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Hello everyone,One of our users is unable to access his online folders and files (see printscreen).He can display them if he does a search (via search results).I should also point out that another user's folders and files were recently allocated to him (following the deletion of the 2nd user).Does anyone have any ideas?Box drive runs fine on his MacThanks in advance 

アカウント設定→アカウント→認証にある「パスワードを作成」から設定をすると「パスワードの変更中に問題が発生しました。」というエラーが出て設定ができません。解決方法を教えてください。

Hi community, How does one go about forcing Box to apply vector-based watermarking, and NOT raster watermarking? My Box is only giving one option of turning on or off watermarking - and when on, only applying the raster watermarking. Very frustrating, as this watermarking kills all links in the doc.  A bit shocked that this isn’t made into an easy option for users of Box. Hopefully y’all can guide 🙏 Thanks!! More info here:https://support.box.com/hc/en-us/articles/4404822772755-Enterprise-Settings-Content-Sharing-Tab#h_01FYQGKDET6MFVXH5P2BW5W796Vector-based and rasterized watermarking (recommended) - Provides infinite resolution, inclusion in search, clickable links, and a very small sized file overhead, but can and will be used on document-based files only. Rasterized watermarking will be used on all image files.

Hey! My teamwork is trying to migrate the company to Box as a Storage System, is there a limit of collaborators per folder allowed?

I am using Box for Salesforce, how can I send a box file as an attachment to a Salesforce email?

Hi,I think I understand the basics of metadata, as a way to connect documents that would otherwise not connect be connected (say in a folder structure or via search). And the prospect of having AI extract metadata is huge, given that having humans doing this is laborious and error-prone, and thus a difficult and predictably under-used part of Box use until now.What do you (for example, metadata and AI product managers and power users) see as the role of metadata in an era where AI itself can now explore a storehouse of unstructured data via prompts, set up workflows and more.  Realizing there are still likely unknowns, is the innovation of AI metadata extraction something that has a specific purpose now and for the foreseeable future, or might continuing AI developments preclude its value at some point (maybe 5-10 years out, or maybe sooner?).   I’m not meaning to take the glitter off the gold of this fantastic step forward in metadata assignment…it is likely more about my lack of know

I realize this is probably the wrong forum.  And I am sure I am overlooking something simple - but I am having an issue with new users view of folders within Box.  I haven’t had this problem in the 2+ years we have been using Box and I have spent more time than I care to admit trying to figure it out.  For the last two years my existing users will navigate to the folders in Box via the path - All Files>Salesforce Root Folder>Object Folder>Record Folder. All collaboration is granted via the Box for Salesforce integration. They don’t have collaboration rights granted to anything but the selected Record Folders - but they are housed in the above tree and makes their All Files page much cleaner.The issue is that my recent new users (last 2 months) are not getting this same tree.  Instead it is All Files>Record Folder.  And results in a cluttered mess on their All Files page.  Ultimately they can still get the folders and files they need to do their job - but the user experience

I would like to clarify the API call limitations when using the CDATA JDBC driver. Specifically:1. Are there any restrictions on the number of API calls that can be made using this driver?2. It was mentioned on the Box website that Integration Partner API calls are not subject to usage charges. Can you confirm whether API calls made through the CDATA Box JDBC driver are also exempt from counting towards our client’s limit?Additionally, if API calls made through the CDATA JDBC driver are chargeable, could you provide details on:1. The cost structure once the API limit is exceeded.2. Whether the Business Plus plan (which includes 50,000 API calls per month) covers these API calls, or if they are treated separately.We understand that the final decision on API call charges rests with Box, but we would appreciate any clarification you can provide to ensure proper planning.

I need to get video from a YouTube link to my Box account.

For at least a week neither I nor my coworker have been able to upload any files to the Box. We have tried large and small files and get the same error. It looks like it uploads to 100%, then spins for a few minutes before saying there was an issue and to try again.We can still download, though. Is anyone else having these issues. I’ve tried this on Google Chrome and Microsoft Edge with three different computers and get the same result each time. 

