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2FA

  • July 17, 2025
  • 5 replies
  • 261 views
N

Another user who cannot access their account due to 2FA. I can’t set it up as I can’t access my account settings without being logged in.

Best answer by Rona Box

Hi ​@Nyhilbo, 

Welcome to Box Community, and we’d love to help regain your Box acces. 

To address the user’s Multi-Factor Authentication, the affected user must contact the Box Product Support team personally to proceed. Please have the user to submit a new case using this link. 

 

Thanks for posting, and we hope to get this sorted out very soon!

    5 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • July 17, 2025

    Hi ​@Nyhilbo, 

    Welcome to Box Community, and we’d love to help regain your Box acces. 

    To address the user’s Multi-Factor Authentication, the affected user must contact the Box Product Support team personally to proceed. Please have the user to submit a new case using this link. 

     

    Thanks for posting, and we hope to get this sorted out very soon!

    J
    • jescsplndd
    • New Member
    • July 19, 2025
    Can someone help me cancel 2FA on one of the external user accounts?Unfortunately, this account can no longer be accessed due to a new phone.
    Rona Box
    • Rona Box
    • Community Manager
    • July 21, 2025

    Hi ​@jescsplndd, 

    Welcome to Box Community! We already have a related post regarding your MFA inquiry and please do join our discussion!

    Disabling the user’s MFA will require account specific verification. We encourage that you have the user to submit a support case. 

     

    Thanks for taking the time, and have a great day! 

    Y

    I changed my mobile phone number and now I can't approve 2-step verification. What should I do?

      Rona Box
      • Rona Box
      • Community Manager
      • July 24, 2025

      Hi ​@yuuuuuuuuuuya, 

      Welcome to Box Community! 

      Just like what we have suggested above. Since this concerns your Box login, please use the email address associated to your affected Box account and reach out to Box Product Suppor team. 

       

      If you have trouble signing in to the Support page, please use this link. 

      Thanks for posting, and we look forward to hear from you! 

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