Admin Forum

A franchise owner has left our firm but remains an “Owner” on Box files. How do I remove him? 

Our Main Admin is leaving and we are trying to move one of the Co-Admins (me) into this role. The Main Admin has filled in the change admin screen but has not received an email to confirm the switch. Consequently, the change hasn’t happened - has anyone else had this issue, and how do I resolve it?

【発生している事象と、これまでに試したこと】1. ロール設定で「管理者」が選択できない 現在の管理者アカウントでログインし、別のユーザーへ管理者を変更しようとしましたが、対象ユーザーのロール設定のプルダウンに「メンバー」と「共同管理者」しか表示されず、「管理者」を選択することができませんでした。2. ドメイン追加時の認証コードメールが届かない 上記1の原因が「ドメインが検証済みでないため」であると考え、「Enterprise設定」＞「カスタム設定」＞「ドメイン管理」より、対象ユーザーのドメインを追加する作業を試みました。 しかし、「ドメインを追加」をクリックした直後に求められる本人確認画面において、「お客様のメールアドレスに送信されたメールに記載の6桁のコードを入力してください。」と表示されるものの、いつまで経ってもそのメールが届きません。【認証コード未着に対して確認・実施済みの事項】 コードの再送信ボタンを複数回試しましたが、届きませんでした。 迷惑メールフォルダやゴミ箱にも該当のメールは入っていません。 【サポートへの依頼事項】 認証コードのメールが届かない原因（Box側のサプレッションリストへの登録など）の調査と、制限がかかっている場合はその解除をお願いします。 上記が解決しドメイン検証が完了した後、予定通りプライマリ管理者の変更が可能になるか、弊社のご契約状況（代理店経由の制限の有無など）と併せてご確認をお願いします。 お手数をおかけしますが、ご対応のほどよろしくお願いいたします。

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.Faster access to your files“All Files” has been renamed to “Files” for brevity. Hover over Files to instantly preview Recent files. The former Recents tab has been removed from the left navigation, but you can still access the full Recents page by clicking Recent Files in the hover popover.Redesigned Recents carouselIn your Files view, the updated Recents carousel now displays the parent folder beneath each file name for

Hello, I currently have a license that I pay for on a monthly basis. I want to switch to an annual payment plan, but I can't find the option to do so... could you please help me?

Hi,Can I check if there is a way to co-author on office desktop for external/guest collaborators? Thanks in advance

My domain and email has been updated by the Company, how can I restore my previous folders 

 My files were unexpectedly moved to trash in Content Manager after upgrading to Business Plus. I need to restore them via the admin console. It seems to “move” them is the only option but there is no registering location, even folders that are currently there, when I search and try to complete the step. Please confirm the correct steps to restore or move the trashed files from the admin console back to their appropriate locations.This is time-sensitive and needs prompt attention. Thank you in advance.

I have a former employee who was a managed user in BOX and removed when resigned.  I am trying to add her back under the 1 seat I have left and when I do, it will not recognize the email and allow me to add her as a managed user.  I went ahead and added “freemium account’ and can’t see her anywhere in the user set up.  I have deleted, opened a ticket, tried what they suggested and the results are not the same as the case notes.  Has anyone had this type issue and successfully resolved it?

I am currently the admin on our Box Business account on a trial, and I am trying to change the primary email/login associated with the account to my preferred business email address. However, whenever I attempt to add or switch to the new email address, Box gives me an error saying the email is invalid or unavailable for use. I tried using my business email address to sign up for the free trial, but it said that it was invalid. I proceeded to use my personal email account instead.  I’d like assistance in setting my business email as the primary email address, and if it’s possible if it's linked to an old Box account. 

I recently went to add 3 users from our company to our new Box.com account, but those users already exist in another instance under the same email. What would be the best way to get them into our workspace as paid members and guests in the other pre-existing space? 