I hope this email finds you well.We attempted to invite one of our employees to our organization using the following email address:f*****@*****.jpHowever, it seems that a personal account has already been created with this email, preventing us from sending the invitation.Could you please provide us with the necessary steps to invite this account to our organization?Additionally, the above account currently cannot log in because two-factor authentication (2FA) is disabled, and the backup codes have been lost.We would appreciate your guidance on resolving this issue.Best regards,

If I'm logged in with another account and type in "https://app.box.com/", I get redirected to the page of the account I'm logged in to. How does this work?

 I was looking forward to the above update of “Announcing Box AI extract agents - 1. Extract agents in UI Preview,” which was released yesterday.  However, I couldn't find this update in the UI Preview of any document.It seems that the "Metadata" menu on the right side remains unchanged from before the update.  If anyone knows where this update has been applied, I would appreciate your help.Thanks!

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in. I don’t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

Hi there,I cannot generate the token using the credentials grant. I can however use the temporary token from the portal to upload the file.I am using the client credentials grant method mentioned in this URL: https://developer.box.com/guides/authentication/client-credentials/I have double-checked the box_subject_type and box_subject_id along with client_id and client_secret. It used to work a couple of months ago. The error I first started noticing was 4th of October 2024. Can you please help me with this?  

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

Looking for an enterprise-level Box user to help solve a puzzle!Anybody have have experience using Netwrix, Spirion, BigID, or Purview to scan a Box instance for sensitive information?   As an Information Governance and Records Management consultant, I work with large organizations managing massive data volumes (10+ PB). Many of them store 50+ TB in Box.Our clients need a tool that can scan a Box repository and identify PII, PHI, PCI, and other risky content, and generate a report.I'm aware Box offers a proactive real-time monitoring for detection/classification—I'm just looking for a reporting solution that can scan the content and provide reports (ideally with the capability to do incremental scans after that).  Any ideas?  Thanks in advance for your help and support!Jeff

Hi, Is there a way to find the version of Website Box?Or is there a webpage that outlines the rules for system versions?Thank you!

I want to move files from AWS S3 bucket to Box folder. Is there any way to transfer files using workflow or box integration with AWS S3 bucket?

Hi community - we recently implemented Box GxP for Box Sign and we are used to having DocuSign send us the signing log as an appendix to the signed document itself.  With Box Sign, the document is separated from the signing log though you can download the latter from clicking on the three dots inside the Box Sign details screen for the document.  To that end, I want to know if there is a way to download the Box Sign log as an API call or somehow magic it so that both documents can be downloaded simultaneously.  I don’t necessarily need them joined like DocuSign would do but I definitely need to be able to pull down that Box Signing log with each document.  If it exists in the details screen, my assumption is there must be a way to retrieve it via the API.  Any and all suggestions are welcome!! Nate

The Download button only flashes on the screen at the beginning for a second and then vanishes, YES, DOWNLOADS were AUTHORIZED When the link was created. How can I fix this?

(1) Regarding license additionCurrently there are 3 licenses.I would like to add 2 licenses for a total of 5 accounts.Please issue a quotation.Please also tell me how to order and how to add a license.(2) Regarding “account reactivation”I canceled my account.Cancellation ID is 12388625.The deadline is December 26, 2024.Do I need to "reactivate my account" before adding a license in (1)?

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

Delete Folder Lock fails with 404 Not Found.{    "type": "error",    "status": 404,    "code": "not_found",    "help_url": "http://developers.box.com/docs/#errors",    "message": "Authorization Failed",    "request_id": "0b3a714efe5a6f7110fc3281c015b0d2c"}I’ve authenticated with the Owner as well as made myself Co-Owner.I’ve reviewed: API [Content API] - 404 "not_found" Errors from the Box API – Box Support but doesn’t seem to help.curl --location --request DELETE 'https://api.box.com/2.0/folder_locks/297778732113' \--header 'content-type: application/json' \--header 'Authorization: Bearer ----------------------------------------------' \--header 'Cookie: box_visitor_id=66ec80484d6913.85943221'   

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?