Admin Forum

How do I contact the Account Manager to request for support with enabling Box Doc Gen?

My company has undergone a name change and rebranding.  We continue to do business under the same Federal and State Id's but I need to change the name and domain with Box.  I also want to change the name on my account. Please advise

URGENT!! I cannot add users to my  data site:  

I`d appriciate it if you tell me how I can activate “Enterprise plan” for my collegues. I just payed for three users including mine, thinking let my two collegues who have free accounts use as well, but I have no idea to do it. It seems I have successed to get my account upgraded to the plan though.I know this is the very basic question but we all just started using BOX and are not used to it. Please tell me if this isn`t a proper way to asking this kind of question.

The Desktop team at Box is excited to share a private beta opportunity to give Box Drive macOS users the ability to store the Box folder on an external drive, allowing users to work on large files or a large volume of files and folders without being limited by their machine’s local disk space. We’re looking for 5-8 organizations that would be willing to test and validate this capability across a wide set of workflows and external drives. If you’re interested in participating, please reach out box-drive-external-drive-beta@box.com to let us know. Check out our FAQs and comment below if you have any additional questions about the private beta program.

i’ve switched for 2 credit cards, and still can not purchase a box business plan.could anyone please help me out with this issue?we’re a company located in Japan, but wished to purchase online with credit card, online.

We have about 10.000 user sin several regions in the world. We would like to limit admin/co-admin access not only to certain functions but to the data of of their region. EU Admin can only create reports for EU data.China admin can only create reports on China data.Is this possible in BOX?

Enterprise standard edition, HIPAA compliant enviroment. Workflow is external Collaborators are emailing attachments to a folder however, outlook encrypted emails are coming in a *.rpmsg and we can not access the attachment. Seems odd that the email-to-folder workflow wouldn’t work for the most popular email client on the planet. What am I missing?

We currently have standard enterprise licenses. When our external collaborators email an attachment into our incoming file folder. The system also includes the PNGs (like company logos) from the email when all we want is the attachment itself. It appears as though standard relay does not allow for file type filtering so I can’t send all *.png to trash or another folder.  There also isn’t a way to create a default filter for all users to minimize the clutter in the incoming folder. Any suggestions or insights would be welcome! Thank you in advance!

I have two users that I cannot add.Already existing user with an individual account using their company email address Another user that is part of another Enterprise account which also won’t let me add them to our Enterprise account

We would like to try Enterprise.We are in Japan and are stuck with our billing system.We would like to try a quick free trial and continue using it if it does what we want to do.

Hi, Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them? Thanks Tim

Is there a way to disable the visibility of a specific folder from being able to see the other collaborators having access to a given folder?

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

I got married and my email changed. I am having issues received notifications for my new email and unable to access some folders. <personal information redacted>

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues. I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company. I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number. The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

I am using Azure AD to manage user groups, and I want to free licenses held by inactive users. Is there a way to automate the freeing of inactive user licenses (delete their account) using built-in functionality without using the API? Thanks

We have an office with only three people, and each person is using Box on the Individual plan. If we switch to the Business plan, can we use the same email address?

I need to update all users emails.  Will this change affect their password? 

Changing ownership of entire folder structures (and content) is done via the ‘Content’ tab in the Admin area of the application.Select the current owner, and drill down to the folder to change - not that you will not be able to do this if ownership is waterfall-inherited from a parent folder - you’ll have to change the parent Select the new owner from the Collaborators list and change their role to ‘owner’You will be warned that the process will remove ownership from the current owner.  The process can take some time to complete (which is odd - I’d assume it was just a database update, but there we are).One thing to watch for is that when I tried first time I was presented with an error messageThe new owners account does not have enough space for the transferThis is becuase the default for a new user is to have a storage constraint of 10Gb on their content.   You have to edit the user

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

Looking to produce a report of all the folders a specific user is the owner of as well has who those folders are shared out with.

Dear, This account I just upgrade it to Business but somehow all my data files are gone. Please help me.

I cannot set a custom subdomain – this needs to be enabled ASAP as it drives the SSO setup