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I am new to box.com so I’m learning a lot of this.

I would like to establish and setup a box.com account for my client using my company email. If I ensure my domain is verified and my client’s domain is verified, can I switch myself away from admin and pass that status to one of my clients team members?

For example

My email: [removed by moderator]

My client: johnqpublic@example.com

If “xyz.com” and “example.com” are both verified can I make the switch or do both domains need to be the same?

Ex: Only “xyz.com” can transfer to “xyz.com” or only “example.com” can transfer to “example.com”

Also, can I wait to verify the domain until a later date when I will be performing other work on the DNS?

👋 Hi ​@JO315, welcome to the Box Community! I'm happy to help with your questions.

 

To transfer the primary admin role to another user, you need to ensure that the email addresses for both the current (OLD) and new admins are ‘verified’. If your enterprise has already verified or claimed your client’s domain, you'll be able to proceed with transferring admin privileges.


Adding a managed domain consists of three separate tasks:

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.


For detailed instructions, check out our guide on Domain Management, Verification, and Auto Enrollment


Once a domain is added, its status will appear as Incomplete Setup until verification is complete. While there’s no official documentation on the impact of delayed verification, I recommend completing the process as soon as you're ready. If you run into any issues during domain verification, we can escalate it to our Product Support team right away to help avoid delays.

 

If you have any other questions or need further assistance, feel free to reach out. 😊

 

I purchased a company that uses Box. I’d like to continue using it. I have been added as a user so I can add my payment info and have access to the files. How do we transfer the account ownership from prior owner’s domain to mine?

👋 Hi ​@cpaz, welcome to the Box Community! I’ve moved your post to this relevant topic about admin transfer.

 

I see you’ve signed up with a personal account and are not yet part of the company’s enterprise. To transfer ownership, the current Box Admin needs to verify the email address of the new admin. You can refer to the Domain Management, Verification, and Auto Enrollment article for more details.


After that, the admin should invite you to join the enterprise as a managed user, then proceed with transferring admin privileges. See the Transferring Admin Privileges article for step-by-step instructions.


Once you're assigned as the new primary admin, you'll have full access to the Admin Console, including the ability to update the credit card online.


If the current admin runs into any issues with domain verification or the admin transfer process, please have them submit a ticket to our Product Support team for further assistance.

 

Looking forward to getting this sorted out! 😊

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