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I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

The ID used in the Get Sign Requests by ID endpoint is a 36-character alphanumeric string; the same type as returned from “id” in the response from Create Box Sign Request. Where can I find this id in the UI?The only IDs I can find in the UI are an 8-character alphanumeric “Request ID” when viewing a Sign Request > See Details, or a 13-digit numeric ID on the in the sign request’s document URL. Neither of these work when trying to use the Get Sign Requests by ID endpoint. Alternatively, can I retrieve this elusive ID via an endpoint, using either of the two IDs I can see in the UI?

I was initially looking for a way to eliminate the “purplish” highlight showing up on some of the text in my Box Notes. The “fix” from support is to click on the highlighter icon in the upper right corner. Unfortunately, I do not see a highlighter icon in the upper right corner and can’t seem to find any option or preference to make it appear.

I’m building an automation that triggers a folder creation in Box, then using that new folder I’d like to send the file_request url of that folder to a customer so they could upload documents to that folder. Each automation will have it’s own separate folder. The problem is I can’t seem to find a way to retrieve that file_request url for users to upload their files to unless I manually go into the console and copy it. Is there another way to automate this process? It seems silly that we can query the shared_link for a folder, but not the file_request. Any help would be appreciated. Thanks 

I would like to download the signed document after all the signers have completed the signatures. In trying to do so, I am trying to call download API by providing the file id:https://{{api.box.com}}/2.0/files/{file_id}/contentAfter checking the status of sign request, which is “signed”, I am trying to download the document. However, it is still resulting in the document which is not signed/without signatures.Can you please help me understand, how to get the signed document through API.Thanks in advance.RegardsVenky

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

The type of account you are currently using is a free personal account.I tried to log in from a computer other than the one I'm currently using, but I got an error and couldn't log in.I think it's a security issue, but I no longer use Box on my current computer, so I would like to know how to log in from a different computer.Could you please tell me how to do it?Also, I'm a beginner when it comes to box software.Thank you in advance.

When I try to use Box AI to query content in a Box Hub, I get the message:“This content is currently unavailable for AI. Please check back later.”

Hi everyone, We’ve explored options to be able to prevent any user (even co-owners) from accidentally Moving or Deleting certain critical root folders within Box. Right now the only option I have found is to use the Folder Lock endpoint via the Box API, however this is not very accessible to non-developers and we need our business users to be able to enable and remove these locks as needed. Has anyone found a way to manage these Folder Locks in a more user friendly way via the Box UI? Thanks!

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

Hi,I’m trying to use the python API to download files from a collaborator shared folder. I’m using a free developer account. I made an app and it was authorized (by myself). It was working fine in March 2024 and stopped working when I tried today (Sept 13 2024).```auth = CCGAuth(client_id='xxx',client_secret='xxx',user='xxx')client = Client(auth)user =  client.user().get()"POST https://api.box.com/oauth2/token" 400 77{'date': 'Fri, 13 Sep 2024 17:49:32 GMT', 'content-type': 'application/json', 'strict-transport-security': 'max-age=31536000', 'set-cookie': 'box_visitor_id=66e478e2429fb8.44475236; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.box.com; secure; SameSite=None, bv=PARTNERS-28114; expires=Fri, 20-Sep-2024 17:49:32 GMT; Max-Age=604800; path=/; domain=.app.box.com; secure, cn=33; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.app.box.com; secure, site_preference=desktop; path=/; domain=.box.com; secure', 'cache-control': 'no-

As I understand it, the Enterprise plan includes a limit of 100,000 API calls per month. Upon reviewing the Admin Console, I noticed there are "Chargeable" and "Non-Chargeable" API calls. Could you please clarify if "Non-Chargeable" API calls are also counted toward the 100,000 API calls per month limit?

I have a question regarding rate limiting for license-based APIs. developer.box.com Rate Limits - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console Is the license-based API rate limit after publishing a custom app related to the plan that the party issuing OAuth (i.e., the developer of the custom app) has signed up for, which increases the count when making API calls from the app? Or does the contracted plan of the user of the app affect the API call limit?

