Hi there,
I sent out a document and the email bounced. We successfully sent a Box Sign to the same email about 60 days ago and know it is indeed a valid email. Is it possible to please obtain some assistance?
I appreciate you so much!
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Hi
Welcome to Box Community! We’ll help investigate and see if your email is blocked.
To do this, I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for taking the time, and stay well!
We have actually resolved this on our end!!! Thank you so much for responding!
Hi
Good day! Glad to hear that you’re up and running.
Thank you for the update!
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