Solved

I deleted a large folder several times from the Box Drive app, and it does not appear in the browser version, but will not disappear from my list of main-level folders in Box Drive. It has a red dot with (I think) an exclamation mark in it. Trying to reduce the size of my list of folders.

Colleague added me as a co-owner to the folder.My collaboration setting is set to auto accept.I did not receive any collaboration email. Not filtered by spam.

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email.Please create a support ticket and have someone contact me. Thanks!

I previously subscribed to the Personal Pro $10 plan some time ago. Recently, as my storage was full, I decided to upgrade. During the process, I was shown the Starter $5 plan, which clearly stated “All Personal Pro Features, plus”, and listed benefits such as 100GB storage and 2GB file upload limit. However, after completing the purchase, my account storage did not increase to 200GB as expected, and the additional features also do not seem to reflect what was stated.Could anyone help please clarify:Why my storage did not reflect the upgraded total capacity?If the Starter plan includes all Personal Pro features, why are those features not added to my account?Does the Starter plan add on top of Personal Pro, or does it replace the existing plan?How exactly should the storage and features be calculated based on these plan descriptions?  I’d appreciate all clarification on this matter. Thank you.

Due to an Authenticator malfunction, I was unable to log in, but I managed to log in using a backup code. However, since I cannot use a backup code every time, I would like to delete the currently registered multi-factor authentication method and re-register it.If I delete the currently registered authentication method, will I be automatically prompted to set up multi-factor authentication again? And if so, should I simply register the multi-factor authentication there?

Could you please provide guidance on BoxSDK?When retrieving folder IDs using BoxSDK, we are encountering an issue where multiple folder IDs are returned even though only one folder should exist.The following method is being looped, and more than 200 folder IDs are being obtained.Since we have specified modified_at for sorting, we suspect that this issue occurs because the timing of folder updates overlaps with the timing of the loop that retrieves folder IDs. Is this assumption correct?Also, could you please advise on how to avoid this issue?method　　：　BoxClient.SearchManager.QueryAsync()parameter　：　limit:200,sort: "modified_at",offset:[1+200*n]

I need to remove box governance from my subscription before I pay the most recent invoice.  

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I accidentally deleted a user from my corporate account. I need to restore a deleted user.please tell me what to do？

Hi everyone! 👋Could you please tell me — does Box support search within file contents, for example in Word documents or Google Docs?Thanks in advance! 🙏 

I don’t see the  file request button on my Box Enterprise version as I did in my trial Business license. I recently upgraded to the Enterprise version. What am I missing? All the settings are there.

Our team was using the free Box Community Edition to store several important documents. As of recently, all team members have lost access to every document in that environment. No notifications were received regarding account expiration, data deletion, policy changes, or access revocation.Issue Observed: All documents previously stored in the Box Community Edition account are no longer accessible. Access appears revoked or content appears deleted. Nothing is present in the Trash folder No prior warnings or system notifications were received. Impact affects the entire team. No one has access to any of the files. Request: Confirm whether the documents have been deleted, archived, or access-restricted due to account status or policy changes. Restore the documents if they still exist within Box’s retention or archival systems. Provide details on the reason for the loss of access (e.g., inactivity, plan limitations, policy changes). Provide guidance on next steps to prevent

How does one subscribe to get information about new version releases for the Box for Salesforce integration? 

How do you change the “Owner” of a folder when the owner since the owner is no longer with our company?

I having an issue connecting  When ever i call boxJWT.AdminTokenAsync().GetAwaiter().GetResult() I get this...Box.V2.Exceptions.BoxAPIException: 'The API returned an error [BadRequest | .029b2b393ff5677f7723883563acadb4] unauthorized_client - This app is not configured properly. No public key(s) added.'

Hi Friends,With OpenAI’s recent announcement of their version of a web browser with ChatGPT built in (or along side), how should enterprises that rely on Box for all cloud content management, be navigating Atlas (or others in the future) to ensure privacy and security around our content remains intact?While I do not have firsthand experience, from the announcement video, one of the core features of Atlas appears to be something like an always-on, live stream of a users screen with ChatGPT sitting above any web application access restriction ‘seeing’ everything.

Hello out there,I have a use case to implement for my org. We have created an experience site on salesforce and I wanted to show the box content for the user’s account on the experience site but I have tried using couple of option in the folder ID section of box component, but it is not working.how can I make that dynamic folder ID pulling up so that any user logs in to experience site he sees his own folder only and no one else.Thanks in Advance

How can i change my email address?

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

Do Inactive Users count towards the number of Managed Users you can have?

Today I received a pop up in my screen: '5453 uploadfouten (uploadfailures)’. When popping open this remark I get remarks with loads of files unknown to me, that my Account shows a lack of space.  - which is not correct

I updated a Python environment this afternoon and my code using boxsdk stopped passing validation. The environment claiming that “boxsdk is not present,” despite it being installed. I then noted the module version had jumped from 3.14.0 to 10.0.0. I reverted to 3.14.0 and the code again passed validation. Suspicious?

Hello! I’ve seen documentation stating that the Box Visualforce page is available on custom object, but it is only available on the account object. How should I proceed in order to make it available on custom objects or even objects like Opportunities or Contacts?

Hello,I noticed today that I was over my storage limit. I use Box Storage for business documents so I upgraded to the business planHowever, when I upgraded, all of my files and folders have disappeared. I shared a couple of folders yesterday and all gone. It looks like the only files I have now are ones that have been shared with me. Does anyone know how long it takes for the files to return is there a contact I can email or talk to if this issue persists?

I'm currently in the free trial period for a Business license.I'd like to test Box Shuttle, but it's not listed in the contents of the management console and I can't use it.Where can I use it? Is it not available with a Business license? ー ー ー 現在、Businessライセンスの無料トライアル期間中です。box shuttleの検証をしたいのですが、管理コンソールのcontentsに表示されておらず利用ができません。どこから利用ができるのでしょうか。Businessライセンスでは使えないのでしょうか。