Hi,
I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.
In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account.
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How can I access my old business account to delete it?
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After deleting the old account, is it possible to update my personal email (admin) to a business account?
Best regards,
Amir