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Bounced Valid Email

  • July 21, 2025
  • 3 replies
  • 220 views
S

Hi there,

 

I sent out a document and the email bounced.  We successfully sent a Box Sign to the same email about 60 days ago and know it is indeed a valid email.  Is it possible to please obtain some assistance? 

 

I appreciate you so much!

Best answer by stephanie.s

We have actually resolved this on our end!!!  Thank you so much for responding!

      3 replies

      Rona Box
      • Rona Box
      • Community Manager
      • July 22, 2025

      Hi ​@stephanie.s, 

      Welcome to Box Community! We’ll help investigate and see if your email is blocked. 

       

      To do this, I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for taking the time, and stay well! 

      S
      • stephanie.s
      • Author
      • New Participant
      • Answer
      • July 22, 2025

      We have actually resolved this on our end!!!  Thank you so much for responding!

        Rona Box
        • Rona Box
        • Community Manager
        • July 22, 2025

        Hi ​@stephanie.s, 

        Good day! Glad to hear that you’re up and running. 

         

        Thank you for the update! 

         

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