I have to go over and read every note title to pick the one I was looking for. This could be me, missing some info on how to do it, or an interesting feature request

Currently my files sync to a Box Folder located on my C Drive.  I want to move the folder to my D Drive which has more space.  The instructions I have seen all relate to setting the sync location upon install, but they don’t reflect what you can do when it is already installed.  Does one need to uninstall and then re-install Box Sync to change the location?  Seems like there should be an option to change the location.My Box Sync Options 

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

Using the web interface I uploaded an enormous amount of files to my box, so I left the computer to do it’s thing, and the thing is that whenever there’s an upload failure it pops up for a few seconds before it disappears.Looking in the files count for the uploaded folders I see differences, as if some files where not uploaded.Also, when I try to close the tab or refresh it I get the “Reload Site - Changes you made may not be saved.” dialog, meaning something is still in progress?Is there a way to view the upload history and see which files failed so I can manually upload those before deleting my local copy?

My BOX and Salesforce connection was working fine, and the connection was established between the BOX and Salesforce until last week. Starting this week, I am getting “Invalid Crypto Error” while Salesforce and BOX tries to connect.No, update is being made on the Private Key, and the Private Key is not expired as well, and no updates are being made on the BOX as well. All of sudden, the connection between BOX and Salesforce died on me. I tried to look for this issue in BOX and found this article which is not so helpful. My Private key is not encrypted to follow the encryption. I am using PKCS#8 PEM Format Private Key to connect it to BOX. Any suggestion or help on this issue will be really appreciated.Thank you!

When I shared a file recently, Box asked the recipient to sign up for an account to view and edit that file. Is there anyway I can get around this? 

間違えて消してしまったフォルダを復元しようとすると "このフォルダーツリーは現在削除中です。 復元は削除処理が完了してから実行できます。後でもう一度やり直してください。"というメッセージが出て復元できません。早く復元するにはどうすればよいか教えてください。(私は管理者ではありません)When I try to restore a folder that I accidentally deleted, I get the message "This folder tree is currently being deleted. The restore can be performed only after the deletion process is complete. Please try again later. " message and cannot be restored. Please tell me how to restore it quickly. (I'm not an admin)

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

When videos are posted for review, the player controls cover the video. This makes it difficult to accurately review the video because the content is covered by the controls, for at least the first couple seconds. Which means if you have an opening they want to watch, they can’t. If they need to proof read graphics/subtitles, they can’t. It really defeats the entire purpose of online file sharing.Why is Box covering my product with the player controls? Can’t they move them off the top of my videos?I see no option to do that. Is there a setting available? Thanks for any help. 

Hello, how can I transfer the ownership of a folder hosted in Box Drive ?

I downloaded BoxDrive, but it does not appear in Finder.The login screen opens, but when I enter my email address and log in, I am returned to the login screen.I am using a MacBook Air with the latest OS.I have tried uninstalling and reinstalling the software.I can use it in my browser.Is there a way to make it appear in Finder? BoxDriveをダウンロードしましたが、Finderに表示されません。ログイン画面が開くのですが、メールアドレスを入れてログインしても、ログイン画面に戻ってしまいます。使用PCはMacBookAirで、OSは最新です。アンインストールからの再インストールなど試しました。ブラウザでは利用できます。Finderに表示させる方法はありますか？

very frustrating does not sort ascending as I set-up my structure as A,B,C and each time have to resort

I’m an editor collaborating on a Box with a team. I recently accessed Box on my phone, and I accidentally performed an edit to a folder; however, I’m unsure what the edit/modification to the folder was. All I know is that Box acknowledges I was the last to update that folder. I don’t believe I deleted any files within the folder, as it doesn’t appear in my trash tab. The folder I’m referring to indicates that I was the last to update the folder, but when I open that folder, I don’t see the “Updated by [my name]” in the other files or subfolders integrated into the larger folder. Therefore, what other edits could I’ve made to the larger folder when I accessed Box on my phone that would register as an update to the folder?