The owner of our account has left the organization and I need to remove them and I am not sure how. I am the owner of the firm and co-owner of the folders, but when I deactivated the employee, all the folders on which he was the owner are now inaccessible.
👋 Hi
Is the account owner who left your firm still listed as the registered admin of your Box account? If so, we strongly recommend transferring admin privileges first to ensure full control over the account and its content. You can do this by following the steps in Transferring Admin Privileges to Another User.
Once you have admin access, you’ll be able to:
- 🗂 Delete a managed user and choose “Transfer content and workflows to another user.” Learn more in Deleting Managed Users.
- 🔐 Use Instant Login from the Admin Console to log in as a managed user. This allows you to change folder ownership if needed.
If you're trying to recover content from a deactivated user, please open a ticket with our Box Product Support team. They’ll assess whether the account and its content can be restored. Be sure to include the following details in your request, using the email of the admin or co-admin who performed the deletion:
- Name of the user
- Email of the user
- Date they were deleted
If you have any other questions or need further assistance, feel free to reach out. 😊
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