Admin Forum

As part of Box's commitment to empowering admins with the tools they need, we are excited to announce new admin management capabilities for Box Hubs. These enhancements will provide admins with greater control and visibility over how Hubs are utilized within your organization. With these new features, managing Hubs becomes more efficient, allowing for improved collaboration and streamlined workflows across your entire organization.The updated admin management options enable admins to easily view, search, and sort all Hubs from a centralized location in the Admin Console. This means that you can quickly assess Hub usage at a glance and make informed decisions about access levels for co-owners and collaborators. Additionally, you'll have the ability to update settings or remove outdated Hubs effortlessly. By leveraging these powerful tools, admins can ensure that content is organized effectively and reaches the right users when needed—ultimately enhancing productivity across your organiz

I have a folder in Box that has a retention policy applied to it. The retention policy permanently deletes files that are more than 180 days old. I would like to generate an aging report that shows files which are 160 days old to notify the owners of the folder that these files are approaching the end of the retention period. New to box and not seeing anything so far that lets me create a report based on the age of files. Any help or suggestions would be greatly appreciated. 

Dear Box Admins, We invite customers to beta test Box Drive Cloud Files on Intel / AMD x86-64 devices. This new version offers a seamless migration from the current version (CBFS) to Cloud Files, making it easy for you to transition without any hassle. In addition, we have made significant improvements, including the ability to choose a custom location for your Box folder, better performance and enhancements in user experience (UX). The beta requires initial testing by your IT team, followed by testing from selected end users within your organization. For more details, please see the complete list of improvements below. To join our private beta program, please submit your request using the form linked below: https://forms.gle/Vh9DTtuL6cHAd2nAA We will provide detailed instructions on how to enable this feature for beta users. Make sure to acknowledge the Main Beta Agreement included in the email before starting to test the beta version of Box Drive. This new version includes many impro

We have outside vendors who have access to our Box account. Their accounts automatically expire after 3 months. How do I enable notification of this expiration BEFORE it happens?

I’ve been working on uploading our local server to Box.com via the Shuttle service.  It’s gone relatively smoothly except now that I’m 2.3TB into the upload (of 4.5TB) I’m not seeing any progress.  I stumbled on a community thread talking about a 1TB monthly data transfer limit (inclusive of Shuttle).  But it’s unclear to me if that’s an official policy.  I’d love to find some customer support contact vector to talk with Box staff directly.  I’d be fine paying extra for a one-shot upload window.  Anyone have a suggestion or insight?  Thanks, 

I’m trying to set up restrictions for some collaborators to only be able to view the folders and the folders within the folders, but not actually view the content, the actual files.Is there a way to set this up?

Please tell me how to stop using this service.

Hi everyone!  I’ve noticed recently within Box if I go to search and if I’m within a folder structure, the default is to search within that folder, rather than to search everywhere.  I’m the Box admin, so is it possible for me to change when searching even if I’m within a folder structure, it doesn’t search within the folder and just searches everywhere by default?   

I have a strange intermittent issue. I currently use a Macbook and saving to a folder which syncs box to the cloud. I found some files are missing but was certain it was uploaded to the cloud. I though I was imagining but yesteday again. I saved a file from Adobe InDesign to a folder. Closed it and was gone. We had to go back and re-create all that work. Kindly advise if you can investigate the issue. It is worrying for me as if my files are going missing without my knowlegde. I wont even know what old work is missing until I hunt and see its gone. I really need to know as if Box cannot provide a solution. I will have to migrate my stuff to another service.  

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in. I don’t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

Some of our files are showing dates in the future; i.e. 2101.

Hi team- should an admin be able to view a user's trash items in the content manager if the user deleted the file(s)? We've confirmed that an admin can see the trashed files under the owner's account (in the content manager) but not under the user who deleted them. Any ideas why this might be or is this not expected functionality?

Hello, I would like to do the following and am looking for process advice/feasibilityCreate and share a spreadsheet in box, send it to someone outside my organization, have them be able to open it in excel online and enter data I’ve tested this and some people can edit the doc and some cannot and are asked to create a login, I don’t know why the difference Does this have price implications for by box account for any reason? Is it possible to turn off the option to open in google sheets so as not to cause confusion (this would disrupt existing formulas in the spreadsheet)

Hello Community, How do you manage files and folders belonging to teams / projects / departments that need to survive beyond individual employment and its ownership?  GCP has a concept of “Shared Folders.”  It changes permission and ownership to become “Manager” instead of owner. I am not sure if there is a way in BOX to do this clear cut and straight forward.I apologize if there is another thread already discussing this concept. Please point me to a way to a solution.Thanks.

When I try to edit a spreadsheet in Box, I get the following message:"You need a Google Workspace account to edit work files."I have a Google Workspace Business Starter subscription. Even when I log in to Google and try to open it, I get the same error and can't open the spreadsheet.Could you please provide a solution?

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge). 

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with many versions no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but we’re not reverting or looking at hundreds of versions of files that were presented 5 years ago. I’ve written a script to prune out old versions and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the file’s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, and remove the excess data no longer needed. Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

I added a new user and they aren”t getting the activation email. Have tried multiple times.

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

Hi!  We’ve been having upload failures for the past 7+ days.   The Box support team has confirmed that the Box Engineering team has identified that the problems are caused by recent changes made by Box.  I’m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.  Thanks for any ideas . . .