Admin Forum

I signed up for a Box trial to create a demo for my consulting client, who is looking for a new content management platform. I specifically wanted to showcase how workflows can be automated using Box AI. However, Box AI is not enabled for my trial and I can’t create a demo of the solution. I filled out the form to request access to Box AI, but I don’t know if it will go through. If I can’t demo the AI capabilities, I won’t be able to include Box into the available solutions for my clients problem.

I'm trying to add people to my enterprise account, but it's telling me all three seats are already in use. When I check the user list—both internal and external—no one is actually listed. I also keep getting errors when trying to invite users manually, or I'm prompted to pay for additional seats even though there shouldn’t be anyone occupying the existing ones.

I signed up for box.com because I thought I would be sharing all my data with my team. One team member has uploaded a lot of data but apparently it is not visible by everyone.  We need to all have access to the same data as different departments should be able to post files and then share between themselves. This is a key reason I purchased and have setup multiple users on my plan. How do I solve this and get my team back to work? I am on the business plan. Thanks in advance,

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.

I want cancel my indiv account and have spent 45 minutes following your cancel links.  My account settings does NOT offer the cancel link as your support slides show.  HOW DO I CANCEL my account??

Hello everyone!I am pleased to share that all Unmanaged users (regardless of collaboration status) can now be seen and repatriated directly from the admin console. Instructions are available here.With this update, we created a comprehensive support article that has additional scope for setup and guidance. Admins can now see all unmanaged users in their admin console, and can repatriate them directly into their accounts. This will:Improve the security posture of your account Provide more clarity on user status Streamline the process of bringing unmanaged users into your environment

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

We’ve been running into ongoing performance and sync issues with SharePoint/OneDrive, mainly due to the size of our project libraries and the number of users syncing across multiple devices. Just one of our document library alone has hundreds of thousands of files, and it’s starting to cause major slowdowns especially for remote staff.We’re looking to understand if Box might be a more stable or scalable alternative for managing large file structures.To be clear, I’m not looking to be contacted by sales reps or companies. I’m only interested in hearing from actual users who are currently using OneDrive/SharePoint or Box for file management and collaboration.Would like to hear how it’s working for your organization, what’s gone well, and what hasn’t.

We’re excited to announce that the new Box Drive for Windows—rebuilt on a native Windows architecture—is now generally available for all customers starting with v2.47. Admins can opt in to the update for their organization today. Download the installer here: https://www.box.com/resources/downloads What’s new Windows ARM support: Now compatible with ARM-based Windows devices Known folder redirection: Administrators can use tools such as Group Policy Objects (GPO) to automatically sync local folders like Documents directly to Box Drive Flexible storage management: Administrators can change Box folder location to non-system drives Enhanced file control: Users can mark specific files for offline access and better m

I am new to box.com so I’m learning a lot of this. I would like to establish and setup a box.com account for my client using my company email. If I ensure my domain is verified and my client’s domain is verified, can I switch myself away from admin and pass that status to one of my clients team members? For example My email: [removed by moderator] My client: johnqpublic@example.com If “xyz.com” and “example.com” are both verified can I make the switch or do both domains need to be the same? Ex: Only “xyz.com” can transfer to “xyz.com” or only “example.com” can transfer to “example.com” Also, can I wait to verify the domain until a later date when I will be performing other work on the DNS?

Unable to upgrade from Starter to Business PlanIt has been 4 days now and I’m still waiting to hear back from Sales and Billing. It does not let me do this online. And since I have to upgrade due to storage limitations in Starter plan, we are unable to edit any file on Box.I have called and emailed multiple times with no success, other than it will take 24 hours.Any help in getting this resolved would be helpful. Thanks.

I need to add a user that already has an individual account to be part of our enterprise account.  When I try to add that person as a user, it gives an error indicating that they already have an existing account and can’t be added and when I try to save the changes, it says I don’t have permission to add users.  I am the owner/admin of our account can add and remove other users that don’t have existing accounts.

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can

I have deleted a user in error. Please advise if I can reactivate her immediately!

My name is Junichi Adachi from Minaris Advanced Therapies in Japan.Our US headquarters currently holds an enterprise-level Box contract and manages the global environment centrally.We are now considering implementing Box Zones for our Japan office to enable localized data residency and establish a more independent management structure.We would appreciate your guidance on the following points:Questions:What is the recommended setup process for Box Zones to ensure that content for Japan-based users (initially around 30 users, including external collaborators) is stored within Japan?What are the additional licensing costs associated with enabling Box Zones for this scale of usage?Is it possible to assign and manage Box Zones independently for Japan-based users via the admin console(I have admin rights)?Can we strictly restrict access to data from outside Japan, ensuring compliance with local data residency requirements?Could

Dear Community, I would like to open a folder to my entire organization in reading (with downloading capability mode).How do I proceed without adding every single person individually to collaborate ?Many thanks for your key support !

I need to restrict access to a folder to a certain group of our employees and not allow the other employees access.  How do I do this? 

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.

I want to change my subscription from a free user to a paid subscription. Does the storage upgrade right away? Will I still have access to all my files right away?

I am the Box Admin for our company and set up new users, folders, etc. on a regular basis...One of our employees somehow became an Unmanaged User...any idea how in the world that happened?  I’ve tried migrating him and he swears he hasn’t gotten the email.  I’m tempted to delete his account and start over….anybody????I seriously need to know how it happened and if he did something.  I can’t get a live agent to help me and I’m at my wits end. 

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir