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Admin Forum

Q&A, Conversations for Admins

  • 150 Topics
  • 483 Replies
150 Topics
J
JimPazNew Participant
asked in Admin Forum
Unable to delete a Managed users

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

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Jey Bueno Box
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casaqatzijNew Participant
asked in Admin Forum
delete account

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

3129
Jey Bueno Box
R
rkomarniskyNew Participant
asked in Admin Forum
Report of all the folders a user is the owner of

Looking to produce a report of all the folders a specific user is the owner of as well has who those folders are shared out with.

251
Rona Box
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mk1412New Participant
asked in Admin Forum
Upgraded to Business but data disappeared

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

437
M
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Swarm AeroNew Participant
asked in Admin Forum
Custom Subdomain not Enabled

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup

111
Jey Bueno Box
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bj_gibbonsNew Participant
asked in Admin Forum
need help - upgraded paid w apple// how to get help?

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

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AbdjanNew Participant
asked in Admin Forum
Login error: invalid login credentials

Estou com problema para fazer um login de uma conta. Coloco senha e email corretamente, mas aparece credenciais de login inválidas. Preciso de ajuda!!!!

401
Jey Bueno Box
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a-kNew Participant
asked in Admin Forum
Clarification on Increase of User File/Folder Ownership Limit

Hello,I have heard that the recommended maximum number of files and folders a single user can own has been increased from 1,000,000 to 1,100,000,000 (1.1 billion).However, I have not been able to find any official announcement or documentation about this change in recommended values on the Box Support site.Could someone confirm whether this information is accurate and officially communicated?Thank you in advance for your assistance.

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whitneycNew Participant
asked in Admin Forum
Box won't let us switch primary email accounts, says the new addresses are already used

I’m trying to change some of my employee’s email addresses to our new domain. I’ve followed steps I’ve seen here, but it gives me an error that the new email address is already linked to a Box account. I can’t see any place that the email address is linked. Where should I look? What can I do to give the employee access to that account?

455
Jey Bueno Box
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Takayuki SuzukiNew Participant
asked in Admin Forum
How to recover deleted files　削除されたファイルの復活方法　

 私は管理者です。 I’ｍ admin. 退職者のアカウントを管理者画面で削除し、私に転送する指示をしました。I deleted the account of employees who had left the company via the administrator screen and instructed to transfer the files to me. ところが、一部のファイルがBOXで見当たりません。However, I can't find some file in the box. 復元方法を教えてください。Please tell me how to restore it.

433
Jey Bueno Box
D
DMockNew Participant
asked in Admin Forum
Need to purge email address that was used in a trial account

Need to purge email address that was used in a trial account so that we can use it in a paid account.

111
Jey Bueno Box
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shayannnaNew Participant
asked in Admin Forum
Viewing Folders in Box.com

Hi there,I use box.com for uploading and storing Program’s Self-Study Guides and Site Visitor Templates (stored within a sub-folder). When I share the folders with Site Visitors, I share the entire Program’s box folder using the share link. Sometimes I have difficulties so I just add the person as a co-owner. I’ve had the issue before today, but I have a site visitor who created a free account. When she logins and views the folder, the sub-folder of Site Visitors Templates is grey and when she clicks on the Self-Study Guide PDF, it just shows the PDF page that she can’t view it and needs to download it. It is also doing the same thing for all other PDFs in the folder and sub-folder. I made her a co-owner and is still having this issue.  I had her log out of the account, and once she did the folder was no longer grey but she still couldn’t get the Self-Study Guide to open or download. Again, doing the same thing for all other PDFs in the folder and sub-folder. I’ve reviewed all of her p

242
Jey Bueno Box
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shino_mikakaNew Participant
asked in Admin Forum
About the History of Offline Files.

Hello, BOX Community Usage environment: iPadCommunication: No SIM I take it offline via wifi at the office, and view the offline files when I'm on the goFrom a security standpoint, I'm trying to determine whether I can identify the extent of information leakage in the event of losing it.I thought I could identify it from the history, butit seems that taking it offline doesn't leave a record in the history,but only when the file is opened.Is there any good way to do this?

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Pramila VenkatNew Participant
asked in Admin Forum
How to downgrade the plan

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

875
Jey Bueno Box
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JulieANew Participant
asked in Admin Forum
Migrating files from SharePoint to Box keeping the file/folder date intact

I am a Box & O365 Admin. I’m trying to migrate data from SharePoint to Box and I would like to preserve the file/folder creation/modify date stamp. I have tried dragging and dropping from the Mac finder, I’ve tried using Box Shuttle and I’ve tried using an FTP client. None of those options allow me to preserve the date, they all migrate with the date/time of upload. I did some researching and found information on CloudFastPath (by Box Shuttle), it says it’s Box’s recommended tool for enterprise migrations. When I go to that page the site times out as if it may be a dead link. Can you tell me CloudFastPath is still available and if it’s still recommended by Box? Or does anyone have another way I could accomplish preserving file/folder dates while migrating?

