Admin Forum

Unable to add user that was previously deleted

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

ご担当者様 いつもお世話になっております。 [removed by moderator] のアカウント（管理者）を削除したいですが、管理権限を移管できない、キャンセルもできないです。 僕は [removed by moderator] のアカウント（個人用）を単純に削除、弊社の組織用のアカウントを利用できるようにしたいです。 何卒よろしくお願いいたします。 Gao Yunhe  To Whom It May Concern,Thank you for your continued support.I would like to delete the [removed by moderator] account (administrator), but I’m unable to transfer the admin rights or cancel the process.I simply want to delete my personal [removed by moderator] account so that I can use our company’s organizational account."You do not have permission to confirm this administrator transfer. Unable to confirm administrator transfer. Please log out, log in as an administrator, and try again."Thank you very much for your assistance.Gao Yunhe

After setting up SSO with google workspace, I get this error: 403. That’s an error. Error: app_not_configured_for_userService is not configured for this user. I removed the app on google, but i am unable to remove the sso on box and start over.  it says it needs another cert.  I understand this is for safety, but I am able to login with my admin account without sso straight to box.  can someone help?

I have a user with a name change - How do I do a name change but maintain all authority levels, files and folders connected to her original name?  

Box will end of life (EOL) Box Sync in December 2026. We will provide customers with twelve months of notice before the EOL.How did Box arrive at this decision?Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, moving to Box Drive will give them a faster, smarter, and more secure way to bring their cloud content directly to the desktop — without the overhead. Box Drive lets users access the full structure of their Box repository from their desktops, while freeing up local storage, enhancing performance, and adding modern capabilities built for collaboration, compliance and scale.Recently, we announced that Box Drive now has folder redirection available for Windows devices, and the ability to curate their desktop experience via the Hide Unhide files and folders capability, both available starting in v2.48 of Box Drive. The addition of these new functionalities in Box Drive has brought our app on par with our visio

Hi - I am trying to download some backup copies of many many files and folders, and several of the files have characters in their file names that Box allows but Windows doesn’t. I want to find the files with for example a colon (:) in the file name. Thanks

We have an older Synology NAS connected to a BOX account. We are trying to use the same BOX account to connect on the newer Synology NAS. The connection keeps timing out when trying to connect to BOX service through Cloud Sync.Does BOX account only allow one connection through CloudSync? 

Hi,We recently created a sandbox environment to perform some tests.  I’m not able to see the Classification tab in the sandbox - even though we have this setup in our Prod environment.  Looks like we need to enable Box Shield but I don’t see the option to do this in the sandbox either. Anyone with knowledge on how to get Classification setup in sandbox for testing? Thanks!

We are currently using box via another software (Blueleaf). Blueleaf is the owner of all of our folders. We’re the editors on all the folders. We are moving away from Blueleaf and would like to upgrade our plan. I tried going through and upgrading the plan outside of the Blueleaf account but I wasn’t able to because my email address is already in use. If we upgrade while logged in, it will keep Blueleaf as the owners on the files. Ideally, we’d like to have our own account so that we can move the folders over. How do we go about doing so?

I need to change the existing Box SSO SAML IDP Provider. The instructions mention "To make changes to IDP Contact Box User Service". Thank you. 

Can the administrator of a Box account access all the files within the Box Workspace they manage? I am currently considering downloading all the files that exist in the Box Workspace.

There are four licenses in use. One user has actually left the company and deleted them, so I think there are three licenses left. I would like to bring in another user and transfer the licenses. Is this possible? If not, would it be possible to resolve this by releasing one license and adding a new one?

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email.Please create a support ticket and have someone contact me. Thanks!

I am the account admin and have logged in as the user, searched folders / files as well as their trash. Per the end user the folders disappeared in the last week (or at least that is when it was first observed).

Hello,Somehow, our organization set up two admin accounts. One of these admins owns some of our end users, and the other admin account owns the other end users.How can I transfer ownership of users from one administrator account to a different administrator  so that only one admin owns all users?

I'm trying to add people to my enterprise account, but it's telling me all three seats are already in use. When I check the user list—both internal and external—no one is actually listed. I also keep getting errors when trying to invite users manually, or I'm prompted to pay for additional seats even though there shouldn’t be anyone occupying the existing ones.

I signed up for box.com because I thought I would be sharing all my data with my team. One team member has uploaded a lot of data but apparently it is not visible by everyone.  We need to all have access to the same data as different departments should be able to post files and then share between themselves. This is a key reason I purchased and have setup multiple users on my plan. How do I solve this and get my team back to work? I am on the business plan. Thanks in advance,

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.

Hello everyone!I am pleased to share that all Unmanaged users (regardless of collaboration status) can now be seen and repatriated directly from the admin console. Instructions are available here.With this update, we created a comprehensive support article that has additional scope for setup and guidance. Admins can now see all unmanaged users in their admin console, and can repatriate them directly into their accounts. This will:Improve the security posture of your account Provide more clarity on user status Streamline the process of bringing unmanaged users into your environment

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

We’ve been running into ongoing performance and sync issues with SharePoint/OneDrive, mainly due to the size of our project libraries and the number of users syncing across multiple devices. Just one of our document library alone has hundreds of thousands of files, and it’s starting to cause major slowdowns especially for remote staff.We’re looking to understand if Box might be a more stable or scalable alternative for managing large file structures.To be clear, I’m not looking to be contacted by sales reps or companies. I’m only interested in hearing from actual users who are currently using OneDrive/SharePoint or Box for file management and collaboration.Would like to hear how it’s working for your organization, what’s gone well, and what hasn’t.

We’re excited to announce that the new Box Drive for Windows—rebuilt on a native Windows architecture—is now generally available for all customers starting with v2.47. Admins can opt in to the update for their organization today. Download the installer here: https://www.box.com/resources/downloads What’s new Windows ARM support: Now compatible with ARM-based Windows devices Known folder redirection: Administrators can use tools such as Group Policy Objects (GPO) to automatically sync local folders like Documents directly to Box Drive Flexible storage management: Administrators can change Box folder location to non-system drives Enhanced file control: Users can mark specific files for offline access and better manage downloaded content Improved user experience: File explorer now displays progress for key actions Better visual integration: Improved iconography ensures consistent display of Box Drive icons Performance boost: Faster read/write speeds for cached files Broader

Do Inactive Users count towards the number of Managed Users you can have?