Solved

unable to access share link

Hi A Client is trying to share a link with me to access and I keep getting the following message:

Can you work on the back end to grant me access? I can provide both links if that helps.

Thank you,

N

Best answer by Rona Box

Hi @noahsarq,

Welcome to Box Community, and we’re happy to help!

This error while accessing a shared link can be one of 3 things:

Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
The person who created the shared link has since removed it.
You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

Here's what you can do:

Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

For more details, please see this article.

Hope it helps!

Hi @noahsarq,

Welcome to Box Community, and we’re happy to help!

This error while accessing a shared link can be one of 3 things:

Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
The person who created the shared link has since removed it.
You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

Here's what you can do:

Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

For more details, please see this article.

Hope it helps!

Hello, My colleague shared a file with me. when I try to access it I get this error. " This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help. " error. how can I access the file? Thank You

Hi @tomas,

Welcome to Box Community! I moved your post to this related topic, and please feel free to join the discussion.

If you encounter such error while accessing a Box content via shared link, here’s what you can do to resolve the issue.

This error while accessing a shared link can be one of 3 things:

Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
The person who created the shared link has since removed it.
You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

Here's what you can do:

Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

For more details, please see this article.

Hope it helps, and please let us know if you have questions!