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Q&A, Conversations for Admins

  • 82 Topics
  • 174 Replies
82 Topics
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KabinBMNew Participant
asked in Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

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Jey Bueno Box
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btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

723
Jey Bueno Box
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LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

411
Jey Bueno Box
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DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

691
Jey Bueno Box
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NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

643
Jey Bueno Box
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eric1974New Participant
posted in Admin Forum
Upload Failures

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .

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YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

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Jey Bueno Box
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sobermeyer BoxNew Participant
asked in Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!  Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.  Has anyone accomplished this before? 

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security. 🔐⚙ Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box. If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor. 🔴 SMS 📲A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator. 🔴 Authenticator apps 🔐🔢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively. That’s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage. The Intelligent Content Cloud enables you to make the most of your metadata with:  Box AI: Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templates  Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

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Jey Bueno Box
dzarazua Box
dzarazua BoxNew Participant
asked in Admin Forum
User File Permission for Box Hubs

How does Box Hubs interact with a user’s file permissions? For example, would a user see/interact with a file if they aren’t invited to the Hub already?

1484
Jey Bueno Box
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pomi4147New Participant
asked in Admin Forum
I can't login to my account

I can’t login it says the following:“We found an issue with your accountGoing forward, Box will require that your Google account address matches your Box account address.” None of the login paths work - google email isn’t connected to the account and my personal email is giving this error. I can’t even login to contact support. Password reset doesn’t work. At this point I just want to login to delete my account. Could you please help?  Thank you,Jiri

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Jey Bueno Box
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Tony C NYCNew Participant
asked in Admin Forum
BOX Drive - Authentication issue with SYNOLOGY Cloud Sync

I had a power hit, my SYNOLOGY device running cloud sync dropped the connection to box.  It now fails to re-authenticate - I get the following error.   Windows received an HTTP error message: 403 (Forbidden) from "synooauth.synology.com"   All other devices work just fine and I have double checked credentials and updated all drivers and restarted all devices.

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Jey Bueno Box
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MaxJeffNew Participant
posted in Admin Forum
Decrease seats

Hi there, I have a question: how can I reduce the seats?

2011
Jey Bueno Box
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Vincent TrousseauNew Participant
asked in Admin Forum
Last access data on all our files and folders

Hello!We’re starting a clean-up exercise on our content, and we’d like to categorize content depending on last access date (content not accessed in last 12 months, 24 months, 5 years).The Files and Folders report includes last modified date but not last access date. Would there be a script we could use to generate the data we need or even better a way to get that through reports? We have 400 TB of content / 120 million files in case that has any bearing on the recommended option.Many thanks!

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Jey Bueno Box
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ChrisNew Participant
asked in Admin Forum
Box Sync to desktop

Is there a setup in Box that allows users with proper permissions to save data to their desktop?  Box Sync use to perform this task perfectly; however, it no longer works.

2381
Jey Bueno Box
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babreuNew Participant
asked in Admin Forum
Password expired can't access the old email

Hello, I would like to require assistance on changing the old email registered for my account, that I just had knowledge once I was logout and my password has expired. But I can’t access the old email because I changed the domain of it. I checked previous topics but they say to require support on it. Thanks, Bianca

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Thursday’s FAQ: MetadataF.A.Q.

Metadata allows users and applications to define and store custom data associated with files and folders. This plays a crucial role in keeping everything organized and accessible. If you want to acquaint yourself with Metadata at Box, please refer to the Metadata Guide, which reviews basic workflows and definitions. Below are some frequently asked questions (and answers!) about metadata:  Questions Answers How do I add templates to my enterprise? Admins can create metadata templates from their Admin Console by navigating to Content > Metadata tab. Can I use metadata without templates? Yes, you can use metadata without templates. For accounts that have metadata activated, you can always add metadata in the Custom Metadata section of metadata. What types of accounts can access metadata? Metadata is a feature reserved for Business Plus, Enterprise, and Enterprise Plus accounts. It is also available on developer accounts through htt

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Jey Bueno Box
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Andy B TPDXNew Participant
asked in Admin Forum
Box AI for Hubs; not recognizing content in folders

I have a Hub that I am using as a test content library. I’ve uploaded several files and I uploaded 1 folder with 10 documents in it.When I query box AI in the hub, AI will not recognized files within the folder, only files outside of the folder.  Is this expected behavior?

371
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Customizing Metadata Templates

Metadata allows your managed users to define and store custom data with their Box files. As an admin, you can create templates to track attributes like owners, project names, or release dates. This helps organize, search, and understand your Box files more efficiently. Refer to Box's end-user metadata documentation for more benefits and use cases. 👉 Check out Customizing Metadata Templates article for more details including some notes and reminders related to metadata. Below is your quick guide in customizing metadata templates — from creating, to editing, deleting, and hiding metadata templates. 🔵 Creating Metadata Templates In the Admin Console, in the lefthand navigation click Content. Toward the top of the page, click Metadata. Click Create New. Click Name Your Template and enter a name. Create a name for your first attribute by clicking into the Name Your Attribute field. Click the Format down arrow and select the type of data your managed users can enter into the attr

390
Jey Bueno Box
adama
adamaNew Participant
posted in Admin Forum
Box Hubs Analytics

Would be great to see metrics on how adopted our Hubs are. How many visits, which box users are visiting, how long each visit is, etc. Is this on the roadmap?  

482
thomasdeely Box
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tuyettrucNew Participant
posted in Admin Forum
The effect change field Metadata from String to Float

Hello everyone,I have problems about the effect change field metadata from String to Float. I have just investigate and guess result. Because I can’t access to Box Admin change it.Before I have set field type is String and upload file then metadata show right. But I change field from String to Float, it affect to value before? And I can change field type on metadata?Thank you very much! I hope that I will see answer soon.

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Jey Bueno Box
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sobermeyer BoxNew Participant
asked in Admin Forum
Reporting on version history?

Hello!  Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you! 

893
Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Box EduTalks Wednesday: Protecting IP and PII using Box Shield

Learn how Box Shield can help IT and end-users protect sensitive data around Intellectual Property (IP) and Personally Identifiable Information (PII). 🔐 📢 Check out this video to learn more:  Visit these resources and learn more on how you can utilize Box Shield’s features:👉 Box Shield👉 Box Shield Guidance👉 Course: Shield deployment toolkit Related community topics:👉 Tuesday Tips and Tricks: Using Threat Detection👉 Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy  

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published in Admin Forum
Tuesday Tips and Tricks: Using Threat Detection

Box Shield is our advanced security offering that helps organizations reduce risk and protect the flow of information. Shield helps you quickly and intelligently classify your content, apply flexible and frictionless security controls, and detect even the most sophisticated malware attacks. One of Box Shield’s features is the Threat Detection which allows you to enable, configure, and apply a variety of security rules within your organization that alert you to deviations in a person's usual work activities. Learn more about this feature here: Using Threat Detection. This guide covers the following sections: About Box Shield Threat Detection Threat Detection Rules Using the Shield Dashboard Interpreting Shield risk scores Providing feedback for Anomalous Download Alert  💬 Furthermore, check out this roundtable from September 14, 2023: Box Healthcare Community Roundtable: Keeping Researchers Secure and Happy. 💬 Neil Goldstein (IT and Cloud Engineering, Memorial Sloan Kettering

220
Jey Bueno Box

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