Admin Forum

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir

We are looking to not allow unmanaged users, so we can control new accounts. Is there a way to force this option?

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.

I’m being billed $8.45/m., but I’m not using Box at all. How can I stop my paid subscription? I don’t see any way to do that on the “account settings” page.  Thanks!

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

The owner of our account has left the organization and I need to remove them and I am not sure how. I am the owner of the firm and co-owner of the folders, but when I deactivated the employee, all the folders on which he was the owner are now inaccessible.

Hello,I am the Senior Manager of Data at a small non-profit. We use Box extensively to collect sensitive and personal information from external collaborators. Some of these collaborators have raised concerns about our IT Manager having access to all of the folders we use. We are using a “closed” folder structure where our IT Manager created the top-level folders so the waterfall permissions fall down to the lowest levels.Is there any way our administrator could continue to see the folder structure but not the actual files in the folders?Thank you!

I currently have an unlimited account and share folders with collaborators. One collaborator is trying to upload data to a shared folder but is receiving an error that there is not enough storage space. I don’t understand why they would receive this error given that we both have unlimited BOX accounts. Can you help me determine the cause of this and suggest a way to increase the storage space.

It has long been an annoyance to me that new Box functionality and tools do not include standardised functions such as column sorting and filtering across all parts of the screens.   Instead, they are currently selectively added (if requested/thought of by the developers), or added and displayed in a way that contradicts or is different to similar/same functionality elsewhere. 

Just upgraded to paid account and cannot initiate a new signature request. I hadn’t reached my 5 limit before upgrading. 

I am trying to make a user a co-admin in our Box sandbox and I am getting an error about Domains for email addresses.  I then tried to add our domain and got an error to contact support.  Please help.  Warm Regards,Jennifer Knights

Do other Box co-admins/companies wish that Box would add new functionality to Box Pulse itself - search result sorting and filtering by time period - to cut throuigh all the 'old tat' for example?

Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks

Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.

we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

Dear all, I am an admin to a business plus account.I was wondering where can we see the activity per person? As a co-owner I would like to see a specific person’s activity on the platform. I can now only see a grouped activity of a folder and without the details of the different collaborators.Secondly, who can exactly see the collaborator’s activity? I have granted a co-owner access to a person outside of the company and she is not able to see the activity or run the reports. Is that correct?Thank you for your help,Ewa

Hi - i am trying to cancel my account and it keeps throwing up the attached error message. Have tried clearing cache, different browsers, etc………. 

Hello everyone,First time posting to the support forums, and looking forward to joining the community! BackgroundEach of our documents has statuses that we track using Metadata Templates in Box. There are multiple documents per project (module), each with their own Document Status (file-level metadata) and the overall module has its own status as well (folder-level metadata).   IssueThe issue at hand involves the file-level metadata, or in this case the Document Status. A few weeks ago, I noticed that some of our file-level metadata was missing. At first, I thought I had simply forgotten to set the metadata for these particular documents, but then I began to notice a pattern. One of our users prefers editing documents using the desktop version of MS Word.  When this user saves their work on their desktop instance of MS Word, I receive a notification that New items were added to <folder name>. Upon reviewing these documents, I discovered that the file-level metadata (Document Stat

Hi, I’m trying to make myself the owner of several folders. The previous owner has left the company. I am an Admin.Here’s what I tried: Login as the current owner via the Admin portal. I changed myself to the owner, but received the error ‘The new owner’s account does not have enough space for the transfer’, but I have unlimited storage. Under user settings I have confirmed that there is no limit set for users. My account is using 20.9 GB. Could someone please assist? Thanks.

We believe that a large number of email addresses are currently on the suppression list, and we would like to delete them via the Enterprise settings.However, the feature description states, "You can remove up to 10 emails per day from this list."Is there no way to delete more than 10 addresses at once? If there are 1,000 entries in the list, it would take 100 days to complete. The background is as follows: Users are being created via SCIM integration with Okta At the start of the new fiscal year, around 1,000 new users were created Before their mailboxes were created, user information was registered in Okta, resulting in account creation in Box as well As a result, it is assumed that all users have ended up on the suppression list   現在大量のメールアドレスが抑制リストに入っていると考えられる状況で、Enterprise設定からの削除を実施したいと考えています。しかし、機能説明の中で「このリストから1日に最大10件のメールアドレスを削除できます。」とあります。10件以上を一括で削除する方法は無いのでしょうか。リストに1000件いるとすると、100日かかってしまいます。経緯としては以下のとおりです。・OktaとSCIM連携によりユーザー作成している・新年度開始で新規ユーザーが1000件ほど作成された・メールボックスが作成される

When I try to verify our domain from the admin console, I got the alert shown in the attached image, and the process failed. The alert message gives no indication of the cause. What should I do to resolve this issue?  

I am one of the users on the Box Enterprise account. I am currently listed as an Admin, but I need Primary Adminaccess to authorise a custom JWT app.There is no other admin on the account, so please help me switch my roleto Primary Admin