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Question

Managed User became Unmanaged User!

  • September 23, 2025
  • 1 reply
  • 170 views

I am the Box Admin for our company and set up new users, folders, etc. on a regular basis...One of our employees somehow became an Unmanaged User...any idea how in the world that happened?  I’ve tried migrating him and he swears he hasn’t gotten the email.  I’m tempted to delete his account and start over….anybody????

I seriously need to know how it happened and if he did something.  I can’t get a live agent to help me and I’m at my wits end. 

    1 reply

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • September 25, 2025

    👋 Hi ​@Heather Bloomfield Box, thank you for reaching out!

     

    For account and content security purposes, Box requires that all users in your account with your company domain be managed users. We’re unable to adjust this setting on our end or convert managed users to unmanaged if your enterprise account has a verified domain.


    Unmanaged users have unlicensed personal Box accounts that do not belong to your Box organization. It’s possible the user has already signed up for a personal account and is collaborating on your content, thus considered unmanaged.


    If the user has already established a personal account, we do not recommend canceling it, as deletion to release the email address can take time. Instead, you can proceed with converting the user to a managed user. Please refer to the Converting Unmanaged Users to Managed Users support article.


    I also see you’ve opened a support ticket. If you’re experiencing issues converting the user or have account-specific concerns, feel free to reply to the pending ticket.

     

    Have a great day ahead! 🤗

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