Hi!
I just finished the SSO setup with Azure/Entra ID. But when trying to connect using SSO, I get an Invalid Credentials error.
Can you please help?
Thanks
Solved
Unable to log in using Azure SSO
Best answer by SanuChacko
I may have solved this, Jey. I did not realise that I had to create a Box.com user account for every Azure AD user I add. Adding a user in Box, worked.
👋 Hi
Regarding the invalid credentials error, does this occur when you're trying to log in as an admin? How many users are experiencing the same issue?
In the meantime, to learn more about SSO, feel free to visit: Setting Up Single Sign-On (SSO) for Your Organization
Looking forward to hearing back from you.
I am trying to log in as an End User, Jey. All the provisioned users (5 at the moment) are having the same issue.
When I tested the Sign In from the Entra ID side, it worked fine. But the same user cannot sign in using the regular taphandles.box.com site.
I may have solved this, Jey. I did not realise that I had to create a Box.com user account for every Azure AD user I add. Adding a user in Box, worked.
Dear
I was about to ask whether the users already had existing Box accounts matching their Azure AD email addresses. Glad to hear that’s been resolved on your end.
If you need help with anything else, please don’t hesitate to reach out. 😊
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