Business PlusのプランでBOX Formsは利用できますか。下記リンクの説明ではEnterprise Advancedアカウントのみ使用できるとなっているところ、使用できないということで間違いないでしょうか。Box Formsについて

BOXにおいて、外部の一般の方からアンケート回答（添付ファイルありの場合となしの場合と両方）してもらうようなファイルリクエストを作成したいです。・ファイルリクエストを作成すると、ファイル添付が必須の「＊」マークがどうしてもついてしまいま　すが、必須でない、とする方法はありますでしょうか。・ファイルリクエストでできない場合は、他のBOXでの方法はありますでしょうか。

The owner has been laid off and I am co-owner of the folder. So basically I cannot reach the current owner and ask to transfer the ownership.I want his owner role to be transferred to me. There were 2 other people who were laid off and I was able to remove them from the collaborators of the box folder. I hope that did not delete any folders or files they have created. I saw submitting a ticket is an way but that option is not available in the website. Please help me with this.

please and thanks.

Accidents happen, but they don't have to result in permanent data loss. Box has introduced a highly requested Restore Deleted Users capability directly in the Admin Console, providing admins with a powerful safety net against accidental deletions.What You Need to KnowAdmins and co-admins with the Manage users permission can now restore deleted managed users within a 30-day window of deletion. Here is how the restoration works based on when the deletion occurred: Deleted 14 days ago or less: Restoring the user fully reactivates their account and automatically restores all of their owned files, folders, collaborations, shared links, and group memberships. Deleted 15 to 30 days ago: The user account is reactivated, but their owned content is not automatically restored. However, if the content is still in the user's Trash, they can easily recover it themselves after logging back in. Content Transferred during deletion: If the user's content was already transferred to another recipient

Good morning, Box Community, We are currently working on integrating Box Signatures into our Workday platform, but it’s asking us for an install package. How can we obtain these files? Thank you for you Help!Victor

Our admin user can’t promote my regular member user to Co-Admin or Admin and there seems to be no support email or ticket option? What is this product supposed to be about? Posting my issue in a community support forum to get a ticket opened is the worst enterprise product experience I have had in my professional career of 25 years in IT imho.

I have two Box accounts. How can I merge them all into one account.

Hello,We are user with enterprise ID [removed by moderator]Why is it indicated that I have 5 licensed seats while there is only 2 managed users and just 1 external. We took this account as a test account for an integration, hence a limited budget. 

I have followed the documentation on how to silently install Box Tools for a user on our JAMF managed machines, and the install fails unless I run it through self service.  I have the install policy triggering on user login, and have tried to add different things to the install script to delay execution to guarantee it’s not running too quickly, but no matter what I add to the script, the install fails unless it is run through Self Service.    I was wondering if anyone has had success silently installing Box Drive through a JAMF policy, not user initiated through Self-Service? Thanks!

When provisioning users via Okta, we had one error for a specific user. That user was involved in Box testing for dev work, and that must’ve been in a different Enterprise.An error occurred while assigning this app.Automatic provisioning of user XXXX XXXX to app Box failed: Could not create new user. 409 - User with the specified login already exists When manually trying to add the user, I see “Cannot invite user who belongs to a different enterprise” and cannot save. How can we merge or close the duplicate user so that the user can be created in our Enterprise?

Our company has never required the use of an authenticator. One person in our company, a co-admin, is being asked to enter in their six digit authenticator code or use the app. Any idea why this request is suddenly appearing? I already confirmed the two step authenticator step is disabled. Thank you.

I am working on a new instance using a closed folder taxonomy. AKA, IT will maintain control of the folders and add employees.I would like to make a top level folder DEPT for example and add a group to it. I would like the users in the group able to create and share sub folders under the Top Dept folder.The one concern I have is that someone could accidentally share the entire top level DEPT folder.  I want the users to only be able to share the individual subfolders.  Is there a way to do this? If I give Editor on Top folder they are able to share the entire thing including all sub folders.  The only way I have found would be to not share the top folder at all, and make the folders they need to share as an admin then grant them editor to just that folder. 

Are you ready to take your enterprise content management to the next level?We just shared an exclusive first look at our upcoming product roadmap, and there are major updates heading your way!From Search 3.0 (now fully rolled out!) and BoxShuttle Bulk Mapping via spreadsheets, to revolutionary Large Folder Operations (LFOs) that eliminate content downtime during user deprovisioning, we are making admin workflows faster and more intuitive.Plus, learn about our upcoming Policy-Driven Archive and advanced Agent Governance controls to keep your AI sessions compliant. 📌 Get the full recap and watch the breakout recordings here!