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？

I’ve seen the example of how to use an app token for a limited access app in the original .NET SDK but have yet to figure it out for the .NET GEN SDK. Basically, I’ve got a Client ID and an App Token that need to create a BoxClient but none of the methods I’ve tried work. Both CcgConfig and JwtConfig objects want clientSecrets or other information. What am I missing?

I'm looking for a way to optimize my current Box folder scanning function to reduce the number of API calls made to Box.Currently, I have a desktop application that scans specific Box folders within my organization. Below is the scanning function in Java:private static BoxItem getBoxItemRec(BoxFolder initialFolder, Path locations, int index) throws NotFoundException {    Path currentPath = locations.subpath(0, index + 1);    String location = locations.getName(index).toString();    for (BoxItem.Info info : initialFolder.getChildren()) {        if (info.getName().equalsIgnoreCase(location)) {            if (locations.getNameCount() == index + 1) return (BoxItem) info.getResource();            else return getBoxItemRec((BoxFolder) info.getResource(), locations, index + 1);        }    }    throw new NotFoundException(currentPath + " not exist!");}  Is there a way to retrieve only the new files that were added within the last X days without scanning the entire Box folder? Ideally, instead

Is there a more efficient way to retrieve a BoxItem (either a Folder or File) directly by its path in Box?Currently, my approach involves starting at the root folder and recursively scanning through the items, matching each part of the path until I reach the desired item.For example, with the path "Logs/Ben", I start at the root, iterate through its children until I find the "Logs" folder, then iterate through its children until I find the "Ben" folder.This method works, but it involves multiple API calls, which I believe could be optimized.Is there a way to directly access a BoxItem using its full path, thereby reducing the number of API calls my application needs to make?Any guidance or alternative approaches would be greatly appreciated.

Hi, we've submitted in July our application for "Box Technology Partner Program" but haven't heard anything for over a month!Just in case, we've re-submitted the application through the site below.https://www.box.com/partners/applyI would like to reconfirm that our application is under review.Our customers are waiting eagerly for us to be a part of your partner program! PSWe’ve posted the question to the Support Forum and have been guided to post our question here.https://support.box.com/hc/ja/community/posts/32571021175827-Hi-we-ve-been-waiting-for-over-a-month-to-hear-your-reply-on-Box-Technology-Partner-Program

I have upgraded my box SDK version (2.32.0 → 4.11.1)In 2.32.0 there is a way to create shared link to BoxItem object:private String createSharedPath(BoxItem item) {if (Objects.isNull(item)) return null;BoxSharedLink.Permissions permissions = new BoxSharedLink.Permissions();permissions.setCanDownload(true);permissions.setCanPreview(false);BoxSharedLink sharedLink = item.createSharedLink(BoxSharedLink.Access.COMPANY, null, permissions);return sharedLink.getDownloadURL();}In 4.11.1 BoxItem does not include createSharedLink function.How can I perform the same thing in the new version? I could not found anything familiar in the docs   

I'm the developer of an online logbook for pilots.  For years, I've had oAuth2 support to allow users to back up their data to Dropbox, Google Drive, and OneDrive.  I'd like to add Box.com as an option.  The technical piece of this is pretty straightforward - but one thing I need is a Box.com logo that I can use in the UI where people set up the oAuth connection.  Dropbox, Onedrive, and Google Drive all grant permission to use - and provide approved logos! - for this legitimate purpose (with conditions, of course!). I can't find anything about how to do this with Box.

I have tick all the permissions from App Console but still not able to update collaborator role from co-owner to owner of a user(Member not admin,co-admin) I am using PUT method /collaborations/{collaboration_id}\ 

I often work with customer audit logs or large video files.  I want to use Box more to store and collaborate on these but that limit is to restrictive.  Are there plans to increase that limit in the near future?

How can I deprovision users in bulk?

Is there a size restriction on image preview