281
Pouncysilverkitten
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onurolmezNew Participant
asked in Admin Forum
Box Shuttle data mapping fails due to ToS

We've implemented custom Terms of Service (ToS) acceptance in our tenant. I’ve accepted the ToS under both my admin account and our service-level account, which owns the target Box directory.In the Box Admin Console > Content > Shuttle, I'm configuring a migration job to move data from an external SharePoint directory into a Box folder (owned by the service account). The SharePoint connector was added successfully, and I can browse its contents. However, when I try to map the SharePoint source to the Box target folder, I get a toast error:User must accept custom terms of service before action can be taken.I've opened a support ticket, but the delay is blocking a time-sensitive backup task.Has anyone seen this before or found a workaround?

201
Jey Bueno Box
grahamjr82
grahamjr82New Participant
posted in Admin Forum
Box Standard Procedure Operation

Looking a template or ideas on a Box SOP

181
Jey Bueno Box
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MindyBNew Participant
asked in Admin Forum
How can I change the name of the company?

I need to change the name of the company to our parent company. How do I do this? 

271
Jey Bueno Box
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Becky PNew Participant
asked in Admin Forum
Decline signature and multiple documents

We send out batches of documents for signature. When a signor doesn’t want to sign any of the documents in the batch, it declines the whole batch and we have to set it all up again. Is there a way to set it up so that an approver can remove a document they don’t want to sign, or just decline that one document, and the rest goes through? 

381
Scott Picanco Box
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DiddiNew Participant
asked in Admin Forum
see who created shared links on specific folder

is it possible to see who the creator of a shared link was? And if possible, how can I see this for a specific folder/file?

571
Jey Bueno Box
Kokoro N
Kokoro NNew Participant
asked in Admin Forum
Regarding License Changes and Plan Downgrade during Campaign Period

Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.In this context, we have the following questions:License Cancellation and Plan DowngradeIs it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?Estimated Processing TimeIf license cancellation or plan downgrade is possible, what is the estimated turnaround time (

674
Kokoro N
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Taylor MathisNew Participant
asked in Admin Forum
Restrict access to sub-folders?

Is it possible to provide access to a User to a parent-level folder with 4 sub-folders, but only have the User be able to see/interact with 3 of the sub-folders?  That is - can we block or restrict User access to sub-folders within an approved parent folder? Example:Firm has several folders for internal collaboration: 2025 > Clients, 2025>Documents, 2025>Firm Financials.If a User has access to the “2025” level,Can I give access to a User to the Clients folder, but then limit which clients are visible?Can I give access to a User to the Documents folder, but restrict which files/folders are visible?Can I restrict access to the Firm Financials folder entirely?

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Chris Hunter
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flesi BoxNew Participant
posted in Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folder—typically stored on a local drive—can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

440720
Jey Bueno Box
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andriy boxNew Participant
posted in Admin Forum
How to join private beta of Box Drive with ARM support (Cloud Files)

Box Drive Cloud Files is a new version of Box Drive on Windows that uses the native Cloud Files API as its underlying file system architecture. This will in the future enable features like folder redirection, ARM device support, better performance and reliability improvements. In order to join the private beta and start using the Box Drive beta build, your administrator must sign the MBA first. You have two options to accomplish this:For a faster and more direct approach, reach out to your administrator directly so they can contact the account team to have the MBA sent and signed. Submit the request here: https://forms.gle/n7FZm68Jjmskdp218 and we will facilitate the process.After this, we will send detailed instructions on how to enable this for beta users. Thank you for your interest in beta testing Box Drive! 

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Jey Bueno Box
Olya Kryvtsova Box
Olya Kryvtsova BoxNew Participant
posted in Admin Forum
Introducing Box Hubs admin management capabilities

As part of Box's commitment to empowering admins with the tools they need, we are excited to announce new admin management capabilities for Box Hubs. These enhancements will provide admins with greater control and visibility over how Hubs are utilized within your organization. With these new features, managing Hubs becomes more efficient, allowing for improved collaboration and streamlined workflows across your entire organization.The updated admin management options enable admins to easily view, search, and sort all Hubs from a centralized location in the Admin Console. This means that you can quickly assess Hub usage at a glance and make informed decisions about access levels for co-owners and collaborators. Additionally, you'll have the ability to update settings or remove outdated Hubs effortlessly. By leveraging these powerful tools, admins can ensure that content is organized effectively and reaches the right users when needed—ultimately enhancing productivity across your organiz

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Olya Kryvtsova Box

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