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Hi,

I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.

In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account.

  1. How can I access my old business account to delete it?

  2. After deleting the old account, is it possible to update my personal email (admin) to a business account?

Best regards,
Amir

After two days and no response

 

👋 Hi ​@seyedamir mohammadi, welcome to the Box Community! Apologies for the delay, and thank you for your patience as we review your concern.

 

First, we’ll need to check the status of your Box account linked to your business email and assist you with logging in. Gaining access is essential so you can accept the invite to join the new business account and proceed with the admin transfer.


To help us check the account status and assist with login, please submit a support ticket. Since you're unable to log in using the old account, kindly fill out the request form here using the business email in question for verification.


Reminder:

  • If your business email is linked to a personal account, there's no need to delete it. Deletion occurs automatically after 120 days and unfortunately cannot be expedited.
  • Instead, you can invite that user account to the Business account that’s under your personal email and proceed with Transferring Admin Privileges to Another User.


Thank you again, and we look forward to helping you get this resolved soon! 😊

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