I am trying to change my email address as the account I signed up under is being closed. I changed it but made a mistake and was off by a letter. Im trying to fix that but it keeps giving me error messages and will not let me add the new email address. WHat is going on and what cn I do? Thanks. LSJ
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BOX wont let me change my email address
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad to assist!
To change your primary email address, you should start by adding the new email address in your Box account.
To add an email address:
- Login to the Box website, and click your profile/initials at the top right corner then select Account Settings.
- Scroll down to Login & Email Addresses.
- Select one of the following options:
- For paid accounts, click Link Email.
- For free accounts, click Link Personal Email.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
To make a secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
Hope it helps, please let me know if you have questions!
Hi
Welcome to Box Community, and we’re glad to assist!
To change your primary email address, you should start by adding the new email address in your Box account.
To add an email address:
- Login to the Box website, and click your profile/initials at the top right corner then select Account Settings.
- Scroll down to Login & Email Addresses.
- Select one of the following options:
- For paid accounts, click Link Email.
- For free accounts, click Link Personal Email.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
To make a secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
Hope it helps, please let me know if you have questions!
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