Admin Forum

Some users in my organisation are locking files when editing them, this lock is being put on automatically, it is not something the users are doing manually. We are expecting multiple users to be able to edit the file(s) at the same time with co-authoring.Things are setup correctly for co-authoring for other users as this doesn’t happen with them but I can’t see any different in the setup.

We’re refreshing the Box web experience with a cleaner, more intuitive interface designed to help you move faster and stay focused. The new updates will improve navigation, reduce clutter, and keep your most important content within reach.Here is what’s changing: Collapsible left navigation Maximize your workspace by collapsing the sidebar when you need more room. When collapsed, hover over Collections to quickly view items in your Collections. Organized features under “More” To keep the layout tidy, Canvas, Integrations, Synced, and Trash now live under the More menu.

I want to change my subscription from a free user to a paid subscription. Does the storage upgrade right away? Will I still have access to all my files right away?

I am the Box Admin for our company and set up new users, folders, etc. on a regular basis...One of our employees somehow became an Unmanaged User...any idea how in the world that happened?  I’ve tried migrating him and he swears he hasn’t gotten the email.  I’m tempted to delete his account and start over….anybody????I seriously need to know how it happened and if he did something.  I can’t get a live agent to help me and I’m at my wits end. 

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

Hi,I have a business account in Box, but it doesn’t accept my credentials. I have changed my password several times, but I still cannot access my account and keep receiving an “invalid credentials” error.In addition, I created a new account using my personal email and upgraded it to a business plan for three users. However, when I try to change the email to my old business email, I receive an error saying it already belongs to another account. I also cannot send an invite link to my old business email to add it to the new account. How can I access my old business account to delete it? After deleting the old account, is it possible to update my personal email (admin) to a business account? Best regards,Amir

We are looking to not allow unmanaged users, so we can control new accounts. Is there a way to force this option?

Hello.I recently signed up for the "Business Starter" plan. I wanted a monthly contract, but it was an annual contract. I would like a refund and then change to a monthly contract. I look forward to your response.

I’m being billed $8.45/m., but I’m not using Box at all. How can I stop my paid subscription? I don’t see any way to do that on the “account settings” page.  Thanks!

Hello - Our Box Admin is registered to a generic company email and we need to link it to an active user to not need to buy an additional seat. Could you please help us change the registered email that our account is linked to? Thanks. 

I’m trying to access my Admin Console at Box.com. I just get a blank white page. I have tried clearing browser cache. I’ve tried from multiple locations and multiple browsers. I see that others have had this issue in the past but don’t see any solutions. Any suggestions? 

The owner of our account has left the organization and I need to remove them and I am not sure how. I am the owner of the firm and co-owner of the folders, but when I deactivated the employee, all the folders on which he was the owner are now inaccessible.

Hello,I am the Senior Manager of Data at a small non-profit. We use Box extensively to collect sensitive and personal information from external collaborators. Some of these collaborators have raised concerns about our IT Manager having access to all of the folders we use. We are using a “closed” folder structure where our IT Manager created the top-level folders so the waterfall permissions fall down to the lowest levels.Is there any way our administrator could continue to see the folder structure but not the actual files in the folders?Thank you!

I currently have an unlimited account and share folders with collaborators. One collaborator is trying to upload data to a shared folder but is receiving an error that there is not enough storage space. I don’t understand why they would receive this error given that we both have unlimited BOX accounts. Can you help me determine the cause of this and suggest a way to increase the storage space.

It has long been an annoyance to me that new Box functionality and tools do not include standardised functions such as column sorting and filtering across all parts of the screens.   Instead, they are currently selectively added (if requested/thought of by the developers), or added and displayed in a way that contradicts or is different to similar/same functionality elsewhere. 

Just upgraded to paid account and cannot initiate a new signature request. I hadn’t reached my 5 limit before upgrading. 

I am trying to make a user a co-admin in our Box sandbox and I am getting an error about Domains for email addresses.  I then tried to add our domain and got an error to contact support.  Please help.  Warm Regards,Jennifer Knights

Do other Box co-admins/companies wish that Box would add new functionality to Box Pulse itself - search result sorting and filtering by time period - to cut throuigh all the 'old tat' for example?

Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks

Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.

we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

Dear all, I am an admin to a business plus account.I was wondering where can we see the activity per person? As a co-owner I would like to see a specific person’s activity on the platform. I can now only see a grouped activity of a folder and without the details of the different collaborators.Secondly, who can exactly see the collaborator’s activity? I have granted a co-owner access to a person outside of the company and she is not able to see the activity or run the reports. Is that correct?Thank you for your help,Ewa

Hi - i am trying to cancel my account and it keeps throwing up the attached error message. Have tried clearing cache, different browsers, etc……….