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Admin Forum

Q&A, Conversations for Admins

  • 72 Topics
  • 127 Replies
72 Topics
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sobermeyer BoxNew Participant
asked in Admin Forum
Box Drive Audit?

Hi there! I’m hoping to audit users to ensure that everyone is on Box Drive instead of Box Sync, we’ve been trying to change all our users over to ensure they’re on Box Drive and more up to date!Is there a way they can monitor this or pull a report on this in Box? 

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Optimizing Security Settings: Best Practices for Enhanced Protection

🔏 Effective security settings are essential for protecting sensitive data and maintaining organizational integrity. They involve configuring controls for user access, authentication, and password management to safeguard against unauthorized access and breaches. By implementing strong security measures tailored to your organization’s needs, you ensure robust data protection and enhance overall security resilience.This guide summarizes the steps for optimizing and configuring your account’s security settings to meet your organization’s specific requirements.  ⚙ Access Security Settings: Go to Admin Console > Enterprise Settings > Security tab   📱 Signup and Login Settings: Self Signup: Allow users to add themselves by directing them to your account’s custom URL to sign up Account Creation Notification: Email notifications for new user creation. Immediately (default): Sent as soon as a managed user account is created. In daily summary emails: Sent once pe

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Jey Bueno Box
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sherry fanNew Member
asked in Admin Forum
Admin Console cannot find files uploaded by AppUser

I am new to Box.I singn up as developer user and set up a customized app with OAuth2.0 and JWT authentication.After making project [ box-java-sdk-samples/box-appusers-java-server-sample at master · box/box-java-sdk-samples · GitHub]  run locally,  I created an App User and a folder named Test Folder and a file named test.txt simultaneously.But the created folder and file are not shown in https://app.box.com/folder/0.Why? and how to see the uploaded files in console？

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PeggyNew Participant
asked in Admin Forum
Can people with public link comment?

I send the public link to specific people. I would like them to be able to comment on a particular upload but recently learned that they are no longer able to do this. Is there a setting for this or are people with the public link no longer able to comment?  Thank you.

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Pouncysilverkitten
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WilliamHouNew Participant
asked in Admin Forum
Box App "OneSpan Sign CA" hasn't been listed in Box App Market

I have submitted our new Box App "OneSpan Sign CA" at Aug 20th, and it hasn't been listed in Box App Market, I want to know are there anything I need to do to make the process go ahead. 

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Marc Box
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WendyC BoxNew Participant
asked in Admin Forum
CrowdStrike Integration

When will CrowdStrike integration with Box be available in GA?

381
afrasiyab Box
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WendyC BoxNew Participant
asked in Admin Forum
Basics for setting up a Hub

Could you share the steps for setting up a Hub in Box? Thank you - 

411
Hiro Box
cbusbey Box
cbusbey BoxNew Participant
posted in Admin Forum
DocuSign Integration - Setup

Hello Box Community - I have recently been apart of a team testing a Docusign integration into Box and we ran into a roadblock. When attempting to configure the integration, we wanted to connect the two platforms with a CoAdmin service account vs our Admin account. We noticed that even with the CoAdmin & Admin account had the same level of access/permissions, Box’s folder structure would not populate when attempting to make the connection on the Docusign side. We ended up manually entering the desired landing spot (ex. “Folder Name/Subfolder Name/Executed Document”) and the executed document routed to the correct folder. Has anyone else successfully integrated DocuSign & Box with a CoAdmin account, and if so, were you able to get Box’s folder structure to populate when creating an automated “action” on the Docusign side? Thank you!Chris 

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cbusbey Box
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WendyC BoxNew Participant
asked in Admin Forum
How do I set up a Hub?

Could you share the steps for setting up a Hub in Box? Thank you - 

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n.shigemiNew Member
asked in Admin Forum
About Flow ”Set Template Folder”

I am using BOX for Salesforce, and I would like to use the default "Set Template Folder" flow to set up a template.By default, the flow is executed when a record is created, and BOX folders are created for records that do not require them, just like other records.I would like to change this so that the BOX folder is created when the "Create Folder" button is clicked, instead of when the record is created. How can I do this? I am new to using BOX and Salesforce, so I would appreciate it if you could provide detailed instructions.

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John Carpentier Box
John Carpentier BoxNew Participant
posted in Admin Forum
Getting ready for a content migration into Box

Preparing to migrate content into Box from an external system? Our native tool, Box Shuttle, makes this easy and gives real-time insights into content and structure while allowing granular controls and delta sync.But what steps should you take while preparing to move a bulk a content? Here are the steps we recommend:Identify migration content Define migration requirements Large files Collaborations and email notification settings Scale considerationsYou can follow the links for each topic to our Box Support site to learn more, and ensure you’re fully prepared for your upcoming migration.

