Solved

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

I hope this email finds you well.We attempted to invite one of our employees to our organization using the following email address:f*****@*****.jpHowever, it seems that a personal account has already been created with this email, preventing us from sending the invitation.Could you please provide us with the necessary steps to invite this account to our organization?Additionally, the above account currently cannot log in because two-factor authentication (2FA) is disabled, and the backup codes have been lost.We would appreciate your guidance on resolving this issue.Best regards,

If I'm logged in with another account and type in "https://app.box.com/", I get redirected to the page of the account I'm logged in to. How does this work?

 I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday.  However, I couldn't find this update in the UI Preview of any document.It seems that the "Metadata" menu on the right side remains unchanged from before the update.  If anyone knows where this update has been applied, I would appreciate your help.Thanks!

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in. I don’t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

Hi there,I cannot generate the token using the credentials grant. I can however use the temporary token from the portal to upload the file.I am using the client credentials grant method mentioned in this URL: https://developer.box.com/guides/authentication/client-credentials/I have double-checked the box_subject_type and box_subject_id along with client_id and client_secret. It used to work a couple of months ago. The error I first started noticing was 4th of October 2024. Can you please help me with this?  

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

Looking for an enterprise-level Box user to help solve a puzzle!Anybody have have experience using Netwrix, Spirion, BigID, or Purview to scan a Box instance for sensitive information?   As an Information Governance and Records Management consultant, I work with large organizations managing massive data volumes (10+ PB). Many of them store 50+ TB in Box.Our clients need a tool that can scan a Box repository and identify PII, PHI, PCI, and other risky content, and generate a report.I'm aware Box offers a proactive real-time monitoring for detection/classification—I'm just looking for a reporting solution that can scan the content and provide reports (ideally with the capability to do incremental scans after that).  Any ideas?  Thanks in advance for your help and support!Jeff

Hi, Is there a way to find the version of Website Box?Or is there a webpage that outlines the rules for system versions?Thank you!

I want to move files from AWS S3 bucket to Box folder. Is there any way to transfer files using workflow or box integration with AWS S3 bucket?

Hi community - we recently implemented Box GxP for Box Sign and we are used to having DocuSign send us the signing log as an appendix to the signed document itself.  With Box Sign, the document is separated from the signing log though you can download the latter from clicking on the three dots inside the Box Sign details screen for the document.  To that end, I want to know if there is a way to download the Box Sign log as an API call or somehow magic it so that both documents can be downloaded simultaneously.  I don’t necessarily need them joined like DocuSign would do but I definitely need to be able to pull down that Box Signing log with each document.  If it exists in the details screen, my assumption is there must be a way to retrieve it via the API.  Any and all suggestions are welcome!! Nate

The Download button only flashes on the screen at the beginning for a second and then vanishes, YES, DOWNLOADS were AUTHORIZED When the link was created. How can I fix this?

(1) Regarding license additionCurrently there are 3 licenses.I would like to add 2 licenses for a total of 5 accounts.Please issue a quotation.Please also tell me how to order and how to add a license.(2) Regarding “account reactivation”I canceled my account.Cancellation ID is 12388625.The deadline is December 26, 2024.Do I need to "reactivate my account" before adding a license in (1)?

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

Delete Folder Lock fails with 404 Not Found.{    "type": "error",    "status": 404,    "code": "not_found",    "help_url": "http://developers.box.com/docs/#errors",    "message": "Authorization Failed",    "request_id": "0b3a714efe5a6f7110fc3281c015b0d2c"}I’ve authenticated with the Owner as well as made myself Co-Owner.I’ve reviewed: API [Content API] - 404 "not_found" Errors from the Box API – Box Support but doesn’t seem to help.curl --location --request DELETE 'https://api.box.com/2.0/folder_locks/297778732113' \--header 'content-type: application/json' \--header 'Authorization: Bearer ----------------------------------------------' \--header 'Cookie: box_visitor_id=66ec80484d6913.85943221'   

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

I put Box Sign projects on hold for a year in hopes box.com would fix various web UI bugs insigning documents.Sadly, I still see an unacceptable overstrike and now even multiple font sizes on that overstrike, etc. But now that I’ve come back, I find that I can no longer get CCG to work with the User ID set inthe app.  ( CCGAuth() in Python SDK. )  The initial authorization works when using Enterprise IDBUT that is not what I want because when using the Enterprise ID, it never could access mytemplates--They were only accessible when using the user id.  (the User ID in the app config.)( It was previously able to access them when using the “user” argument to CCGAuth(). )I changed nothing.  It stopped working.  Yes it was still authorized then reauthorized for good measure.Is this a bug or a feature?  And is there a way to get the old behavior?  Other than this:Sadly I had to switch back to regular OAuth2 using the annoying 1 hour temporary dev tokenswhere it still will access the template

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

The ID used in the Get Sign Requests by ID endpoint is a 36-character alphanumeric string; the same type as returned from “id” in the response from Create Box Sign Request. Where can I find this id in the UI?The only IDs I can find in the UI are an 8-character alphanumeric “Request ID” when viewing a Sign Request > See Details, or a 13-digit numeric ID on the in the sign request’s document URL. Neither of these work when trying to use the Get Sign Requests by ID endpoint. Alternatively, can I retrieve this elusive ID via an endpoint, using either of the two IDs I can see in the UI?

I was initially looking for a way to eliminate the “purplish” highlight showing up on some of the text in my Box Notes. The “fix” from support is to click on the highlighter icon in the upper right corner. Unfortunately, I do not see a highlighter icon in the upper right corner and can’t seem to find any option or preference to make it appear.

I’m building an automation that triggers a folder creation in Box, then using that new folder I’d like to send the file_request url of that folder to a customer so they could upload documents to that folder. Each automation will have it’s own separate folder. The problem is I can’t seem to find a way to retrieve that file_request url for users to upload their files to unless I manually go into the console and copy it. Is there another way to automate this process? It seems silly that we can query the shared_link for a folder, but not the file_request. Any help would be appreciated. Thanks 

I would like to download the signed document after all the signers have completed the signatures. In trying to do so, I am trying to call download API by providing the file id:https://{{api.box.com}}/2.0/files/{file_id}/contentAfter checking the status of sign request, which is “signed”, I am trying to download the document. However, it is still resulting in the document which is not signed/without signatures.Can you please help me understand, how to get the signed document through API.Thanks in advance.RegardsVenky