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Pouncysilverkitten
Kirby Platt Box
Kirby Platt BoxNew Member
asked in Admin Forum
Value Reporting for my Executive Stakeholders

What are the best reports I can run to help illustrate the value and usage of Box to my Executive Stakeholders? Should I be looking at Active Usage? Logins? Certain types of action metrics?

352
Pouncysilverkitten
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KatieZBoxNew Participant
asked in Admin Forum
Microsoft coauthoring via Box Drive?

Can I use Microsoft coauthoring via Box Drive? My users tend to prefer to use Box Drive over the web app but I want to ensure my teams are collaborating in real time, seamlessly.

521
Pouncysilverkitten
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jackboxNew Participant
asked in Admin Forum
What are 'waterfall permissions' ?

I have heard that Box uses ‘waterfall’ permissions? What are those and how do they impact who has access to content in Box? 

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Pouncysilverkitten
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tgenaro BoxNew Participant
asked in Admin Forum
Replace legacy ECM with Box

Is it possible to replace an aging legacy ECM system with Box?

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Pouncysilverkitten
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jess-jackowski BoxNew Participant
posted in Admin Forum
Effective End User Communication

As the old adage goes, “communication is key”.Whenever change takes place, ensuring clear and concise communication is shared with all impacted end users is a necessary step in making the process a success. In most situations, end users are not involved in the decision-making journey, but rather told what’s happening at the end and expected to change their behavior. But, none of us easily change our patterns without first buying into the WHY!All effective communications include a short bit about WHY the change is taking place and what benefit the end users will realize from the change being made. It also includes when the change is expected to occur and any actions required (before, during, or after) by the end user themself. And finally, make sure to include information about where users can go with questions - if they’re unable to get support when they need it, chances are good they’ll revert back to their old ways. That’s not what we want!

251
cbusbey Box
cbusbey Box
cbusbey BoxNew Participant
posted in Admin Forum
Reporting: Best Practice / Getting Started

While reports can sometimes be an after thought when administering Box, I find that clients who schedule reports upon deploying Box stay the most in tune with their end user footprint. While there are many reports within your admin console, I would highly recommend scheduling one of our largest/most customizable reports, User Activity, to run on a weekly or monthly basis. Your end user / content footprint can be extremely vast and keeping record of your enterprise’s Box activity can make your life much easier to take action when needed. 

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KatieZBoxNew Participant
posted in Admin Forum
Use cases for Box Hubs

I’m brainstorming use cases for Box Hubs for the retail space - beyond team Hubs like HR or marketing, what other business related use cases are you all testing with Box Hubs? 

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thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in Admin Forum
Hear the latest on Box and Microsoft

Checkout the highlights, recordings and demos from last weeks Box and Microsoft roundtable here Topics Box for Microsoft 365 enhancements Box for Microsoft Teams enhancements Box for Microsoft Copilot and Graph enablement  

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thomasdeely Box
John Carpentier Box
John Carpentier BoxNew Participant
posted in Admin Forum
Where Do I Enable Box Hubs For My Enterprise?

Interested in enabling the Box Hubs Beta for your Enterprise? You can follow the steps below to enable access to view and create Hubs for your user base.  Enabling Box HubsTo make Box Hubs available for your enterprise:Go to the Admin Console, Open the Enterprise Settings section, Navigate to the Content and Sharing tab, Scroll down to the Hubs section, Acknowledge that the product is a beta release, Click the Enable for all managed users toggle.To disable Box Hubs, click the Disable for all managed users toggle.Configuring HubsAfter enabling Hubs, you can select who can create Hubs. Click the Edit Configuration button and select one of the four options:Disable for all Hubs users, Enable for all Hubs users (recommended), Enable for select users or groups, Enable for everyone except select users or groups.  Once enabled, all users with access will now see the Hubs (Beta) option in the sidebar of their All Files view. Now that you’re enabled, you and your users can begin testing and work

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John Carpentier Box
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jackboxNew Participant
asked in Admin Forum
How to get more out of the user reporting

Hi everyone, Keeping track of user activity in Box can be a challenge - does anyone have any best practices for what to look for in Box reporting for tracking users? Thanks!

291
terriburden Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in Admin Forum
7 steps to get started as an Admin - Box Admin Fundamentals

Checkout our support site for great content for new admins, covering the steps below, with helpful videos. Link Step 1: Log in to Box and access the Admin ConsoleStep 2: Design your folder structureStep 3: Configure 2-factor authentication and/or single sign-onStep 4: Define your enterprise settingsStep 5: Integrate Box with the rest of your toolkitStep 6: Provision Box to your end usersStep 7: Enable your end users

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thomasdeely Box

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